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Custom Built Personal Training

United States

Consumer complaints and reviews about Custom Built Personal Training

Samantha J.
Mar 2, 2012

Failure to provide services and failure to cancel contract per their guidelines

THESE GUYS ARE CROOKS! This is by far the worst customer service experience ive ever had! I was harassad by one of the representatives at the Concord CA location for about 2 weeks-including phone calls past business hours and countless voicemail messages-until i decided to give them a try after being told by the representative that i would be able to cancel it at ANYTIME.Only problem is that when i did try and cancel my membership i was told by a very rude customer service representative at theis 800 number that i would have to pay another months worth of training plus $250 cancellation fee.I tried to explain my situation to him and that i was moving to another country to no avail they guy would not let me talk and i ended up letting him know how unhappy with the service i was. I tried a different approach and went to the gym to try and talk to a representative in person and that was another horrible experience. The lady asked me for my full name in order to access my files and she kept on looking at the screen and laughing.I asked if there was a problem and she proceeded to read the notes the first representative had written on my files-calling me stupid and rude.I worked with customer service for over 10 years and never before in my life felt so disrespected in my entire life. I was also told in the beginning of the program that i would have a personalized nutrition plan and self guided workouts which i never did.I would NOT recommend this service to my worst enemy.Two thumbs down for Custom Built.
los moreno's
Apr 4, 2012

Failure to provide services and failure to cancel contract per their guidelines

As everyone above our expirence was the same. first they get you with a free session, then have you sign very quickey on the dotted line to take your money. We had our first session and a no show. second time she totaly forgot we were to meet in the am ( 5:30 ) called me at 5:30 pm to ask where i was. hum... then text me to let me know she was no longer going to train she got another job. well we got the shaft. Oh and now they want to collect $1, 400. Because i didn't fulfill my contract. I agree these guys should be out of business !!!

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