websitedomain

Trying to cancel website/domain. we no longer need. Called and did reguired forms on March 20, 2014, to cancel domain etc. Still not cancelled. Talked to godaddy representative again today and was told to contact this site. There is no business registration as it is a sole proprietorship. This domain/website needs cancelled now. What do I need to do to get this done and satisfied ?
I did everything I was told to do on 3/20/2014 to no satisfaction.