Refusal to fix drainage problem

As a former employee of Storm Heating Services Ltd, i have nothing but sympathy for anyone who has had the bad luck waiting for an engineer. My time there was very depressing the staff, well some of them, did try their best and it was frustrating when you promise a customer one thing and you fail to deliver. The engineers are all jokes, the manager Chris Davis just wanted the money, he would give engineers anything up to 30 plus jobs a day, anyone knows that is not possible for anyone to do a good, safe job for the customers. The managers at Storm don't care they avoid speaking to the customers and pass the busk and leave the blame with the staff answering the phones. It is a family run business, but they only care about money, as they would never see themselves without heating and hot water. Chris Davis has now moved onto Solar Power heating so please be aware and steer clear, he just about passed his exam on this so please be warned. The staff there were subject to being sworn at called names, females that work there are discussed like objects its a very sad and unprofessional environment to work in. The complaints manager is not even trained in customer service, he is fresh from finishing a Marketing course ??? how this will help a heating company deliver a professional service i have no idea. They have now lost the Homeserve contract and if you have a policy and Storm is ever mention please please stay away, parts don't get ordered and customers are left waiting for very long periods of time. I'm so glad i do not work for them no longer and it made me feel like a failure as a person. I hope you take heed to this statement and stay away from the cowboy company that Storm really are,