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Direct Express Management

United States, Texas

Consumer reviews about Direct Express Management

Costarick
Jul 6, 2015

Direct Express Card Problems

Just who is overseeing Direct Express? I realize new programs have issues in implementation but for 3 years I have had my card flagged for possible fraud, so they say. I actually was told by an employee that the system had been hacked. Then they offer overnight delivery of a new card for higher than normal overnight fees to my Texas address. I live in Costa Rica. This week I have tried for the past six days to contact them by phone only to receive a recording that says "We are experiencing high call volume, could you please try later"...then they disconnect the call. My email is on file and yet they do not use email. Direct Express is a government program that was granted to Comerica Bank. I suggest contacting your congressmen in order to complain about this program and the manner in which it is being managed by Comerica Bank. There appears to be no way to contact Direct Express unless you are one of the "lucky customers" who get to speak to someone and then disconnected when they transfer you to fraud prevention.

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