Customer Services needs alot more training

DON'T FEEL SO BAD I DID THE $25 AND STILL DIDN'T GET A CALL FROM THE INMATE IT SAYS THAT I DON'T HAVE MONEY FOR THE CALL. SO NOW I'AM TRYING TO GET MY MONEY BACK AND THAT IS HARD TO DO.. THEY DON'T LIKE TO GIVE BACK THE MONEY THEY TAKE SO FAST..THIS IS NOT THE FIRST PLACE THAT GAVE ME WRONG INFO SO I GUESS WE HAVE TO TAKE THIS TO SMALL CLAMS COURT FOR THE MONEY AND WRONG INFO...GOOD LOCK TO YOU GETTING THE INFO YOU NEED...