Log inRegister
Add a Review

Gail Murphy Personalized Equine Transport P.E.T.S.

United States, California

Consumer reviews about Gail Murphy Personalized Equine Transport P.E.T.S.

fyd
Dec 20, 2016

WARNING-DO NOT USE

WARNING!!!
Because we did not heed the warnings of the previous posts against Gail Murphy Transportation we felt it was import to post what our experience was and what a horrible service Gail provides and hope that you will read all of the complaints against her and not ignore the warnings. The stories are TRUE!
First the phone call with Gail, she will tell you everything you want to hear like she stops every night and lets the horses rest, that the horse will be riding in a padded stall with food and water, untied and that she will communicate with you all the way and she will even give you dates for pickup and deliver…LIES, LIES, LIES.
The pick up: She told us she would arrive to pick up our horse on the East Coast on 11/8..she never showed up, we called her to see where she was, no response. Finally got a hold of her and she said she was just LEAVING her house (in Southern California) which was days later. Then she was supposed to pick our horse up on the 13th ….no show. Called her and no response, finally had the facility where she was to pick up the horse call her because she was not returning our calls. She finally showed up on 11/16 in the afternoon. Still no phone call to tell us she had picked our horse up. Days later and we still had not received a phone call or text from her. We finally heard that she had some trailer problems in Texas and had to stay there a few days to get her trailer fixed. Still never called us to tell us that she was laid over in Texas for some additional days. When she finally returned our text messages she said she decided to “go home” for a few days as Thanksgiving was approaching. She didn’t ask permission, she just decided to take our horse to her house for 6 additional days…and of course no communication while she was at her residence except for the Monday she was to leave (November 28th) of which she informed us she thought the weather was bad and would leave Tuesday. Tuesday came and she then said she was having truck problems and didn’t know when she would be leaving. Wednesday she contacted us and said she would contact us between 7 and 8 am on Thursday to let us know a delivery time. When we asked what time she would be leaving so we could calculate when she would be arriving and adjust our work schedule, we again received no response. She texted my husband at 7:30 am on Thursday morning saying she would be at our house in 40 minutes (Dec 1). He rushed and got home in time to retrieve our horse only to see that he had been injured at HER HOUSE in her care. His leg was swollen and he had abrasions all over his back legs, hind quarters and in his groan. HUGE scabs all over. As she was unloading she felt this was the time to explain to us that he got injured at her house on Sunday (Nov 27). She never called us to let us know that the horse we purchased was injured and now that we see the condition of our horse we should have asked for a receipt for the truck repair because now we believe she was just waiting until his wounds had scabbed over and the leg swelling had gone down before transporting him. She had the audacity to complain that she now had a bent panel because of our horse!! I cannot express the frustration we encountered in dealing with this woman and her unprofessionalism. HEED THIS WARNING….DO NOT USE GAIL MURPHY TRANSPORTATION IF YOU WANT YOUR HORSE TO BE DELIVERED UNJURED OR IN A TIMELY MANNER.
FYI: Two weeks later and the horse still has a swollen hock and scrapes are still healing.

WARNING-DO NOT USE WARNING-DO NOT USE WARNING-DO NOT USE WARNING-DO NOT USE WARNING-DO NOT USE

Add a Review about Gail Murphy Personalized Equine Transport P.E.T.S.

