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FYE VIP Backstage Pass

United States, North Carolina

Consumer reviews about FYE VIP Backstage Pass

SummerSin
Feb 25, 2012

Won't cancel/Keeps charging after cancellation

Well... I willingly signed up for it.. but because of financial new financial issues I can't' afford to be having almost 12 bucks being taken out of my account for benefits I can't really use in the first place right now. I called to have my membership cancelled... but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. We'll see what happens next month.

LDavi74
Mar 14, 2012

Won't cancel/Keeps charging after cancellation

i never signed my name on any paper to authorize any charges, although the receipt says "by signing below and giving my birthdate, i agree to..." there is no signature. plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. Now tell me that doesn't sound misleading, especially because i have it in their own written words.

jessxcorexx
Mar 27, 2012

Won't cancel/Keeps charging after cancellation

Keep in mind, I don't typically do online banking for security purposes. I signed up for this card in June of 2011, and the employee told me that if I change my mind within 30 days I can go back and cancel it, he never mentioned fees or ANYTHING. I didn't even get a "booklet" like everyone else is talking about. He just handed me a credit card sized card. I worked for a retail company who always did the same thing (but the catch is: OURS WAS TRULY FREE) so I thought nothing of it. Sure enough, I thought about it and realized "why would I have 30 days to cancel something that is free, especially since I only shop here once a year?" I went back to the store and the same associate was there, and I told him I had changed my mind. He took my membership card from me and cancelled it. I thought that was that and I was on my way. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. I was like "What in God's name is this?" So I looked it up, sure enough it was this pesky little card. Going on a history search with my card, they have been charging me $11.99 since July. So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). I got a return e-mail within 2 hours. It stated "We're sorry to inform you of this, but if you did not cancel within the 30 day grace period, you must wait a year before you can cancel your account." ARE YOU SERIOUS?! I'm going to give the company a call when they open, I'm going to give them a piece of my mind, and I will NOT let them push me around. I work in customer service and I know how to get what I want, and what I want is my money back. This company is nothing a but a bunch of scum bags who feel the need to push things on you, and then lie to you when you want to cancel your account. I don't care about your damn ~quota~, what everyone at FYE is doing is WRONG and FRAUDULENT. This company needs to shut down. I'm so done.

jessxcorexx
Mar 27, 2012

Won't cancel/Keeps charging after cancellation

I had success, this is what everyone needs to do. Speak in a harsh (not yelling) tone. When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. Tell the supervisor the problem, they will refund you for 4 of the months right then and there and then you have to submit a form in writing to get your remaining credits. Also tell them that you're never shopping there again, they apologize 10 times. I hope this solves everyones problem. Here's the phone number for everyones referenece: 1-877-351-2131. GOOD LUCK! (:

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