Log inRegister
Add a Review

DiscoverMyMobility.com

United States, Texas, Houston

Consumer reviews about DiscoverMyMobility.com

llancon
Feb 13, 2018

CHEATED & LIED TO

Ordered a scooter from MyMobility.com online that I was told had a height adjustable seat and would be light enough for me to lift. They offered free shipping too, so I was very excited. What I received was a super heavy scooter that took me 2 days to get out of the box as I waited for a neighbor's assistance. The seat was not adjustable and my husband could not even get on the scooter because the fixed foot rests didn't allow for any clearance of his legs. I emailed eight times but never received a reply. I tried several phone calls too, and finally got through a week later to Heather. She was not only very rude but kept putting me on hold for long periods of time. Each time she returned, she was even more rude and seemed to enjoy interrupting me several times.

Per Heather, I paid $999 for the scooter, but if I needed to return it I would have to pay a restocking fee of $179.80 and pay the original shipping of $134.54 and for the return shipping (which would be much higher than the original shipping because they get a discount that individual customers do not) and even though I have no way to get the scoot to any shipping location, I would need to find a way to ship the scooter back to them. She never gave me any answers to my questions, and flat out lied to me about a manager being available to speak to me after I asked several times. I also asked her to email me all of the return charges but she just laughed.

NO WHERE on their website did it say if you order a scooter and it isn't what you need that you would have to pay the original shipping and return shipping and find a way to get it to a shipping facility, and the restocking fee. I understand the restocking fee, but the free shipping that was part of the original purchase has to be repaid??? Now I understand how this company makes money...it's not for their scooters...it's all the profit they make on restocking fees and so called shipping costs. WOW talk about cheating the American consumers and handicapped consumers at that!!!!! I guess I'm gong to be out about $700 and have no product for this online purchase? Why does our government, the BBB and our consumer affairs allow this kind of thing to happen? These scooters are advertised as aids for the disabled to have some freedom...but it looks like DiscoverMyMobility has simply found a way to cheat our disabled and senior citizens out of their money and no one is doing anything about it.

I will try to get this on TV through the local news, but I welcome any suggestions from other concerned citizens.

Add a Review about DiscoverMyMobility.com

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Skittles - Spicy skittles
    Your spicy skittles have no spice one of my friends even...
    KFC Malaysia - RUDE STAFF
    Assalamualaikum, saya ingin membuat aduan tentang staff di...
    Dr Pankaj Naram - Hope Pankaj Naram goes to hell
    I have researched this guy and he is the worst of the...
    JustFly.com - Cancellation policy a joke
    DO NOT use JETFLY. Their cancellation policy is a joke....
    reservations.com - DO NOT BOOK- ZERO CUSTOMER SERVICE!!!
    Booked a hotel room through reservations.com and within...
    Fast Global Migration - MISLEADING/ VIOLATORS
    Fast Global Migration located in Hilal Suite No: 121, 1st...
    Skittles - Trick or Treat ???
    Brought in Halloween treats for the office which included...
    club factory - Poor customer service
    I've returned My Order as per Poor quality of the...
    Narendera Dass - Worst company having bunch of unprofessional people
    We had taken platinum membership in Feb 2017 and availed...
    Hallmark channel - Christmas movies
    Would like to know what you have not shown the movie The...
    Healthcare Times Midland Publications - Beware of this review
    This review is a scam artist who runs advertisements to...
    Royal Elite at Sandos Resorts - dont doit
    like everyone else 3 hour meeting with alot off promess i...
    buybulkmeds.cn - THIEVES & SCAMMERS
    Thieves & scammers. You pay them in bitcoins - safe...
    Justfly - Look Elsewhere
    I booked a flight this evening from Seattle to London at...
    TVLAND NETWORK - Veterans Day
    Really........to honor Veterans Day you broadcast M*A*S*H...
    Cardingmafia, blackstuff Scam, WU transfer scam - Jhon Jarkovic
    Jhon Jarkovik and “his “ boss Thrita Barat are...
    Adam4adam.com - Unfair & Discriminatory
    This horrible company unfairly discriminates. They give...
    The Equicom Financial Stock Market - Quality of services
    first of all sorry friends for not bothering your...
    Jeffrey A. McMullin/Marlene F. Ramirez - Fraud
    Jeffrey A. McMullin and Marlene Fernandez Ramirez, husband...
    Multichoice DSTV - Repeats
    I understand that repeats are necessary but why don't...

    Recently Updated Reviews

    Skittles - Spicy skittles
    Your spicy skittles have no spice one of my friends even...
    KFC Malaysia - RUDE STAFF
    Assalamualaikum, saya ingin membuat aduan tentang staff di...
    Dr Pankaj Naram - Hope Pankaj Naram goes to hell
    I have researched this guy and he is the worst of the...
    JustFly.com - Cancellation policy a joke
    DO NOT use JETFLY. Their cancellation policy is a joke....
    reservations.com - DO NOT BOOK- ZERO CUSTOMER SERVICE!!!
    Booked a hotel room through reservations.com and within...
    Fast Global Migration - MISLEADING/ VIOLATORS
    Fast Global Migration located in Hilal Suite No: 121, 1st...
    Skittles - Trick or Treat ???
    Brought in Halloween treats for the office which included...
    club factory - Poor customer service
    I've returned My Order as per Poor quality of the...
    Narendera Dass - Worst company having bunch of unprofessional people
    We had taken platinum membership in Feb 2017 and availed...
    Hallmark channel - Christmas movies
    Would like to know what you have not shown the movie The...
    Healthcare Times Midland Publications - Beware of this review
    This review is a scam artist who runs advertisements to...
    Royal Elite at Sandos Resorts - dont doit
    like everyone else 3 hour meeting with alot off promess i...
    buybulkmeds.cn - THIEVES & SCAMMERS
    Thieves & scammers. You pay them in bitcoins - safe...
    Justfly - Look Elsewhere
    I booked a flight this evening from Seattle to London at...
    TVLAND NETWORK - Veterans Day
    Really........to honor Veterans Day you broadcast M*A*S*H...
    Cardingmafia, blackstuff Scam, WU transfer scam - Jhon Jarkovic
    Jhon Jarkovik and “his “ boss Thrita Barat are...
    Adam4adam.com - Unfair & Discriminatory
    This horrible company unfairly discriminates. They give...
    The Equicom Financial Stock Market - Quality of services
    first of all sorry friends for not bothering your...
    Jeffrey A. McMullin/Marlene F. Ramirez - Fraud
    Jeffrey A. McMullin and Marlene Fernandez Ramirez, husband...
    Multichoice DSTV - Repeats
    I understand that repeats are necessary but why don't...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username