I have the same issue as above Chelmen's complaint. My Honda City always gave noise like bird chirping and they claimed that the sound was came from belting, however, i just changed them last 3 months ago at Honda. Until today, 3 times of service, they still can't resolve it. 2nd issue, my car was encountered underpower during cornering, the acceleration was not smooth and the car return to lower gear was delayed, which I believed had caused this problem. Until today, their technician still can't get solution.

Personally i have experience the similar problem where i had multiple visit to Honda Service Center with the same complaint. that was last year and it was resolved after a complaint to E-Tribunal. They actually heard my complaint helped me to be calm that someone is hearing my complaint. But complaint to HONDA Malaysia guess in vein got myself embarrassed by the staffs attitude and raised my pressure only, they don't bother if they deliver low quality car by one of their representative. The moral of the story is if u have any problem just write a letter to HONDA MALAYSIA and also the Consumer Department. Consumer Department will surely answer your call but don't expect Honda Malaysia to do so, they will only contact you and advice you that they will look into your problem personally and give you a direct number to call. What they are doing is shutting you up. Be alert.

Hi, This is Sam. As usual I sent my car for service at a service centre in Klang Valley. My car is still under 3 years warranty. It was a last minutes decision that I wanted to change the gear oil and stuff and wash my car as well. It was before chinese new year on 20th Jan 2012. After that we went back home town for CNY celebration. Also took a chance to go everywhere during this holiday. I came back to KL and washed my car on 29th Jan 2012. Huh... Something very interesting happened.

We found out that the gear oil cover never closed and the dip stick was not in place. Lead to oil squirting out from transmission casing as per photos attached. I can tolerate on slow service and long waiting. But I really cannot tolerate on this kind of mistake. It can lead to a very dangerous and serious situation such as car break down in the middle of the night during the massive jam festival season. I strongly disagree with the compensation that they have given to me. I thought such an International brand name, QUALITY CHECK is very important. Now I don't think so...

I agree with the rude service and let me share my horrible experience with you for Millenium Auto located at TTDI.
Not only is their service lacking in full inspection and attention, their Technical Director, Mr Terry Yap, is a man who loves to tai chi responsibilities + everything else except money, and doesn't give a damn about customers, only the company's profits.

I have owned my Honda Civic 1.8 ( also purchased at Millennium Auto), for the past 4 years. And the past 4 years, the only place i ever serviced at was Millenium Auto. I recently discovered, at my 75, 000km service, that they left my radiator cap ON MY RADIATOR, without even closing it, and they just closed the bonnet and returned the car to me. I was running around like this for 3 months before this incident was discovered by another mechanic who was replacing my wiper blades, just opened up my bonnet to do a basic check on water and discovered this. The radiator cap had already burned a small hole into my radiator, not enough to puncture through, but you can see the damage inflicted from the chemical scar. Naturally i demanded an explanation from Millenium Auto, and Mr Terry Yap ( a manager i was requested to direct my complaints to at the time), actually waived my service. This was incident 1.

Incident 2. Few days ago, i serviced my car again for 80, 000km. This time, Im not sure if full inspection was done but it doesn't seem like it cos we as customers always have to entice them to check this and that, but never mind. I assumed it was. Then I received a call from their Service Advisor, Joel, who mentioned that the service was done, but that my steering wheel pump was leaking so badly, that i had to replace it, and it will cost me over RM 2000 to replace the part. I was furious and enquired why it took them so long to discover the leak - which could have prevented the change of the entire part during their last inspection. He couldn't give me an adequate answer and said I should speak to Mr Terry Yap cos they didn't agree to meet halfway, nor suggest any other solution to help me save cost on such an expensive replacement, nor assume responsibility for their lack of concern nor proper full inspection during all the years I have serviced my car with them. I agreed to meet with Mr Terry Yap, and not only did he 'forget' he ever met me ( although he waived my 75000km service due to the opened radiator cap incident), he was also very adamant about the service and kept on tai-chi-ing the matter to me ( customer), saying it was none of their fault nor concern. ( imagine that!!!) During our sit down discussion, not only did he kept interjecting my speech, interrupting everything I had to say, but he was NOT a listener at all, and a personnel who couldn't care less what the customer thought. Not only that, he DID NOT BOTHER to share your concern, only cared that he ' couldn't do anything for you", ( and kept saying there was nothing he could do repeatedly), and would rather leave you to drive your vehicle out at your own risk, nor gave ANY SUGGESTION ON HOW TO SOLVE THE PROBLEM. He DID NOT suggest a single method of problem solving, DID NOT probe an investigation, and instead said to me " i have been trying to tell you, between your last service and now, it has been 4 months, and anything could have happened". WOW. what an amazing guy. After I have spent THOUSANDS OF DOLLARS ON ALL THE YEARS OF SERVICING MY CAR THERE. Not only did he insult my intelligence as a customer, but after all the business i have been giving to Millenium Auto, he not only pushed the blame to me and the car, but refused to take ANY FORM OF RESPONSIBILITY for his lack of inspection on the vehicle, although i as the customer have been sending my car in CONSISTENTLY FOR REPAIR AND MAINTENANCE EVERY 5, 000KM. If they have done proper inspection in the previous service, I believe i would not have to change the part today as the leak could have been discovered, patched up, and problem solved.

