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Emirates NBD

United Arab Emirates

Consumer reviews about Emirates NBD

David.Forgoz
Jan 8, 2012

No Liability Letter

Agree 100%, Never do banking with Emirates NBD

abdalle
May 1, 2012

Business account closed without notice

Our business had the account Number 10457887 with Emirates NBD for the last 15 years.We never had any inconveniency and business damage similar or same level as to the one we met last month.Our account was closed without any notice.Our incoming transactions estimated at $4million was held and kept somewhere in between our account and the overseas banks that transfered the money.Most of the funds are still kept from our working capital which resulted in great damages to our business.That mistreatment by the bank took place in April 2012 where our account started not being credited from 14th April.However,it was unfortunately that we recived a faxed letter from the bank on 24th April while the letter itself was dated on 5th April.That is the only message that showed that our account was closed on 5th April.One of the evidences is that we unfrozen AED2million from our investment account in Emirates Islamic Bank to cover some of the funds kept by the Emirates NBD.Even that money is still in the hands of Emirates NBD despite of their claim to have closed our account on 5th April 2012

Our contact person is M H Abdalle tel 0555586440

Angry.customer
May 1, 2012

NBD Bank "authorized" collection agencies

I had a credit card with NBD that was issued in 2008, this card was used for travel expenses which was handled and paid my company then. When I decided to leave the company in 2009 part of my settlement agreement was that the company would handle the due amount on my card  which I went ahead and canceled then.

In Dec 2011, my parents back in my home country were surprised with a phone call from a person claiming to be authorized by the bank and claiming that they have been trying to contact me and that i have fled the UAE without paying my dues and if my parents don't pay him an amount of 14,200 AED ( supposedly the overdue amount on the cancelled credit card) that he is going to haunt me down and drag them to court! My father was extremely surprised of the person's accusations and threats furthermore as I am currently working in a government entity the UAE and that I was never aware of any issue with the bank.

My father then immediately agreed with that person that the amount will be settled on the same day with a condition that he gets an official non liability letter from the bank. Then That person retracted his statement and claimed that the actual amount due is 50,000 and that the bank has made a mixup between two accounts and is willing to settle for 28,400 if it's paid to him on the same day!! And that he will not be able to provide this letter on the same day or even give my father an official receipt as he has to wait for the bank to send it through, my father then told him that he would rather if we communicate and settle the issue directly with the bank, which that person didn't like and requested that we only communicate with a number he gave to my father, That's when my father decided to inform me of the situation where I spoke directly with the bank then I had to cut my business trip short and head back to the UAE to understand the situation where I was surprised with a totally different story.

the bank official confirmed that my card was cancelled and there is an amount overdue however he said that they never authorized anyone to collect any money and that the sole purpose of hiring that agency is to try to locate me so as they can contact me to settle the issue. And that that person was never authorized to share any financial information with any person other than myself and that since I approached them and acknowledged my liability they are ready to reduce the amount due which was not 50,000 as that person claimed to be. I settled the amount overdue and agreed that i would settle a pending 9,000 on monthly installments. Which I am doing and keeping track of my monthly statements to make sure that everything is in order.

For some strange reason that person decided to call my father again this month claiming that there is an over due payment that was not paid and that my father better pay or else he will drag him to court as my father is obligated to pay on my behalf!!

My father again informed me of the rude call where then I immediately checked my statements, called phone banking and customer care which all confirmed that there aren't any over due payments and that there is nothing logged about the above issue anywhere!

I just want to understand why would a respectable bank like NBD allow such behavior in their name and secondly if they had an issue with me why not call me directly, and why would that person claim that he is authorized by the bank to force my father to pay?? I am in the UAE and I have updated all my contact details with the bank where they could have called me if they wanted to, which i am sure they haven't tried to do as my landline is attended by my PA and my mobile is always forwarded to an active number.

Appreciate that the bank would address this issue and make sure that such thugs are made accountable for their harassment of innocent respectable people like us. I have submitted an official complaint online to the bank and communicated the issue with several people in the bank which was totally ignored, I hope that through this I might get some reply.

asok konda
May 7, 2012

Annual fee being charged for a cr card that is not activated/used

I am using an NBD credit card since the last 2 yrs and by gods grace was able to clear all the dues well within the due dates.

About 6 months back i have recieved a courier mentioning that ur been given a titaniam card for your use.I spoke to the consumer care division of NBD and expressed the problem who in term have asked me to take deliver of the card and not to get the same activated and i have followed their guidelines.

I have never opened the packed delivered to me or was the card activated or used by me, but to my surprise i find that last week they have debited to my account an amount of AED 400 an annual fee charges for a card that i have not even used/opened/activated.

This is quite apathy....now i am after the bankers to let me know as to what is happening and i hv recd no info in this regard.
I have put up a complaint with the customr care to cancel my card immdly and their response is also not that encouraging.

This is the plight of a customer who has never used a card!!!!!!!!!!

Now i need to run fm pillar to post to get this resolved...very say/uncompetable on the part of the NBD to act in this manner.

