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Dulux Centre

United Kingdom

Consumer reviews about Dulux Centre

Shirl
Nov 18, 2017

Unprofessionalism

Hi,

My name is Shirley from Coventry.I happen to visit Dulux Centre,Coventry (Holbrooks) this morning.I was served by John.
John happens to be a sales assistant.He didn't represent the company at all.As unprofessional as he was,he went to the extent of using the "F" word not once but twice on me.

I then reported the matter to his manager,Lou.She was no different.Not willing to accept her colleagues inappropriate behaviour towards a customer.Hence,no apology rendered to me after all that I received from John.

Just because I was not sure what type of paint to purchase,I seemed to be taking much time and this got John angry.
Well,the bottom line is why would a customer be disrespected to this level?
I am really not sure if John was trained for his job in the first place.

I would appreciate that the management re-train all staff and this must be done regularly as Customer service is paramount to every successful business.

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