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eDreams

United Kingdom

Consumer complaints and reviews about eDreams

eDreams_en.
Dec 28, 2011

Fraud

Dear Umabdul,

Please send an email with all of this information to: edreams.onrep.en@edreams.com Our Travel specialists will be glad to help you.

Best regards,

eDreams
flowere
Jan 26, 2012

Charging scam

Once I have bought two tickets in edreams website and guess what.. At the airport we were told that we hadn't paid for the luggage and we had to pay if we wanted to register it. When I was buying tickets I haven't seen any notice in edreams website, that baggage fee was not included and that we had to pay additional fee. So, we had to pay 30 eu for one piece of luggage at the airport. After returning home, I emailed edreams but they have blamed me for the accident as luggage policy is available under General Conditions. I have replied them that EU regulation oblige them to communicate price supplements in a clear, transparent and unambiguous way and other vendors clearly show that the price is without luggage price (i.e. check easyjet) AND that I had tried to read General Conditions but it is just impossible to read it in time (booking transaction just timesout and form has to be filled again). Do they think it is appropriate way to notify about such a important thing like additional price for the baggage? They haven't reacted to my second email and my money was gone, of course.

But it is not the worst.

Next time I was foolish enough to buy tickets in their website again. This time we haven't been admitted to the flight. The girl at the airport told us that she could not find us in the system and that the reservation haven't been made! I called to eDreams customer service but there was no one on duty there. We have shown her the email from edreams with all the information about flight, but she couldn't help us. We had to buy another tickets and fly the next day! We had a lot of inconveniences because of this, so I've emailed edreams again demanding a refund. But they have stated that it was our fault, because we got only one email from them with all the flight information, but it was not the ticket and we had to receive another email with the tickets (which we haven't gotten, of course). They've told us that it was our fault that we haven't gotten these tickets and that they will not refund money for us! They have offered us to use edreams 10 euro discount to be used for the next time DD How ironic is that?????? I will never ever use this edreams service again. I've already told about them to all my friends and I will write about them in every travel and services website. People should know about them. I hope that crisis will affect these scammers.
mor34il
Mar 23, 2012

Charging scam

does any one know how can you lawsuit edreams i have been in discussion with their retarted customer "service" for 3 weeks now and they charged me money for a flight they did not book., is there any way to law suite them by a group of people, this is a fraud company and it needs to be stopped

I will appreciate if some one can transfer me details to my email at:
agfreedomehotmail@gmail.com

I really appreciate it, and learn from my experience DO NOT BOOK FROM THEM
THEY DO NOT ANSWER PHONES
THEY REPLY TO EMAIL AFTER 4-7 DAYS WIT MORONIC COPY PASTE ANSWERS
I ended paying for a flight they charged and did not punch and spent from 3am to 8pm waiting for my other booking with esyjet at last after i understood there is no hope
THANK YOU
eDreams_en.
Mar 26, 2012

eDreams scam still on going

Mrs. LondonVienna,
We are sorry you have been disappointed by our customer service. Would you please send all of the information to: edreams.onrep.en@edreams.com we will look into your problem and will get back to you as soon as possible.
Thank you
eDreams
MarcelG
Mar 29, 2012

eDreams scam still on going

I used edreams at the beginning of year to book a flight from Barcelona to Madrid and I had not problem. Although I found it annoying to have to pay a fee for using the service, I discovered that the fare was cheaper if reserved through edreams than directly with the airline. I had no problem once I booked my flight. The price showed on the website was the same charged to my credit card. I found it very useful and with good discounts.
Githzel
Apr 13, 2012

A matter of luck

I think it’s all a matter of luck. I been using edreams for a while because the rates are reasonable and I haven’t had problems.
luapskie
Jun 18, 2012

credit card fraud

I booked a flight from Lisbon to Cali (Colombia) beginning January 2012, they declined my credit card twice, although there is enough credit on it, I received email from them, I had to do bank transfer, so I did. I wasn't able to see my credit card account slips until may because always traveling, my mom sends them to me and I see that edreams took 740,-Euro the first time they charged my card, this in addition to the bank transfer they asked me to do. Because it was more than 3 months ago my bank couldn't do anything for me, I wrote edreams several times claiming my money back, but they completely ignore my writings, although I send them prove of the 740,-Euro they charged my credit card with !!! The numbers they provide me with can't be called, not from Skype nor from my cell phone. I would appreciate any tip to get my money back, please avoid this company under all circumstances !!

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