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Dr. German Arzate/ Cancun Cosmetic Dentistry

Mexico

Consumer reviews about Dr. German Arzate/ Cancun Cosmetic Dentistry

Leslie Peppo
Sep 23, 2016

Unethical, poor quality of material, bad customer service

First time visiting office, immediately after surgery two implants fell out. Was told to give my bone a chance to heal and get stronger. When I got home, approximately two weeks later two more implants fell out making it extremely difficult to keep my teeth in. I got the snap on dentures with mini implants. A couple months go by and my top denture completely broke in half. I was devastated. And no Im not eating rocks. In fact that bull shit about being able to bite into an apple is exactly that. I finally was able to get back to Mexico hoping this would be the last time for awhile. In fact Dr. German just told me at my last visit 2 months ago that I wouldn't have to return for 2-3 yrs. Well, two days after I got home the second time with the second set of teeth and replacement implants that hurt like hell my teeth started breaking off one by one. Utterly shocked I contacted the office and they told me to mail my teeth back and they would repair them. Hesitant, I went to post office and they told me I needed an authorization sanitation form from Dr. German before I could mail. The office had no clue what I was talking about. They proceeded to tell me to mail my teeth to a complete stranger in Florida that was visiting their clinic and he would take care of them. I was stunned. Were they serious???? I have emailed Dr. German three times now with no response. In my opinion, from what I've witnessed, he only cares about patients who can give him the most referrals and/or make YouTube videos about him. One dentist here locally told me my teeth were very cheaply made. I need yet another set of dentures now. They are also beginning to sharpen around the edges so bad that it's cutting into my gums and making them bleed. I am not asking for a full refund. I simply want enough money back so I can get a PROPER set of teeth made. All of this has happened to me within one year.

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