Hermes |
| United Kingdom, England|Yorkshire |
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Consumer reviews about Hermes |
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Jenhen
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Jan 31, 2012
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They don't deliver!
Hi, i'm glad i'm not the only person having issues. I USED to order items from Simply be catalouge but they use Hermes for deliveries. They would turn up, not even bother knocking the door and throw the parcel over the gate. The only reason i knew it was there was because i would see the van driving off. They also used to just knock the door, leave the parcel on the doorstep and drive off, which had we been out anyone could have come along and pinched it. So due to this i no longer order out their catalouge as i just don't trust them. I now have a new problem with them though, Amazon have decided to start using them. The first time i ordered off them they came with the delivery and my dog came to the door, went to jump up at him for a fuss. The driver went beserk, starting running round my front garden, saying 'it's bit me, it bit me'. I told him that there was no way my dog had bitten him, to which he pulled his trousers down in my front garden!!! and said see theres marks, which there wasn't. He then went on to say how he was going to get the police involved, i am still waiting for the police and this happened last October time! But now he has put a note on my address which means if anything needs to be delivered by Hermes they refuse to come to my address. I am so angry with this company but there is no one to complain to, avoid them like the plague!!!
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Billy Purdy
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Feb 22, 2012
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They don't deliver!
Waiting 2weeks for delivery Hermes keep stating in tracking that they tried to deliver (no cards trough my door or any sight of them) Yesterday afternoon as weather was nice i was outside just in front of my door(i only have one door)working on my motorcycle so i would`nt miss them!I went inside to check tracking only to find Hermes stated they tried to deliver at 3, 17pm.at 3pm i was actually on phone to Inter-parcel (delivery booked through them)enquiring whats happening!!!Hermes hav`nt been to mine once like i keep telling Inter-parcel.I've never had this hassle before & i have hundreds of parcels delivered.Sick of waiting in every day in the hope my parcels might come.Told Inter-parcel i really want my parcels handed over to royal mail who knows how to deliver!!! In these days of sat nav there really is no excuse.& they blatantly lying with the tracking information.its a disgrace.Even Inter-parcel aren't able to get them on phone!Have now requested that Hermes deliver to my local post office where i can easily collect.Would never have anything to do with these idiots again
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bradford lad
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Feb 24, 2012
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They don't deliver!
i agree with other comments about rubbish customer care services, all telephone calls answered by recorded message telling customer to contact seller, who then sugest you contact the courier.
i have now complained to trading standard with regard to this matter
Allan
from Bradford
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PC14527
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Feb 24, 2012
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They don't deliver!
Total waste of time, I ordered an item twice they turned up at different times and left cards, tried to call and all you get is sill numbers and stupid messages saying that they cant deal with it and you have to contact the person you bought from. The local number in Morley is never answered having called 27 times nin two days at alternate times no one ever answers. Yet when i went to the building sat outside and called again staff were clearly there but not answering AVOID THEM LIKE THE PLAGUE!
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Nitika_77
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Feb 25, 2012
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They don't deliver!
COMPLAINT ABOUT YOUR REPAIR SERVICE AND OVERALL CUSTOMER SERVICES
I had bought a 32MM leather Noir Gold belt in October 2011 which developed a white patch for some reason. I sent it for repairs and all your leather specialist, Claire, did was colour the patch with black colour, for which she took 3 weeks. There is clearly some fault with the leather. When I visited your customer services colleague, Irina Nazarenko, today, I was told she would have to send it to Paris and it may take 3-4 months. Given the length of time you would take for this, I have decided not to give the belt to be sent to Paris. Irina's behaviour and timeframe she outlined (initially 3 months and then she mentioned 4 months as a possibility too) clearly made it sound she was not at all keen to send it to Paris.
I am deeply disappointed and still cant believe a brand like Hermes can have such a customer services department. My experience with Louis Vuitton, Gucci, Dior has been so incredible that anytime I have had any issues, I have been given utmost priority and product replacement when required. The Hermes belt I bought was not more than 4 months old and its fascinating your professionalism, especially considering all the claims you make about quality of your products. I have to admit you have definitely lost one customer and may be many more in years to come.
Good luck and hope you can do something about your staff and train them towards forming client relationships as opposed to destroying them.
Nitika
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hermesisshit
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Mar 16, 2012
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They don't deliver!
fukin hermes the shittest delivery company ever, they open ur packages and if they find anything they like or is of value they STEAL it and say it was delivered but they cant prove it and neither can you, then they send you back and forth for months and months until they tell you no sorry we can not compensate you on this occasion!!! STAY AWAY FROM THESE THIEFING MOTHERFUCKING CUNTS!!! BIGGEST THIEFS EVER
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pursuit
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Nov 19, 2013
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Rude and insulting attitude
A Hermes diver called this morning to pick up a parcel for delivery. Because this was his second visit to pick it up he was rude and sarcastic and thoroughly objectionable which left my wife in tears after he had gone.
If this is the way customers are treated by this company they will certainly not last long in business. It is certainly the last time we will use them.
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