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Freedompop

United States

Consumer reviews about Freedompop

Diane Wright
Feb 15, 2014

keep part of my refund

BEWARE!!!!!, I RETURNED THE DEVICE UNOPENED AND REQUESTED MY REFUND IT TOOK OVER A MONTH TO GET MY MONEY BACK AN WHEN I DID THEY KEPT $10.00 OF MY MONEY AN I HAVE BEEN TRYING TO GET IT BACK . THIS SEEM TO BE IMPOSSIBLE BECAUSE THEY CAN HOLDLY SPEAK ENGISH AND THEN THEY PRETEND THEY DO NOT UNDERSTAND. REAL SCRAM BEWARE!! THEY ARE THEIVES!!!!!!!!!!

Diane Wright
Feb 15, 2014

Kept part of my refund

BEWARE!!!!!, I RETURNED THE DEVICE UNOPENED AND REQUESTED MY REFUND IT TOOK OVER A MONTH TO GET MY MONEY BACK AN WHEN I DID THEY KEPT $10.00 OF MY MONEY AN I HAVE BEEN TRYING TO GET IT BACK . THIS SEEM TO BE IMPOSSIBLE BECAUSE THEY CAN HOLDLY SPEAK ENGISH AND THEN THEY PRETEND THEY DO NOT UNDERSTAND. REAL SCRAM BEWARE!! THEY ARE THEIVES!!!!!!!!!!

Fredompoop
Nov 27, 2016

Freedompoop scam needs to be reported to Attorney General of California

Fraudulent charges, false claims, inferior service, complete lack of support. This is an abomination of a cell phone provider. It is a cell phone provider from hell. It's fine to vent here, but the Attorney General of California needs to be contacted with your pertinent information.

Kamala D, Harris, Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, Ca. 94244-2550
(916) 322-3360
(800) 952-5225

This horrid company sold me a "refurbished" iphone with a 30 day money back guarantee, and battery was 79% depleted. Within 2 days I complained and requested a refund. They assured me that a good-working replacement iphone with a good battery would be shipped. The replacement was worse than the original. After many, many emails I finally received an email acknowledgement that I was entitled to a refund, and that a prepaid return would be issued. After returning the phone I was informed that the length of time had elapsed and they would not issue a refund. So, they have the phone, and I have nothing. To add insult to injury, they proceeded to charge my credit card for a year's service, months after I made the return. Not only do I not have a phone but there is no phone number associated with my account. I have hundreds of emails from FreedomPoop, many of which contradict previous ones. This company is clueless where it pertains to cell phones or the public.

Freedompoop scam needs to be reported to Attorney General of California

customer777
Mar 19, 2017

Freedompop

United States
www.freedompop.com

Unreliable and buggy. Complex yet limited software. Poor support.

I found FreedomPop’s premium $19.95/mo service to be unreliable and quirky when I needed it the most. I was constantly missing calls and when I needed to call out, if I was not on my own Wi-Fi, my Galaxy S7 would only rarely dial out on the first several tries. 4G reception was sporadic and their software was complex yet limited in its options. I felt their proprietary software such as their Messaging app was system invasive, crippling certain features, adding steps to outgoing calls and more. When I needed it the most, it simply was not there for me. And I was charged for unintended extras.

I admit I was mainly trying to save money with FreedomPop’s $19.95/mo 1GB plan, but obviously it has backfired on me painfully. As I write this review, I want to port my number away from FreedomPop to another service provider. The FreedomPop.com website FALSLY STATES that both the “PIN & account number” required to port a number out are available at the website, under the accounts settings section, clicking “edit”. However, it is nowhere to be found on their website. To my surprise, I found that literally hundreds of other people were complaining about this same problem. Why on earth didn’t FreedomPop correct such a nasty error on their website.

This is quite frustrating for anyone, because a customer wants to port his number away and not have to think about it, and yet FreedomPop gives a critical false instruction, leaving the customer on a dead end street. And FreedomPop, already aware of their website error, does not offer fast customer service to help correct the problem for the customer. Instead the customer has to wait, and wait, and wait - for a reply from their “community” bulletin board, a separate site which, to make things a little more complex, requires an additional sign-in password.

With FreedomPop these quirks and defects are accepted by the customers who say they love FreedomPop’s service. I feel abused by them and just don’t want to take it anymore. I want to get out and away from what I feel is an overly (and unnecessarily) complex, yet limited and error prone system, with lots of hidden traps and costs. Check out the other reviews on the web, and beware of FreedomPop’s issues before you port your number over to them.

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