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United States, Tennessee

Consumer reviews about DermaWand

Jan 16, 2013

Buyer Beware!!

Well, like everyone else looking for the fountain of 'youth' I purchased the Dermawand. I must add that I elected to buy it 'straight-out'...! I did not purchase anything "extra" like all the 100 offers included with the purchase! With that said, just 2 weeks after my purchase I noticed a $69 charge on my checking account. (I used a debit card) It was identified as a Wellness Program (with a phone number, thank God). AND on top of that, I ALSO received a $58 "monthly kit" which I also DID NOT ORDER. Furious, I immediately called the number just to hear the voice on the other end say "I ordered it" and rambled on about the program being a 24 hr helpline! (I doubt she liked MY response much). I demanded a full refund and it be placed back into my acct immediately and the lady said she would do so. In the meantime I received yet another "$69 charge" and again, I'm back on the phone demanding to know who the "Moron" was that took my initial order. (No luck there, lol) Well I finally spoke with a gentleman who was very delighted to help resolve the issues and totally understood my anger! He gave me RA#s and cancellation numbers for the Dermawand and the (2) monthly kits. The cancellation of the "wellness program" is an entirely different ballgame that isn't a general part of Dermawand....go figure! So needless to say, that is another complaint, another time!

As of now, it's only been about a week and I haven't saw the refund in my account yet and if I don't within 1 more, week be assured I WILL be calling Dermawand again, and not so patiently "nice" this time!

The Dermawand definitely did not do anything for me! I would never recommend this product to anyone!

And the Customer Service folks who take your initial order will do as they dang well please once they get your credit/debit card number! And you are stuck with a "Migraine" from all the red tape ...and you end up 'here' posting a complaint!

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