Log inRegister
Add a Review

Custom Built Personal Training

United States

Consumer reviews about Custom Built Personal Training

Samantha J.
Mar 2, 2012

Failure to provide services and failure to cancel contract per their guidelines


THESE GUYS ARE CROOKS! This is by far the worst customer service experience ive ever had! I was harassad by one of the representatives at the Concord CA location for about 2 weeks-including phone calls past business hours and countless voicemail messages-until i decided to give them a try after being told by the representative that i would be able to cancel it at ANYTIME.Only problem is that when i did try and cancel my membership i was told by a very rude customer service representative at theis 800 number that i would have to pay another months worth of training plus $250 cancellation fee.I tried to explain my situation to him and that i was moving to another country to no avail they guy would not let me talk and i ended up letting him know how unhappy with the service i was. I tried a different approach and went to the gym to try and talk to a representative in person and that was another horrible experience. The lady asked me for my full name in order to access my files and she kept on looking at the screen and laughing.I asked if there was a problem and she proceeded to read the notes the first representative had written on my files-calling me stupid and rude.I worked with customer service for over 10 years and never before in my life felt so disrespected in my entire life. I was also told in the beginning of the program that i would have a personalized nutrition plan and self guided workouts which i never did.I would NOT recommend this service to my worst enemy.Two thumbs down for Custom Built.

los moreno's
Apr 4, 2012

Failure to provide services and failure to cancel contract per their guidelines


As everyone above our expirence was the same. first they get you with a free session, then have you sign very quickey on the dotted line to take your money. We had our first session and a no show. second time she totaly forgot we were to meet in the am ( 5:30 ) called me at 5:30 pm to ask where i was. hum... then text me to let me know she was no longer going to train she got another job. well we got the shaft. Oh and now they want to collect $1, 400. Because i didn't fulfill my contract. I agree these guys should be out of business !!!

Add a Review about Custom Built Personal Training

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Reviews

    Roomster.com - Found a Nice Room!
    I found my new room on 2014-Sep-11 by using Roomster....
    Grand Canyon University - They only want money
    They only want your money and do not care about your...
    We Chat - Nice service fo social nework
    WeChat is a great name on Social Networking around the...
    Blackjack Nights - Visit our website
    Blackjack Nights have been running casino hire for over 10...
    Glyde - Wire transfer
    I have emailed this company numerous times about my wire...
    Shoppers Drug Mart - really poor attitude and customer service
    I have been with shoppers as a customer for awhile, I am...
    Cincinnati Bell Fioptics - Extortion
    AVOID THIS RIPOFF. I was sold on a switch to Fioptics from...
    Tidebuy - Thanks For the Honest Reviews
    Thank God I am a consumer that does her research before I...
    KEYLESS4U - Buyer be ware
    Unfortunately, I did not read the reviews on this scammer....
    Roomster.com - Very usefull website! I found a room of $510.00/month.
    I am very happy now. I just found a nice room that I...
    Skype - Skype: Connecting People!
    When I want to get in touch with my family and friends, I...
    Pornography Sites - Be Aware
    be aware from these sites its very shameless thing that we...
    Pornography Sites - Its very bad for young generation.
    Be aware from these sites its very shameless thing that we...
    evening dress - LOW PRICE WITH HIGH QUALITY
    I usually shop from Tbdress. When it comes to my...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username