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Eagle Creek

United States, Texas, Tyler

Consumer reviews about Eagle Creek

TheCustomerIsAlwaysRight
Sep 6, 2017

Unprofessional

9/6/17 Diana, Shaq and Shereeka (not sure of spelling) at the Eagle Creek Ranch office Tyler, TX.

I have had several instances of unprofessional behavior with this new staff and the only one of the three of whom has shown any etiquette at all would be Shaq. Today I noticed an increase in my lot rent and when I called at 9:50am and left a message with Shereeka to have the manager call me back I did not receive a call back. I called back at 3:35pm when Shaq answered I explained to him I called to talk to Diana that morning and had never received a call back and he transferred me. I was sent to her voicemail so I called back and Shereeka answered. When I asked her if she had spoken with Diana she told me she was unsure of what the increase in my lot rent was for and that she really "don't have nothin to do with that" she then said she told Diana to call me but Diana was "really busy" and if I wanted to I could come in and talk to her. I then relayed to her the reason I was calling was because I did not have time to come in before they close. My office hours are the same as theirs. So she put the phone down to walk to "really busy" Diana's office to ask her what my increase was for, instead of warm transferring me so that I could talk to the manager myself, she put the phone on the desk. When she got back she said Diana pulled up the information and said there was an annual rate increase. When I asked why I wasn't informed she then again said "I don't have nothin to do with that but if you want to come in the office to talk to Diana you can".

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