As it turned out, to the final insult, not only was their suggestion and pricing of the part replacement disgustingly expensive, I took it to another mechanic who inspected it, and showed me exactly where the problem was ( only the outer ring of the steering wheel pump had to be replaced), and it will cost me only RM 100 or less to replace the part required, together with labour and oil costs, with change to spare. Con Job from Millenium Auto? You bet. To my understanding, most " authorized dealers", from Honda are like that, they will push you to change parts and parts linking to that part just to make you spend that kind of money with them, but get this- whether they actually change the part for you, you will never know. Even if they did you have no proof except what's written on the invoice cos we definitely can't take the car apart to check.

These are the 2 major incidents, I do not need to go through the stress a 3rd time. Out of these 2 incidents were very many minor incidents that proved their lack of service and professionalism, and I really don't care to mention that now as I will never go back there for service again.

Millenium Auto is not a service centre to be trusted, care about their own bottom line and profits more than they care about you ( the customer), and damn well doesn't care about your car. You have been warned.

I'm ERIC from PENANG, I' m having a HONDA ACCORD 2.4 year 2008, current mileage 37k KM, 100% accident free. The car having a huge noise from the back since few months ago and it become clearer since this week. I found the problem came from the rear seat panel(friction between 2 steel plate) after I took off the rear seats & speakers board. I send the car to VIVAHILL HILL Penang(panel workshop) to clarify and make warranty claim. But, a disappointing answer from them is I need to pay for the particular repair due to my warranty period has passed. The same answer given by HONDA MALAYSIA after I called.
Should this manufacture defect and unqualified products' issue bared by consumers? Please high light that HONDA in MALAYSIA is an expensive, well-known & high quality brand since few decades back, and your good company is highly focus on Customer Service Index.

I purchase this new Honda city 1.5s on 23.05.2011 & send for 4th preventive maintenance on 27.03.2012 on Kah motor Melaka job sheet:99418 on a) Check all indicator light on, b) Check aircond mulfunction & c) Check alarm triggered when car locked...however after 6weeks (on 08.05.2012)--Honda Malaysia headquater feedback to dealer kah motor that 4set of electrical board spare part burnt & are not under warranty claim which need customer to paid for the defect!! I request an explantion on this exclusion of warranty but unacceptable reply from Honda Malaysia till now!! I need this matter to be investigate further.

I booked for service in mid July for today's date - 11 August 2012. When my numbers called - 1017 / counter no 3, suddenly another customer's goes to the counter - a stupid Indian man. I told the service staff that my number is 1017 & the Indian man shows his number is 2008 ( walk in customer ) but the service staff entertain the walk in customer - whereby I should get the priority - I made an appointment ! & the number's called is my number !. He asked his friend to call me once he finished with his customer. I'm quite shock the way honda staff used their head for simple matter. I will sell immediately my car & not going to buy honda car's anymore..go to hell honda.

besides that - my sister's who followed to pick me - her car is blocked by the USJ honda salesman's car - where he obviously can see her in the car. she has to go in for help & asked one of the salesman there. he called his friend with his h/p & once finish, he never say a word to my sister what's going on - ignoring her ... .very bad manners this honda peoples ! may be u people never go to school.

I purchase this new Honda city 1.5s I-VTec on 8.07.2010 & send for 45,000 km preventive maintenance service on today ( 8.09.2012 on Magna Speed Sdn Bhd ) Check all indicator light on, b) Check engine oil and oil filter cartrid ... I have been mentioned on last service that my car air conditioner bulb broken and can't function. The service advisor said will order the bulb and replace new bulb for me when next entrance to service my car. I think this bulb is under warranty so no need to pay for the bulb and labour charge for replace the bulb. But when I come to service they said want to charge for it, the bulb not under warranty, engine parts just under warrranty. So call International Honda brand name, but the warranty not good enough if compared to other brand name car in the world wide.The long waiting service I still ecceptable but the warranty matter let me less trust of the Honda' car. Destroy the image of Honda in my dream....Now, Honda not a Power of Dream on my mind.

I am really frust and disappointed with Honda service. It's time to say goodbye to Honda and drop my loyalty towards honda.
I done my 40k major services and it cost me about 1k and today aft 2 month I am doing my 45k normal service and it's cost me about rm300 in old klang road. I then quickly dig my old receipt which i done my normal service in Cheras once I home, I found that the normal service cost me about rm160 and there's lot of different. I found that all unnecessary fluid and extra or additional charge to my bill which according to them this is good for engine. Can't Honda have a standard service charge and have a control on their dealer? These dealer really spoilt your name!!!
Anyone facing this problem out there ? Or do you have a trusted dealer to recommend ?

