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Fioptics from Cincinnati Bell

United States, Ohio, Cincinnati

Consumer reviews about Fioptics from Cincinnati Bell

chumbert
May 14, 2016

Complaint

Your supposed "update" to Fioptics TV IS THE WORST CRAP EVER! Are you really paying for engineers? I shouldn't have to have a security sign on to make ANY changes to my settings, UNLESS I WANT ONE! To turn CCTV on or off, you have to go through several screens, & if you pause the show you are watching to do this, when settings update you lose all the viewing you paused not to miss. THEN, the sound comes back like a record that skips. When you try to rewind the program like 30 seconds or so, your shit program GOES ALL THE WAY BACK to where you began viewing the program. There is no way to reboot your box. Only by turning off the box and unplugging it, does this reboot your box. Because you see, often when you turn on a box that you haven't viewed in a while, the channels do not load properly. For example, ch 503 does not become Fox19. It becomes some obscure channel NO ONE has ever heard of!! My financial situation will be changing soon and I can't wait to drop your pathetic trash! Yours is THE WORST service/ business I have EVER encountered and it shames MY city that you carry Cincinnati in your name. DUMBEST, MOST IGNORANT company I have ever encountered!! You guys TRULY REEK!!

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