Log inRegister
Add a Review

Grand Incentives / Great Gateways

United States, Florida

Consumer reviews about Grand Incentives / Great Gateways

dmdodson
Dec 10, 2011

Scam grand incentives!

I had the exact same experience that everybody else is describing here. I do not want to waste any more time on this stupid fiasco so I'm not going to go into details. Suffice to say I wish I had listened to my husband, who did not want to go in the first place. I do not approve nor would I ever recommend the Grand Incentives packages or the Great Getaways travel brokers that lure people in with these offers! Buyer be ware.

christyca
Jul 15, 2013

Scam - Dishonest

I am writing to express how extremely frustrated I am with the customer service I have received from Grand Incentives. I had “Your Getaway” incentive which I tried to redeem.

I mailed the request form & payment on September 26, 2012. My check for $50 was cashed on 10-5-12. I had not heard anything so I called on 11-19-12 & spoke to Carol. She said that they were currently processing my request and to allow 2-3 weeks but it might take a little longer since my travel dates were not until March.

I received an email on 2-5-13 stating that the dates and locations were not available so I could select new dates. I could not believe that it took 4 months to receive a response only to find out that out of 3 different locations & dates nothing was available.

I called on 2-7-13 & spoke to Jeannie. I expressed how unhappy I was in the fact that after 4 months of waiting around for my request to be processed that nothing was available. She said that I could pick new dates or receive a refund. I requested a refund. She said it would take 4-6 weeks to process. I told her that her company has had my money since September & that was ridiculous. She said she would put a rush on it.

I called on 4-18-13. After being on hold for 35 minutes, I talked to Dana. She said that my refund was “being processed”. I told her that it has been over 2 months since my refund was “being processed” & over 6 months since my check had been cashed. She had a major attitude. She said she put an urgent request & I should receive my refund in 10 business days.

I called again on 6-24-13, since I still had not received my refund. After being on hold for 20 minutes Shannon answered. She the “usual response” that my refund was being processed. I told her that I had heard that line too many times & I needed to speak to a supervisor. She put me on hold for a few minutes & I spoke to Connie who said my refund will be mailed by Thursday. It has been almost 5 months since the first time I heard this so I have my doubts that I will actually received a refund.

Grand Incentives has had my money for 9 months now. That is beyond ridiculous.

My refund check could have been chiseled in stone in this amount of time. I have reached my level of patience with this whole thing.

Grand Incentives is a scam company who should not be in operation.

I finally received my refund after 9 months and several phone calls. What a scam.

Add a Review about Grand Incentives / Great Gateways

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username