22 September 2012
Muhammad Amin Bin Ab Kadir
1204R Kampung Gelam,
Mukim Kedawang,07000
Langkawi,Kedah Darul Aman.
+60175940286
KV786 D (Honda Civic 1.8SL registered 2010)

Dear Sirs,
Re: Poor service standards
On 6 June 2012, I was holidaying on the main land and was on our way back to Alor Setar where we stop in Penang first. After having my breakfast with my family, I could not start my car. After numerous attempts, I called the 24hrs hotline service centre and they said that the mechanic will be at where I am in 30 minutes. Upon his arrival, he said that the battery seems to be the problem and they need to check it at the service centre at Lee Motor Penang.After changing to a temporarily battery we drove to the centre. Once there and upon a simple inspection, the person in charge informed me that they will need to test the battery and it will take up to 2 hours. This is because the car is still under warranty and has not reached the 40,000km mileage. Having myself stranded in Penang, I had little choice but to agree and wait. Somehow or rather after 2 hours, I was told that it will take even longer and now we were getting a little tired and frustrating as the answers given to me didn’t sound positive. Every now and then I will ask them and they just ask me to wait. Also at one extend I was told that why should I worry since this car was bought in Langkawi and duty free and it is much cheaper than the ones on the mainland. I also noticed that there were other cars coming in for services, one with a battery problem too and those cars were tended to first, giving the impression that since my car is duty free, I should wait.

After 4 hours of waiting, they informed that there is nothing wrong with the battery and no problems were found. It was hard for me to belief such a lame explanation but since we were so exhausted with the 4 hours of waiting in the ‘so called waiting lounge’ (in all that time no one came to offer us anything or ask us if we need anything) we decided to drive back to Alor Setar that evening itself.

After having dinner around 8pm once again the car could not start. Imagine the frustration of having once again to go through the same ordeal that we had that morning (with our 4 year old and 9 month old baby). I called the hotline service and was given a local authorized Honda Service Centre number in Alor Setar.Later i think must change the battery because we don't have other transportation.We just take about 10 minutes for normal mechanic call services to came and change a new battery where the price rm220.Tomorrow morning i was calling Honda Services at Alor Star where near to Government Dental Surgery Clinic at Teluk Wanjah.They said just bring the car to our services centre.I think the guy who seem like a incharge person at the services there came ,took one look and said that they have to test the battery and the same process as we had yesterday. I ask since they already tested it yesterday and said no problem, most likely the same result and answer will be given, so why not change the battery altogether since it went flat twice and the battery is still under warranty. The mechanic said no and have to test it again, wait for hours for the result and if then it does not work, they will change it. Rather than going thru ‘hell’ like yesterday, I decided to change the battery and just pay for it.

Upon my return to Langkawi later, I approached Honda Service Center here and related my ordeal to them. They were shocked because normally if the battery has gone through a test just a day before and goes flat the next day, they will just have it change and furthermore it’s still under warranty. I was also advised to make an official complain to Honda head office, hence this letter to you.
I am really frustrated and sad in the manner how I together with my family was treated both in Penang and Alor Setar and the comments made by Honda Service Center personnel.
I would like to have an explanation on the following matters
why does it take 2 hours to test a battery and then further delaying it to 4 hours, and not giving a proper explanation and by just saying you have to wait
why is it that if a car bought from Langkawi is regarded as ‘cheap’ and hence being overlooked by cars bought from the mainland and allowing those cars to be inspected first
the statement from the personnel saying not to worry because its duty free and cheaper, does this imply that duty free cars are inferior in value, and since we have paid less for it, they have the right to attend to other cars that are duty paid - double standards
If it’s called 24 hrs auto service, why then do they tell us that it’s night already and wait till the next day. It’s meaningless, pointless and straight out completely cheating Honda customers
why does the battery need to undergo another test if a test has already been conducted barely 16 hours ago
the battery is under warranty and the car has not exceed it’s under warranty mileage too, so why can’t they just have it changed
why are there conflicting opinions from the mainland service center and from the Langkawi center with regards to the policy of having the battery changed
The frustration and suffering that my family had to go through on the both said days dampen and almost destroyed our otherwise perfect holiday on the mainland with our (at that time) pride and joy - Honda Civic 1.8SL

Coming to think of, I felt like being let down by their attitude and the way I was treated in this whole matter. My trusts in Honda Service centre had been jolted and no longer see it the same as when I first got my car. I just want to have an explanation and hope you will be able to enlighten me on this matter.

Looking forward to hearing from you soon.

With regards,
MUHAMMAD AMIN BIN AB KADIR