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East Commerce Solutions

United States, Rhode Island

Consumer reviews about East Commerce Solutions

DanielScott2
Dec 11, 2011

Lies and Fees

I am forwarding this email to you so you can see what kind of customer service your company really provides. I want to take a moment and remind you of the several phone calls you made to me in order to come to my HOME and talk with me. During our conversations, I made if very clear I was paying 21.95 with intuit and I was not going to move if it was going to cost me more. You sat at my dining room table, looked me in the eye and told me that this was not going to cost more. You then made several other promises, such as next day funding, etc.. I signed my contract with you for 10.00 a month. That was our deal. You handed me a letter from the president of your company guaranteeing me 100% customer satisfaction or I could cancel. YOU SAT IN MY HOME AND MADE THESE PROMISES. Now, after six months of trying to cancel the service and some bullshit other fees totaling 59.00 I am paying 70.00 a month for a service I used to pay 21.95 for.

You know what you sold me and this ain’t it. I told you I do less than a 1000.00 dollars and you said “NO PROBLEM”. You and your company are did nothing more than bait and switch, I did not sign in my contract for any additional fees and according to my attorney, when your company did that, they invalidated any current contracts. I expect to have mine cancelled and my monies refunded.

EATON AYYNUS
Feb 7, 2012

Lies and Fees

I have to say if your looking for a good cheap service East commerce solutions is not bad, but do not try to cancel service just close the bank account or you will get charged months after it was suppose to end.Now if you ever worked for this company you will know already that they hire you for 90 days and unless you can produce massive leads on your own you will get fired.East commerce solutions is a very bad place to work .They will use you for what they can and get rid of you like your a # not a person.The owner seems very religious and says its great to be alive and we should not take one day of life for granted.What a bunch of poop.The leads given to get new business are garbage it says new business list even though the business have up for years, by the time you call these new businesses the owners have signed merchant accounts weeks ago.You have no shot of getting the results this company wants out of you, so unless you have no options DO NOT APPLY TO THIS COMPANY, AND DO NOT USE THIS COMPANY FOR ANY SERVICES THEY OFFER THEY WILL LIE TO YOU.

CliffLMT
Feb 21, 2012

Lies and Fees

I can only concur with the negative comments. 4 of us as independent contractors shared a terminal so that monies could go directly into our individual bank accounts. We dealt with 4 complete sets of charges and fees even though we all used the same terminal. That would have been fine if the fees remained steady, but they did not. When an ECS account rep was making cold calls in our building I had an opportunity to share that we were all thinking about jumping ship, she suggested that we each call and request a rate review to see if we were getting the best rates. (Notice she didn't offer to assist us and place the request for us - she had us do it.) They were able to reduce some of the percentages by a small bit, but were unable to address any of the myriad fees that drove the cost up. I canceled the service last November and also closed the bank account associated with the merchant account. I still received bills for the inactive account sent to both my office and my home in January. (Their customer service has taken care of that!) A co-worker who also canceled service in November just called me 15 minutes ago looking for their phone number because they just withdrew $75 from her account even though they previously confirmed that there would be no charges after last December. I won't even go into the lack of response from their sales team several years ago . . best left forgotten. Any other option would be at least as good as East Coast Solutions - particularly if you are a small business doing $2k or less monthly via credit card.

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