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Furniture point. co.uk

United States

Consumer reviews about Furniture point. co.uk

mjcbd1
Dec 9, 2011

Worst company ever

finally after 39 days i have managed to get a refund from these cowboys but it took the threat of legal action to get it. I will now make a complaint to the advertising standards agency about their misleading website and to Nottingham trading standards about their poor ethics. I f you have the time make a complaint to the relevant authority about these people and lets get them closed down before they cause grief and upset to more unsuspecting customers.

Simpson72
Dec 9, 2011

Worst company ever

This company is a complete shambles. I finally got my furniture 2 weeks ago and still 1 item was missing. I now have to either wait until January 2012 or wait 30 days for a refund to buy my missing item elsewhere. Salesmen are complete T**TS, customer service is appaling and I do not hold my breath to getting my money back until the new year either. How completely selfish and ignorant are this company. Lady answers the phone and is obviously not even educated and has a terrible phone manner. I am not allowed to speak to any Managers either to voice my concerns? I am getting advice now legally to help close this business down. I have also done some research on the Directors online and have many businesses insolvent. Not a surprise.

s ingleby
Dec 17, 2011

Worst company ever

Couldn't agree more and feel like such an idiot for not doing my research into these cowboys. Placed an order mid October which was supposed to have a delivery time of 5-15 days, was told in November that one item was on a ship due in the 12th December and the other item hadn't even left the manufacturer. Then got an email stating that the order was due in on 29th November and would be delivered in a couple of days, spoke to them last weekend got fed a load more rubbish and have now cancelled the order. No refund as yet and have just given them three days notice before I take legal action. Did get some names Tim Martin is the sales guy and Victoria is in customer services, both charming but complete liars. Have reported to Watchdog and going to Trading Standards, advertising standards and anyone else I can think of!

MrLee
Dec 18, 2011

Worst company ever

In response to all of these comments I can give first hand evidence that they are a bunch of liars, Victoria will say whatever she is told to say regardless whether it is the truth or not. Customer services are told to say whatever ot takes to keep an order even if they are lies? Tim is the biggest waste of space I have ever had the misfortune of knowing. Victoria is pleasant friendly and genuine as much as she can be. The answer messages are deleted if get too large to store and the emails are the same, they eventually just bounce back, and this is not reassuring for any customer at all. They employ couriers to assemble furniture and then when it gets ruined in the process deny all knowledge, and the poor customer gets a small amount of money to get rid of them, when really they should be getting their full monies back or a new piece of furniture. This is a small run family business with very little workforce and I think people think as an internet company are a large concern, when really its just a dirty scruffy building with dirty facilities, no correct desks and chairs to work at, and would not know what the word professional meant if it hit them in the face. DO NOT USE THIS TIN POT COMPANY AS YOU WILL BE DISAPPOINTED.

Lesleyannenicholls
Jan 18, 2012

Worst company ever

I agree with everything that has been reported in these complaints. Ordered four dining chairs, cut a long story short took full payment then when I started chasing them up was told a load of
Iies. They had been sent, the courier had lost them, we're still waiting delivery would like to order something else instead. Then not answering the phone( must have customer ID) not answering eMails. Terrible terrible outfit.Eventually got credit card company involved and was issued full refund from them. Be warned!, , , !!!

IainMcFadyen
Jan 26, 2012

Worst company ever

Could not agree more with all the comments. Do not order anything from this company, they lie about whether items are in stock and about delivery. Although I have only been waiting for a month, I had no contact from them and had to try and contact them on several occasions to find out what the situation was. Eventually advised that the problem was with Chinese new year holding the goods up, what a load of rubbish. Do not hold out much hope of getting my money back from them and will probably have to go through my CC provider. Will be contact Trading Standards, Watchdog and Rip Off Britain.

Mrs P Todd
Jan 30, 2012

Worst company ever

I agree with all of the above comments regarding this company.
I ordered two items of cambridge oak furniture on 30th of October 2011 which was due for delivery between 5-15days. Following several phone calls and emails which I did'nt get any response I threatened to cancel my order and requested a full refund. Next day I received a call stating my furniture was now instock and would be delivered in the next few days. I received it on the 16th of December 6 weeks after paying for it only to find after unpacking it that the furniture had imperfections in the lacquard finish. I contacted them the next day and emailed photographs they would not accept responsibility and would not replace the furniture.
I consulted a furniture expert he agreed the furniture was faulty and should be replaced. I am still waiting for this company to contact me to discuss and resolve the problems. avoid this company at all cost. P Todd.

IainMcFadyen
Feb 2, 2012

Worst company ever

As an update to my post on the 26th January, I have got my money back from these cowboys!! Ordered from another online company who have been brilliant and expecting the order to be delivered tomorrow.
Customer service at Furniture Point was still appalling when dealing with refund, no confirmation received from them of my request for a refund and no apology from anyone at the company. Spoke to Tim and Victoria on multiple occasions about this debacle and they did not seem to care. Must be pretty much a daily occurance. Please be warned, stay away from this awful company.

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