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Honda car

Malaysia

Consumer reviews about Honda car

munhowliew
May 7, 2018

Hidden problem in brand new Honda car

I found this glue thingy on my Honda Accord (bought new from Honda on end year 2016) front bumper, when I changed my both front headlights (due to the LED lightbulbs were broken, within a year). This glue thingy is not supposed to be there as Honda only uses clips to put the bumper together. And it caused gaps at my front bumper. Problem is, why is the glue there on a new car?

I wrote my complaint to Honda Malaysia about this issue and they asked me to go to Honda Service Center (they need to check, snap photo and send report to Honda HQ). I went to the nearest center to check once, then due to my car was not bought there, I was asked by Honda Malaysia to go to the place from where I bought the car, which is about 30km away from my house. I went there for checking again.

Finally, Honda Malaysia final decision is the repair is not claimable due to I signed the inspection of good condition of the car when I collected the car, and they found my front bumper has scratches (indirectly you know they are suspecting that you crashed your car front bumper and you repaired it out of Honda service centers, and trying to cheat them).

But, did they open up the bumper and even engine of the car for you to inspect when you collect the car? How can you know the inside of the car is in good condition, and there is no “foreign materials” inside? You will never know the problems inside until you have the problems. This is a small problem, what if it is a hidden big problem?

From such experience, I am not confident with Honda cars which have hidden problems, and Honda do not want to take responsibility on it. So, please think twice if Honda is in your purchase list.

***Please share this if you think your friends and family deserve to know this. Thanks.

Hidden problem in brand new Honda car

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