Digital Storm |
United States |
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Consumer reviews about Digital Storm |
kcore
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Dec 9, 2011
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Bad Sales Practices
Digital Storm is so full of it. I have yet to contact the BBB and actually have a valid confirmation of their (Digital S.) high quality service rewards. If the rewards are true I want to know what the BBB is thinking. Our start up graphic company has a budget of $21, 000. We have been looking at ordering 3 systems from them, plus laptops. The first time our staff called for inquiries was two weeks ago. After several attempts to even get a sales person on the phone, nobody ever called back. We finally got someone on the phone who then could not answer our technical questions about what system would be more efficient for our needs. Jerado told our staff that he would have someone who could better meet our needs call us back, (even though we were told that Jerado would be qualified). Two days later still no return call. We called back, after expressing our frustrations with Digital Storm, the person answering the phone pretended to know what they were talking about, they didnt. We then asked for shipping price quotes. Almost a week later, still no call, no email, and no quotes. Maybe Digital Storm thinks because they are one of the only ones offering systems like this they do not need any customer service. Our question for them is this : If you can not get on the phone to make a $20, 000 (3) system deal, how is our company going to get any technical support if problems arise ? Your systems might be top notch, but your customer service and sales is terrible. You might experience an increase of profits if you resolve this problem. Unti then anyone reading this please refer a company that will have Digital Storm product quality, but will actually be interested in the needs of their customers. Ty
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