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Glencara.com

Ireland

Consumer reviews about Glencara.com

pghnabby
Feb 27, 2012

Internet Scam

I received a ring as a gift that was ordered from Glencara.com, but it came a week later than anticipated. The I had to send the ring back because of sizing issues. It was sent to them January 4th, 2012 and I still haven't gotten it back and there has been EXTREME lag time between emails. Some people have had great success with them. I, unfortunately, have not. It's a hit or miss. You would be better off flying to Ireland and buying it in person.

sciencesurf
Mar 8, 2012

Internet Scam

DO NOT PURCHASE FROM THIS COMPANY!!!
I had a wrong sized ring sent out 2 weeks later mid December 2011. Isent it back and still have not recieved the ring 3 months later!! I get the run around with emails. THis company is a sham and will steal your money. Absolutely pathetic!!!

FrancisG2
May 14, 2012

Buyer Beware. Get what you pay for? Not!

Glencara.com
Galway,
Ireland

Buyer Beware! Get what you pay for? Not!

I saw a beautiful ring- advertised as diamond and gold- on the Glencara website. Some of the stones were described as "high quality natural diamonds" with specific color and clarity information, while another was described as a diamond, white in color. It also included an appraisal showing a value higher than the retail price. I sent an email asking for more details. No reply. I called Glencara, and was told that all of the stones "should be of the same quality". Based on that conversation, I ordered the ring. My receipt listed the word "diamond" four times.

The ring arrived loose in a bag, sans fine jewelry box and promised appraisal. They also had not purchased any additional insurance to cover any loss or damage. I thought that was odd. Why would such a valuable ring be shipped like costume jewelry? That was the first clue that the ring was not what it claimed to be.

I brought the ring to a jeweler who used a diamond tester and also examined it under magnification, and he told me that the stones were CZ, not diamonds. The ring was worth about $500 less than what I had paid for it, according to the jeweler.

When I told Glencara that the ring advertised on their website, and described by a sales rep, as "high quality diamonds", was not what I had received, Glencara said that the larger stone was CZ, but that the other stones "should be" diamonds. This was the first time the term "CZ" was used.

I said that I would send the ring back since the ring sent to me was not what I had ordered. They wanted me to send it back without insurance to save on shipping costs. Of course, if it was lost or damaged in transit, I would be out of luck. I was unwilling to take the risk, so I paid for both tracking and proper insurance. Glencara also told me not to list the value of the ring on the customs' form- that was to "save on customs' fees". You can read between the lines to figure out what they meant by that request. Meanwhile, the United States post office requires you to list the value on the form.

I did get a refund on the ring, but only a little over 1/3 of the shipping cost was refunded despite the fact that I was sent the wrong item through no fault of my own. Bait-and-switch, anyone? I guess I should be grateful that I lost less than $50 on this transaction. I am also glad that I used a credit card.

Bottom line, learn from my mistake. DO NOT buy jewelry over the internet, and DO NOT buy anything from this less-than-candid company.

FrancisG2too
Jul 5, 2012

Wrong item sent- getting return shipping refunded was hell

I was sent the wrong item by Glencara (see my earlier review, "Get what you pay for? Not!") and finally got a full refund of my return shipping costs minus the service fees charged by Paypal which was the service used. This only occurred after Glencara read one of my complaints online and contacted me, guess it pays to complain online, because when I wrote a number of emails to their customer service rep, I got only a partial refund.

The small loss I suffered will remind me never to purchase jewelry over the internet again, but rather from my local department store or a trusted online retailer such as Amazon.

acd1988
Feb 25, 2013

shoddy item returned

i too had a problem with their products, after only a month the 'gold' was wearing off on the ring i purchased, i have sent it back, (over a month ago) and still heard nothing, when i queried it, i got a random reply from them saying that they have a 'backlog' in returns! yeah right!

rogandjo
Jan 22, 2014

Glencara

We ordered a ring on the 24th December for $50.22 AU on the understanding we could return within a 30 day period (60 days if purchased in December which was the case) The ring was late arriving,arrived on the 9th January.It was definitely not what we thought it would be so promptly returned it by air mail recorded on the 11th January to the address on the slip which was the one in Galway.We have received no communication for them at all and despite numerous emails they refuse to respond.This is very poor business,they now have the goods plus our money.The package arrived with an address TRK,Corner House,Lowlands Road,St Sampson,Guernsey,Channel Islands GY2 4NZ which is different from their website which says Galway.
We are pensioners and are keen to purchase something more suitable for a special occassion but cannot get our refund.
Please can someone help?

LoriH
Jan 28, 2014

Order never received

I placed an order for a ring for my daughter for Christmas (over a month ago) The ring never was received and I have made numerous attempts to correspond with the company asking that my order be shipped or that my money be refunded I have gotten nothing but emails that promise to correct this. To date I have not received a refund or my order. I will not recommend Glencara nor will I ever place an order with them again. Please consider placing your order with another company!

retired2me
Apr 24, 2014

Item never received from Glencara

I ordered a ring over one month ago. I was told it was going out 3-5 day shipping still have not received. I have called 3x during the hours of operation and emails several times with NO RESPONSE at all. Beware of this company. It is a scam. They should have their web site closed down.
Laurie

liveclive
May 28, 2014

No goods - No answer on telephone

No goods received - no answer on telephone for the past three weeks, no reply to emails

donnad
Jun 9, 2014

Fraud ??

I ordered a ring set and my credit card was charged on May 27, 2014...an e-mail was sent with the invoice number only. It is now June 9, 2014. I have sent several e-mails and have tried to call to get my tracking number and I have had NO response and the phone only goes to a recording even though I am calling during what the recording says is their operating hours. I have submitted a request to my credit card company for fraud investigation.

If it is not fraud, it is the WORST customer service I have EVER experienced!

ragman12489
Dec 21, 2015

no response

I ordered from them 2 weeks ago still haven't received my jewelry which is a Christmas present and have sent numerous emails with no answer I will be contacting the BBB and my credit card Monday morning for fraud investigations

Glencara Irish Jewellery
Apr 15, 2016

Glencara Response

This is Glencara.com.

* We have completed over 400,000 online transactions since 2005.
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times, please see 88,000 positive feedback from one of our seller accounts on ebay: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback .
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our
customers.
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.

The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues.
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for.
If a customer is reading this who has not got a response within 1 business day please send an e-mail to vipservice@glencara.com and you should receive a reply in 1 business day or less.

mrogers99875
May 11, 2016

To busy to speak to your customers

Anyone with any foresight should take a minute to read this - I have had a woeful experience with this company impacting what should be a happy time. The birth or my daughter and my wife's 40th.

Outside of the quality of a somehow valued £800 + ring - their pitches to keep your business when you return the ring are relentless. In addition their disregard for requests for information are similar to a 1980's time-share scam! Avoid them at this stage is my only advice.

If you have a complaint you are directed to an email VIA the toll free number - An "urgent" subject header it says will get you a call within 24 hours. I have yet to be replied to despite 10 plus communications...

I note from the above Glencara communication on this site:

* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.

Glencara your words not mine, might I suggest you get a consultant to help you with customer communications. By the way the response above is a further frightful example of your disregard for your customers. If you have 400,000 customers and this is just a blip why not fix it - how come your customer service team is so busy, maybe you are getting it wrong?

All I ask is to get your act together and stop taking liberties with honest peoples money. Give them a decent item and when you make a mistake fix it or refund it's 2016 not 1980!

A response from your MD if they can make time for their customers would be appreciated - I have requested this countless times - over to you...

Mr M Rogers photos and emails to follow if needed...

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