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HONDA ROAD ASSIST

Malaysia

Consumer reviews about HONDA ROAD ASSIST

sangeetak
Feb 18, 2018

Shattering power of dreams

I would like to voice out with my utter dissappoinment with HONDA ROAD ASSIST. I expected the best out of Malaysias no 1 non national car brand well so as advertised. In an emergency today when i was 60 km away from home, my car had a flat tyre and unfortunately also a flat battery. I called for assistance only to be put in a wild goose chase just because in didnt know the meer name of my insurance career under the honda insurance package. My car is only 4 months old. I was under the impression that like other road assist Honda Malaysia would be way more efficient than that. Anyway after figuring out the name of the insurance company, making multiple calls in the next few minutes my call for help was adressed by very unimpressive operators working in 18th february 2018. After 2 HOURS... i get a call from a semi professional technician who came half heartedly in a kancil and commented that honda staff gave him no information on my type of car which was vital for him to jumpstart!
After jumpstarting my CRV, he said the tyre was only mildly deflated and we just needed to pump air into the tyre. My husband and I are in the medical field , but our little knowledge on automobiles have taught us that that was utter nonsense. He also told us that after inflating the tyre we should be able to drive 60 km back home with our entire family consisting of a toddler and an infant. The whole idea was scary to us but we count our blessing that we bumped into a foreign worker who ran up to us and volunteered to make fast cash by changing our deflated tyre. As he removed our tyre it was apparent there was a nail sticking right into it. It worries us to think of what possible issues would have arisen should we have trusted a honda entrusted technician during our long journey back home on a public holiday with heavy traffic. This negligence would have been honda malaysias responsibility or rather irresponsibility. To add on to the insufficient honda road assistance, we were scheduled for a separate car battery check 4 hours later! Man thank god we were not stranded in the middle of the road and we had family who lived nearby where we could seek shelter for that 4 hours for our young kids. After 4 hours another non committal technician arrives and tests our car battery with his gadget and said its not a car battery issue and since after the jumpstart the car is running, he has nothing else to do and for further assistance contact honda again. By that time in the late evening we were already so frustrated with honda. After we called back the helpline we were told with no reservation at all that all we can do now is that if the car is unable to start again to request for a tow truck, ... yes thats the how low this story goes to show that all the honda road assist can do for you is for you to wait for a breakdown, while you take a risk on a 60 km journey with a toddler and an infant, so you can call a tow truck while you are stranded
On the highway. Says alot about you Honda . I wish I was briefed alot more about the inefficient semi professional totally non customer friendly road assist than its amazing journey of advanced technology when I decided to change my car, which i am regretting now, 4 months ago.

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