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GOLDCAR CAR HIRE SPAIN

Spain

Consumer reviews about GOLDCAR CAR HIRE SPAIN

Whitey_boy
Dec 22, 2011

SCAM

I rented a car from Goldcar (via HolidayAutos) in Mallorca in August. I didn't mind too much paying £71 for a tank of petrol for a car that obviously held nowhere near that amount as I was getting a fairly cheap deal - but I did have to give them my credit card details. Two days ago (20 Dec) I noticed a £26.22 debit on my credit card from Goldcar - that's 4 months after my last dealings with them, with no letter or explanation as to what this payment is for. I haven't tried to contact them, I just immediately raised a dispute with my credit card company (Barclaycard) and will let them deal with it.

It's not a huge amount of money but I would not trust one bit a company that would remove money from your account with no warning or explanation. Beware of these cowboys and take your custom elsewhere.

IW, Scotland

missloobylou
Mar 16, 2012

GOLDCAR - car hire - complete con

GOLDCAR car hire is a complete rip off. DO NOT USE UNDER ANY CIRCUMSTANCES.

In summary, they overcharge you for a full tank of fuel. Then, if you don't use it all, they don't refund you (meaning they can resell the same fuel to different customers again and again). They charge your credit card in GBP, even if you want to pay in Euros, so they can charge you a further 2.5% fee. They also try and pressue-sell you additional insurance at the counter.

Once you're done with all that, it is the most expensive car hire around! Complete con. Don't use!

popolski
Mar 19, 2012

SCAM

J’avais loué une voiture à Ténérife chez Autoreisen l’an dernier, aucun problème.
Cette fois, pour une semaine à Lanzarote, je fais un comparatif, c’est Goldcar qui ressort le premier : 123€ la semaine, pour 1 voiture de type BB ( Fiat Punto en l’occurrence)
du 9 mars à 23h59 au 16 mars à 16h. Le prix normal était de 108€ avec un extra de 15€ pour avoir la voiture sans faire la queue au guichet.
Arrivée à 23h30, on me demande un signature, et la voiture est à moi, plein d’essence 7/8.
Le lendemain, je m’aperçois que ma facture est en fait de 226€.
Au téléphone, on me dit que le plein d’essence est payant ( 63 € pour un réservoir de 45litres rempli à 7/8, et une essence à 1.10 € le litre ) mais qu’il n’est pas utile de remplir le réservoir au retour, soi-disant pour rendre notre séjour plus agréable .
Personnellement, j’ai utilisé pour 40€ d’essence, d’où une fraude déjà de 23€.
Ensuite, on m’a appliqué un surcoût de 30€, car je suis arrivé après 23h, l’heure prévue était pourtant bien notée sur la réservation.
10€ de plus car j’aurais refusé la voiture proposée ( sic) et ils m’auraient donné une voiture d’une classe supérieure ( BB sur le contrat de réservation, BB sur la facture)
Cerise sur le gâteau, mon compte bancaire a été débité de 242€

Tous les clients Goldcar rencontrés sur l’île se sont fait pigeonner de la même façon .

Christiane Haberl
Apr 11, 2012

SCAM

I completely agree. Never again.
1. There were three reps and only two of them attending clients. The third of the stupids was just looking at me and had me wait until one of the two busy attendants were done (for 20 minutes).
2. They block 2.000 EUR from the card if you do not take their insurance. (Full version of what happened: they tried to block 2k from my credit card but it did not work, I called Chase and they did not even see the transaction and confirmed I had over 3k available. The Goldcar sales offered to buy their insurance of over 100 EUR for some days. When I mentioned to chase that Goldcar was trying to force me into buying their insurance, the Goldcar rep tried another credit card machine and suddenly everything worked properly!)
3. They force you to buy a full tank for over 100 EUR for an Opel Corsa. What are people going to do that only take a short trip to surrounding cities?
It is very sad to say this, but this is a Spanish fraud company!!! (Makes me feel uncomfortable that I also have a company in Spain...)

crout
Jun 28, 2012

Goldcar Gran Canaria

Do not use this company, they are a total rip off. Charge for a full tank of petrol (100 euro for a Polo 1.4!!) for you to return empty, I have my own insurance and because of this they charged me an additional 80 euros for an SOS call out when the car broke down. What appeared to be a very competitive quote turned out to be over one hundred pounds more expensive than the big names i.e. Avis, Europcar etc.
Beware when booking on line that you are not using a third party reservation company, many of the supposed car hire companies are fronts and basicaly part of 'Cartrawler' based in Ireland, they do the deal with the cheapest supplier and in my case this was Goldcar. I will never again be caught out by these con merchants and will be booking direct with reputable brand names.
As mentioned above this company (based in Alicante) is a Spanish disgrace, they do themselves no favours. Be warned.

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