Log inRegister
Add a Review

Custom Built Personal Training

United States

Consumer reviews about Custom Built Personal Training

Samantha J.
Mar 2, 2012

Failure to provide services and failure to cancel contract per their guidelines


THESE GUYS ARE CROOKS! This is by far the worst customer service experience ive ever had! I was harassad by one of the representatives at the Concord CA location for about 2 weeks-including phone calls past business hours and countless voicemail messages-until i decided to give them a try after being told by the representative that i would be able to cancel it at ANYTIME.Only problem is that when i did try and cancel my membership i was told by a very rude customer service representative at theis 800 number that i would have to pay another months worth of training plus $250 cancellation fee.I tried to explain my situation to him and that i was moving to another country to no avail they guy would not let me talk and i ended up letting him know how unhappy with the service i was. I tried a different approach and went to the gym to try and talk to a representative in person and that was another horrible experience. The lady asked me for my full name in order to access my files and she kept on looking at the screen and laughing.I asked if there was a problem and she proceeded to read the notes the first representative had written on my files-calling me stupid and rude.I worked with customer service for over 10 years and never before in my life felt so disrespected in my entire life. I was also told in the beginning of the program that i would have a personalized nutrition plan and self guided workouts which i never did.I would NOT recommend this service to my worst enemy.Two thumbs down for Custom Built.

los moreno's
Apr 4, 2012

Failure to provide services and failure to cancel contract per their guidelines


As everyone above our expirence was the same. first they get you with a free session, then have you sign very quickey on the dotted line to take your money. We had our first session and a no show. second time she totaly forgot we were to meet in the am ( 5:30 ) called me at 5:30 pm to ask where i was. hum... then text me to let me know she was no longer going to train she got another job. well we got the shaft. Oh and now they want to collect $1, 400. Because i didn't fulfill my contract. I agree these guys should be out of business !!!

Add a Review about Custom Built Personal Training

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Share this site with others

         
          

    Recently Updated Reviews

    Biddeford Blankets - Almost caused fire
    My daughter said she smelled fire turns out the hested...
    Samantha Foyen - Contact info for Samantha
    Home 5093643376 Cell 5094261676 Address 215 Glenwood hwy...
    DermaJunvenate - Fraud
    Don't order any free trials from this company unless...
    deb bollinger - DERMA BRIGHT
    Yes, I just been ripped off by Lavish skin and Derma...
    tickethitnman.com - Fraud
    They try to claim with my creditcard that I order service...
    Family Feud - Inappropriate questions/answers
    The once family show is no longer for family. The...
    Hallmark channel - witch
    We like the Hallmark romantic movies, but we don't...
    Hallmark channel - Witch
    We very much like the Hallmark romantic movies. But we do...
    ESPchat - Refund
    I want a refund of the $24. I am not pleased with this...
    cop@vsnl.net - Lost mobile phone
    I lost my phone on 04th march 2015 IMEI NO-...
    Ess ess-ca.com Enterprise Service Solutions - ESS SCAM
    They keep changing their name. Stop ripping off...
    - Nice finishing furniture
    The furniture provided by Alex Daisy has nice finishing...
    globe telecoms - i am getting nowhere
    I subscribed for a postpaid plan in globe ayala last...
    Adecco - Working with Adecco Is an eye opener
    I never really care about which agency I have to deal with...
    SAWA ( STC AL JAWAL ) - cannot use to call even have load
    Why I can't call other number,twice recharges load...
    Kabam/ Hunger games-rise of panem - Support/customer service is a joke!!
    I have been playing Hunger games-rise of panem since...
    bexart - customer service
    Appalling service by DRI Avast - particularly so called...
    FIT NATURALS - DERMA REJUVENATE & REJUVENEYE
    I AM ABSOLUTELY LIVID!!!! I AGREE WITH ALL THE COMMENTS...
    Ariana Studios - STAY AWAY FAR AWAY
    STAY AWAY . This is the worst company EVER. I got married...
    JSM Computers - MIsleading warranty, poor customer service
    JSM touts a 90 day warranty on their sales page at...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username