Greyhound Bus |
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Consumer reviews about Greyhound Bus |
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nrz
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Dec 10, 2011
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Customer Service
At the moment I am on a bus that left from Albany NY at 8:15 pm on Friday, Dec 9, 2011 for Boston MA, with stopover in Springfield MA. The driver got completely lost in Springfield, not having any idea how to get to the bus station. He apparently called the Greyhound terminal in Springfield for directions, but nobody answered the phone. After circling around the city for a while, one of the passengers was fortunately able to figure out where we were, and come up with some directions to eventually guide the Greyhound driver to the terminal. I have experienced the same thing frequently last year, with Greyhound line between Albany NY and Boston MA with a stopover in Worcester MA, where multiple drivers would regularly get lost in Worcester, and needed up to an hour to find the bus terminal. This is completely unprofessional and unacceptable. If Greyhound employs drivers that regularly do not know their route, at least these drivers should be provided with a phone number where they could find emergent help with directions.
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Chowderhed
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Dec 10, 2011
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Customer Service
Or a GPS,
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ChrisJ007
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Dec 26, 2011
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Overcharge and poor customer service
Everyone, file a complaint with the Federal Trade Commission and with the Better Business Bureau.
Only then, when the government steps in, will these pricks get the hint.
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whythelongfaces
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Dec 26, 2011
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Overcharge and poor customer service
I think if more customers were as polite to the workers as they want the workers to be to them, more people would be happy. I am a shopper and I see rudeness from customers all the time. Harassing the employees simply because they can. And you want these people to be fired? I want to know where all you people work so I can come to your job, scream at you, harass you and threaten to have you fired simply because I can.
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ftwnu
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Dec 28, 2011
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Facilities suck
my son is on his way to Minn. from Pa. to visit friends, he stopped at Chicago greyhound bus station was robbed inside the station with police their. he goes and tells them, instead of going after the 2 black men the cop searches him .the crap is he has to come back that way.now we'll see how greyhound handles this.at this point none of my family will ride with them again.
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anwiii
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Jan 18, 2012
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Scam
i've had nothing but problems with greyhound. out of all the trips i have taken with them, half the time, the buses didn't run as scheduled or they would force you to pay extra and leave you stuck in their terminal until you could pay a higher fee AFTER they have fully booked your fare. they are a scam company and i don't trust any part of that company. their customer service also sucks. they outsource it to a non english speaking country where you can barely understand them and where they can barely understand you. they don't resolve anything for you. in fact, they are quick to tell you anything just to get you off the phone. i wish i could afford the train or a plane ticket for my trips.
oh! and forget about trying to call greyhound corprate office directly. they are a very secretive company that doesn't release too much information about themselves. i understand why now. when i have the means, i will be taking them to small claims court. people need to start standing up for their rights despite all the ways greyhound tries to protect themselves against consumer complaints!
here is a link to another greyhound complaint... http://astroloco.com/forum/latest-headlines-f18/greyhound-big-company-big-name-little-customer-service-t286.html?hilit=greyhound
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