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Corfom Mattress - Most useless mattress in India
    Suggest every one not to buy this company mattress. I have...
    kudrat partners&co - Number not in my contacts list
    Received 4 calls today consecutively over a period of 5...
    Courts Mammoth - jangan takut dangan courts mamoth
    jangan takut semua... lawyer or mahkamah takkan call org...
    WORLD EXPRESS COURIER SERVICE LONDON/MALAYSIA - Documents on hold
    I have an envelope only a normal 9x 5 contains a document...
    Chumba Casino on Facebook & Chumbacasino.com - Ripped off
    I played for almost a week everytime i got up to 60 to 70...
    Colonial Electric - Colonial Electric
    In Maryland, the top choice for electrical work is...
    Adecco - Adecco: Big waste of time
    This place is a joke. I applied for a job on a Tuesday...
    got all auto parts - Good reliabel Company
    HI THIS IS MARK GUND FROM CALIFORNIA. JUST WANTED TO LET...
    Cellular Outfitter - no customer service
    Do not order from this company. Items seem inexpensive,...
    Our 365 Portraits - Worst company
    I feel like other people here that they are big rip off....
    Honda Motors - Commitment not met for delivery of a car
    CEO, Honda Motors, India Issue in brief Have booked...
    Timepieces International - Bought As Gift
    They were fast, communicated well as the status of my...
    PRUDENTIALVISAS.COM SCAM - WWW.PRUDENTIALVISAS.COM FRAUD STOLE MY MONEY
    WWW.PRUDENTIALVISAS.COM IS A SCAM, it is the biggest...
    Cellular Outfitter - Deceptive Product Descriptions
    This company is a joke. I ordered a wallet that stated it...
    H&M - Mother can't help her kid in the fitting room 🙉
    I am still up set about H&M so called Policy regarding...
    Cellular Outfitters - This Company Sucks!!!!
    Wish I had read the reviews first about Cellular...
    Cleverbridge - Cyberlink
    Today, 2/26/17, after purchasing Cyberlink Power Director...
    Bertrand auxila,silvia fassardi - Bertrand auxila
    Bertrand auxila stole 1100 from me scammed me I found out...
    Sono Bello - My Nightmare Lipo
    Sono Bello, Edina MN. These people are vultures!! Long...

    Share this site with others

         
          

    Recently Updated Reviews

    Corfom Mattress - Most useless mattress in India
    Suggest every one not to buy this company mattress. I have...
    kudrat partners&co - Number not in my contacts list
    Received 4 calls today consecutively over a period of 5...
    Courts Mammoth - jangan takut dangan courts mamoth
    jangan takut semua... lawyer or mahkamah takkan call org...
    WORLD EXPRESS COURIER SERVICE LONDON/MALAYSIA - Documents on hold
    I have an envelope only a normal 9x 5 contains a document...
    Chumba Casino on Facebook & Chumbacasino.com - Ripped off
    I played for almost a week everytime i got up to 60 to 70...
    Colonial Electric - Colonial Electric
    In Maryland, the top choice for electrical work is...
    Adecco - Adecco: Big waste of time
    This place is a joke. I applied for a job on a Tuesday...
    got all auto parts - Good reliabel Company
    HI THIS IS MARK GUND FROM CALIFORNIA. JUST WANTED TO LET...
    Cellular Outfitter - no customer service
    Do not order from this company. Items seem inexpensive,...
    Our 365 Portraits - Worst company
    I feel like other people here that they are big rip off....
    Honda Motors - Commitment not met for delivery of a car
    CEO, Honda Motors, India Issue in brief Have booked...
    Timepieces International - Bought As Gift
    They were fast, communicated well as the status of my...
    PRUDENTIALVISAS.COM SCAM - WWW.PRUDENTIALVISAS.COM FRAUD STOLE MY MONEY
    WWW.PRUDENTIALVISAS.COM IS A SCAM, it is the biggest...
    Cellular Outfitter - Deceptive Product Descriptions
    This company is a joke. I ordered a wallet that stated it...
    H&M - Mother can't help her kid in the fitting room 🙉
    I am still up set about H&M so called Policy regarding...
    Cellular Outfitters - This Company Sucks!!!!
    Wish I had read the reviews first about Cellular...
    Cleverbridge - Cyberlink
    Today, 2/26/17, after purchasing Cyberlink Power Director...
    Bertrand auxila,silvia fassardi - Bertrand auxila
    Bertrand auxila stole 1100 from me scammed me I found out...
    Sono Bello - My Nightmare Lipo
    Sono Bello, Edina MN. These people are vultures!! Long...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username