fraud

I purchased Gap insurance as well and I can assure you that this is the biggest rip off going. I am going to file a complaint with the insurance commision. I purchased a Ford Excursion and the last few vehicles I have purchased I have always purchased Gap because I was told that in the event my vehicle was totaled or ever deemed a total loss that my gap insurance would pick up the remaining balance . WRONG!!! My vehicle was stolen and after filing my claim with the insurance co. I remembered that I had gap. I called and was told that I would have to provide them with my original documents, well they were in the glove box with all the documents that I had on the vehicle since I bought it .They told me to contact my dealer but he had since been closed down but I gathered anything and everything I could from whatever source I could, police reports etc. while they found me in their system. Strangely the correspondence I got from them had my gap policy number on it so that was good or so I thought.Today I got a letter from them that stated that I had been late on some of my payments and that my insurance co had actually over paid my lien holder to the tune of 2500.00 {as if } and that my loan should have already matured even though I always paid the late fee when late and never differed a payment or refinanced and my payments where to date at the time the vehicle was stolen and the mature date through my lein holder gives one date that was stated when I purchased the vehicle gap didn't agree they state it should have already been paid for, REALLY !!! I didn't write the contract and I know how this was presented to me and I am now told that they can't give me a copy of my original because all they have are numbers in a system, they told me they could give me something similar to the document I signed but not the exact because that is what your dealer keeps, REALLY !!! They can't provide you with any documents showing you that this is there policy or any other proof that what they are spewing is valid. To put it in a nut shell this is the BIGGEST RIP OFF !!!SCAM all they way stay away from Gap. They have your money and now it's sorry bout your bad luck...Pay up.