Misleading

We joined them last year & pain around $6000 & everytime we go to the location to see what we can buy to use it, we get no help. Everyone is SUPER rude. before you join they will be SO SWEET till they swipe your card. Now Im about to do a remodel project & Im leaving msgs to flooring/kitchen departments no less than 5 calls so far so I can friggin use the membership somehow: NO ANSWER!