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GOJANE.COM / GO JANE

United States, California

Consumer reviews about GOJANE.COM / GO JANE

IzzyBella
Feb 10, 2012

CHEAP CLOTHES / TERRIBLE CUSTOMER SERVICE / WILL NOT REFUND RETURNS / MISSING ITEMS and WILL NOT DO ANYTHING ABOUT IT

i just recieved a pair of chunky shoes from go jane and i'm repacking it to send it back...shoe looks cheap and not what it looks like in picture...smh

Shantele79
Feb 19, 2012

CHEAP CLOTHES / TERRIBLE CUSTOMER SERVICE / WILL NOT REFUND RETURNS / MISSING ITEMS and WILL NOT DO ANYTHING ABOUT IT

i've ordered from GoJane once already and i had no problems ... shipping did take a while but that is understandable because im all the way in Atlanta but i got everything i wanted. I want to order some more stuff from them, but after seeing all of those negetive comments ... idk if i should anymore, kind of confused on what to do. Forever21 is my favorite, but GoJane has some stuff that i want but can't be found in Forever21 ... ugh im so confused.

zoe.babi
Mar 20, 2012

CHEAP CLOTHES / TERRIBLE CUSTOMER SERVICE / WILL NOT REFUND RETURNS / MISSING ITEMS and WILL NOT DO ANYTHING ABOUT IT

ive never had a problem with them just double check before you go through with the process, alot of the things they have there website you can find in charlotte russe, shoe carnival, rainbow ect they just have the item for a cheaper price ...but i jst recieved va item nothing was wrong with it ijst didnt want it after reading these comments im skepital about exchanging it will i get my money bck or what?

o-mocha
Apr 4, 2012

CHEAP CLOTHES / TERRIBLE CUSTOMER SERVICE / WILL NOT REFUND RETURNS / MISSING ITEMS and WILL NOT DO ANYTHING ABOUT IT

I've ordered twice from GoJane, and the first time was in late January 2012. I'm in Canada, and Standard Canadian shipping time is estimated at 2-4 weeks, but both times that I ordered from them I received my items after 1 week! I do consider shipping to Canada to be expensive, but I haven't had any issues with missing items or delays so far. The order that I received recently unfortunately has an item that I want to send back and exchange for something else, so I'm a bit worried about the whole process after reading the feedback here. Today was also my first time to try calling the toll free 800-number, and it was impossible for me to get through; it seems to be out of service! THAT is definitely sketchy. So I'm on the fence about this company... If they haven't responded to me by email soon then I'll probably be a little distrustful of GoJane in the future and may not even bother going through the hassle of exchanging items (I don't want to waste money paying return shipping if the exchange process is faulty).

o-mocha
Apr 4, 2012

CHEAP CLOTHES / TERRIBLE CUSTOMER SERVICE / WILL NOT REFUND RETURNS / MISSING ITEMS and WILL NOT DO ANYTHING ABOUT IT

Just a follow up to my previous comment:
It occurred to me that the 800-number difficulty might have more to do with me calling from Canada than anything else, and I was right! I used Skype to phone the toll free number (such calls are free on Skype) and I got through very easily and was able to arrange the exchange--including putting all the items I wanted on hold. I'm still not sure how reliable it is to contact GoJane via email, but I would say that calling their customer service number gets immediate results! Well, at least for my own situation... Should I ever decide to get a refund for item(s) ordered in future, I will find out how easy or difficult that process is, and if they attempt to put me off.

Also, to address the main complaint from 2009: I agree about the cheapness of some of the items because the shoes I am returning really look as cheap as they cost (although it's partly my fault because it was kind of obvious from the photos on the web store...I guess I just wanted them to look better in person!), but the jeans/jeggings, leggings and boots I've received from GoJane have so far been surprisingly comfortable and of fair quality considering the prices. I think it really depends on the brand of clothing you get, too, since GoJane offers apparel and shoes from various different brands including Qupid and Aphrodite. The unfortunate thing about the web store is that they don't list brands with the product names, which sites like UrbanOG.com (which sells many of the same shoes and clothes) actually does, so you really have to use your own judgement and use previous customer feedback to help you gauge the quality and fit of the items you want to buy.

Sorry this is long winded, but I hope it helps some of you who are considering shopping at GoJane, or have already ordered and feel anxious about what you'll finally receive!

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