ASOK.
050-5543510

Shilwatso
Feb 15, 2016

REFUSAL TO REFUND MY MONEY BACK AFTER ATM MACHINE FAILED TO DISPENSE

Am a very disappointed lady, am not an EmiratesNBD bank customer but a Dubai Islamic bank customer, on the 21st od December 2015 I happened to need money urgently and thus I went to the nearest ATM to make a withdrawal of 1300 dhs, this is the ATM in Dubai mall below the ice rink, the bank didn't have papers for receipts but anyway since they have the GO GREEN policy I decided to go ahead and make the withdrawal anyway. The ATM did not dispense the money but I got a message telling of the deduction, I immediately called my bank to inform them of the same and they said this wasn't the 1st time and they were going to file a complaint and my money would be refunded in 10 to 20 working days, after 16 days I got a text from my bank that the case had been resolved, however the money was not deposited in my account!, I contacted my bank again and they informed me that ENBD had done an investigation and that the transaction was successfully done and completed, I was shocked, I explained to my bank that I wouldn't lie or make up a story like that since I wouldn't risk going to jail for fraud just 1300dhs!, another complained was sent and again we received the same answer, how can this be, I was there for a whole 10 minutes even trying to wait, how can I complain about this kind of thing while I know very well the bank can sue me if they check the cameras on that day and see that i actually took the money, I swear the transaction was not complete , NO MONEY WAS DISPENCED BY THE MACHINE!!!!., so I need to know how am going to get this money back, DIB BANK said this issue will no longer be handled by them, if anyone has gone through this could they kindly contact me on what to do next, am determined to get back the money however little the banks think it is, it is my hard earned money, if I owed any bank money even 5 dhs they would be making my life hell now, so I think I deserve justice. I will keep following up, I will TWEET, FACEBOOK post in newspapers etc. until am sure I have had justice. SIMPLE, send one of your many employees to review the cameras on this ATM machine during the time I tried to withdraw the money. TRISH

afowaz
May 10, 2016

Emirates NBD loosing credibility in the market

Greetings,

I am a Emirates NBD customer since last 8 years. I have been consistently facing harassment from the bank since this tenure. The bank has issued a cheque book to me which I would generally use to pay my rental cheques.But everytime my cheque is claimed it is rejected by the bank saying there is sign mismatch. I have repeatedly followed up on this, updated my signature in the bank several times but still they reject my cheques without even informing me. I got fed up with this and started paying cash to the landlord and collected my cheques back everytime since last 6 years. The bank still claims that my new signature is still not updated in the system.
I have following queries that the bank should answer.
1. Is it my mistake if the bank has not updated my new signature eventhough I have filled and submitted the signature change application several times. Also, when I used to collect cash from the teller the new signature is still valid whereas for the cheques it is not. Strange.
2. When there is money in the account, cheque is properly identified by owner, does not the bank have the courtesy of calling up the client before rejecting any cheque.
3. If the clients repeated complaints are not addressed dont you think there is a process lapse within the bank.
4. Why does the bank automate the system if it is still working in stone age with failed processes.

Ariel
Aug 13, 2016

Non-Closure of Credit card

I started a debit card and credit card Emirates Bank in 2006 and credit card with limit of AED 2,500/- and close all account including my credit card on 2009, without any default. Because I want to leave the country and luckily I got Job in Agility Qatar instead of going to my home country Philippines, and then after working in Agility Qatar for about almost 3 year I came back in Dubai to be with my wife because I cannot afford the wife visa there in Qatar also being far with family is difficult so I decide to go back in Dubai then after a month of searching job in Dubai I got the job in Eurostar communication LLC and open an account again in Emirates Bank which is now called Emirates NBD and I ask if I can open also credit card they told not allowed because salary should be 5 thousand and my salary is only 4 thousand ok after 4 years working in Eurostar most of our departments are closing and they told that they need fresh people so they keep terminating people and unfortunate I am one of those person who lose the job, and at the end of my service I got message from the bank on 11-May2016 saying my AED 10,892.00/- has been deposited to your account xx03xxx-01 subject to being cleared through Cheque number and on May 18-May2016 a message come saying AED 10,918.01 has been debited from your account 101-xxx03xxx-01 CR card recovery 4920-xxx32xxx-17 and immediately I went to Bank I ask them where is my money they told me it is on hold once I got visa and emirates id you will get it back then after approximately two month I came back they told me there is no money then I went to clearing department in Nad Al Shiba al ain road branch they told me they will send mail and someone will call me from clearing department then I got a call from some branch telling me to tell the clearing department that they will resolve my issue so I told to clearing department that thank you I got call from bank they will solve my issue then on the next they call me again saying that I sorry they cannot do anything and I need to pay AED 2,000/- to clear balance of AED 124,000/- then I was shock and frustrated I ask how it happen I closed that account long back. so I ask and check some branch but the same answer no one can help and explain why it is not closed and amount ballooned to AED 124,000/-

bestuaephotographer
May 31, 2017

Worst online banking experience

Hi,

My account statement for ------01 is not showing online and also not received via email.

I need my bank statement starting from September 2011 for the above account immediately.
I am asked to pay for generating the statement request which i dont want to pay as this is a system issue that i am not able to get my statement online and also via email Screen shot for the same error was sent two days back to srhelpdesk@emiratesnbd.com but no solution
Also the staff told me it would be solved within 24 hours on my first call two days ago and it has not happened Since then i have made a total of 3 calls more than 15 minutes each and no solution I am extremely disappointed now.

Thanks,
Ahmad Nawaz cheema
00971554051774

naveen
Nov 4, 2017

BAD CUSTOMER SERVICE

i have been an ENBD customer 4 years now, and recently used their CC on a trip for cash advance, they did charge me extra ordinarily the fees and again the interest rates which were calculated until I don't pay and clear all of the cc amount( not cash advance though but total amount outstanding) to which I don't understand , why is the client not informed for the clearing ttotal amount and or the charges applicable????
when it come to the bank promotions, we get annoyed with the calls asking to buy or invest in their products, but when it comes to bank charging u as an individual , no mails, no phone calls to inform client......
is that how important the client is??????????????
, or rather ......u don't care for the client.??????
and FYI I had paid 90% of the CC outstanding as I have full payment on due date, so why would I not pay a measly amount and occur charges ?????
it has to be either of the two and both are a god way to go ahead....enbd

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