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Government Vacation Rewards

United States

Consumer complaints and reviews about Government Vacation Rewards

dalejr
Dec 23, 2011

Contract dispute

You technically "signed" a contract stating you would make 10 monthly payments from what you are saying if my math is correct. So you are trying to cancel your membership after the 10 day period and don't want to make the other 6 payments but lose the payments you already made. Just making sure I understand the complaint correctly because it makes sense to me and I know that you can cancel and stop making those payments. I would suggest going to a supervisor and stop talking to the person who sold it to you. They have some really good people there, I love my account manager, she always returns my calls and I have taken 2 vacations using my points and have gotten 2 bedroom units each time. I think you just got someone who doesn't care about you but is in it for the money and won't be with the company much longer.
keegana
May 1, 2013

TOTAL SCAM

BEWARE! BEWARE! BEWARE!!
Terms and Conditions state that you have 10 business days to cancel. I called on the 10th business day to cancel and was given such a runaround that you know that this is NOT a legit business but a SCAM.
I was transferred, hung up on, told that I was not within my 10 days when clearly I was and then even told that ONLY a supervisor could make the cancellation due to them trying to tell me that she was on lunch and could only call me back within 24 - 48 hours to make the cancellation.
She did call back within the hour. However, she then told me that because Saturday was a day that "they were all in the office" being that it was the 3rd Sat. of the month that it was considered a business day and therefore, she was unable to cancel my membership because it would have been considered Day 11! LIE. Previous rep already said I was within my 10 days.
I then told her that I had already contacted my credit card company and they were going to refund me and/or have me file a dispute so that I would get back the $249 down payment + stop any future recurring charges that they "decided" that they were going to start charging me per month WITHOUT MY CONSENT.
She finally agreed after I told her that, to refund my deposit and make the cancellation. I will be making a call to the BBB.

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