Cricket Wireless |
| United States, Texas |
|
|
Consumer reviews about Cricket Wireless |
|
bluemoonpixxie
|
Dec 15, 2011
|
My Cricket Wireless Service Terminated
I have been a cricket communications client for over two years.
months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved.
For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue. I spoke with Mr. Ojeda National Sales Operations Manager at Cricket Regional Customer Operations Manager at Cricket Communications on Friday 12/9/11 and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously he stated our phones were in actuality NOT having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.
I met with the Pete Ojeda that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say “it seems you expect a 3g service when you have a 1g”, I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. and he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites'
According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it. In his normal accusatory tone he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the Okay from all his superiors to cancel our service and send us a letter of termination.
Today 12 days before Christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of Leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning i made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancelation notice appears on the screen when you speak with customer service .
I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my android for $99.99 that same month which removed the data problem only. Up until November 2011 the texting had not been working properly on ANY of the three lines.
Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say “NO MORE” to such practices and telling BIG corporations to remember that we are the reason they are so big, customer service is a right not a privilege!
Free to contact: Pete Ojeda Regional Customer Operations Manager at Cricket at 760-755-4930 his cell [you will hear a sublime song but it is his cell] or Stephanie at 858-882-9082 office number both work for the corporate office
|
|
Chowderhed
|
Dec 15, 2011
|
My Cricket Wireless Service Terminated
Wth are you posting the lady's phone number on a public website for? WTF did she do to you?
|
|
Brandon Ceaser
|
Dec 15, 2011
|
My Cricket Wireless Service Terminated
Because I have the authority from the contract. Now be gone off this Profile.
|
|
Brandon Ceaser
|
Dec 15, 2011
|
My Cricket Wireless Service Terminated
You don't know If the number still with her to questions for me and be gone again.
|
|
whythelongfaces
|
Jan 10, 2012
|
Girl lied she dont know bout the phones
Maybe your husband should have read too instead of looking at her chest.
|
|
ragon
|
Jan 10, 2012
|
Girl lied she dont know bout the phones
And thinking of ways to try and get in her pants.
|
|
barbiez
|
Jan 19, 2012
|
Girl lied she dont know bout the phones
http://signon.org/sign/stop-cricket-communications?source=s.em.cp&r_by=1602070Stop
Are you tired of having a cell phone provider that does not care about the continuous issues you are encountering. Has dropped calls, error messages when attempting to use the web browser and text that simply don’t go through the norm? When calling customer service instead of receiving someone that can and will help you receive false information, incorrect data and annoyed employees that can/will not help you? Have you spent too much money on your device, your service and simply need it to work properly but can’t get anyone to help you?
Find us on our facebook page and add your friends!
http://www.facebook.com/pages/Demand-better-service-from-cricket-wireless/316063181765074?sk=info
|
|
afgrisel2011
|
Mar 9, 2012
|
Girl lied she dont know bout the phones
OK so I got service with cricket on 2/25/12. that has been the biggest mistake of my life. The phone that I originally purchased the ZTE Score didn't work properly not even in the beginning 24 hours. I called in they said to take to a corporate store and so I drove almost the 30 miles there. I was unable to get a hold of them at all at that location so I called their calling center, again. they then informed that location was closed on Sundays so I asked for the next closest one and was told then that I would have to take back to the dealer where I got it from, so i had my daughter calling for me while I was driving I got within 15 miles if that 75 mile one-way trip and I pulled over so I could leave a message that I was on my way there and that cricket customer service had me quite upset. Only for me to listen to the entire message saying that they were closed on Sundays contrary to what cricket had told me. By this time I have spoken to 4 people being tossed around and them not listening to what I am trying to get across to them. the last one of that 4 was supposedly a supervisor and yet he refused to assist me and would not transfer me to someone else until he had me so mad, frustrated that I had my daughter take the phone and I started cursing (I know not the right thing to do.) so then Michelle gets on the line and she actually tries to assist me. To no avail, I tried stressing to great lengths that I had a four drive the next day to travel and I would not go if I didn't have a phone to take for in case of emergency. Well I lost money that next day. So I call in again to cricket about hanging the same issues still with my phone. They tell me to go to the location that is 30 miles away again. So I try to call that store again and no answer still, So I decided to call cricket back again and that is when I was reassured that they were open . so I called that store location before I left and left a voice mail for them saying I was on my way and I was very dissatisfied. when I got to that location they were packed. had to sign in on a computer screen that did not work and so the wrong info got put there . they called my name and when I said who I was I got the brush off and still i waited until they called my name. I was being helped by a young lady and she asked me what I was wanting to do so I told her that either switch to a different phone or get a total refund of all my money that I had spent. the manager came over and was very rude and I became pissed to the point that I was crying he said that they would not assist me and I needed to return to the dealer where i got the phone and that the only thing they could reimburse me for was the money for the phone once service is activated there is no refund on it. I stated that I wanted a higher ups number and he reluctantly gave it to me. I decided then that I would call corporate and so I found where it is located in California and I called 411 to get the number. I was told a number that took me to the customer service. So I make the 150 mile round trip to where I purchased the phone got a different one and called 411 again this time I told the operator that if I wasn't given the right then their name would go down as well as not assisting me. I got a hold of corporate and was sent to the escalation department and she tried to assist me, I was doing fine until about about the 3/5/12 and then the phone was screwed up, started the cycle all over again being lied to as well as now if I try and call about my number I get a recording stating that no is there to assist me and to call back later but I use a different phone number it connects me right away, and the same if I try and use a different phone once my number is confirmed I get that message no matter when. so I called them again last night to change my plan to the more expensive after I had purchased a new phone again. and I was told that if I changed my number to where I am moving I will lose all of my downloads everything. and also that I can not keep my account here and have the number for local calls there. also that my daughter would no longer be able to be on my account because we would not be in the same area, she will be joining me in two months after she finishes the school year, I tried call corporate this morning while typing this up with my regular number guess what I got, yep that recording. So I used a different number and was transferred to where I had to leave a voice mail. I am going to put this on every place I can and call in a news station for assistance. So in total I have made 4-150 mile round trips, 2-60 mile round trips, lost 200.00 due to them not assisting me, spoken to about 15 different reps and customer service, tech support, corporate 3 people contacted and now I want to have some answers and some satisfaction because if I didn't live up to my part of the deal I would not have any service. and for the phones and services 375.00 and figure that gas is 3.50 a gallon with getting 17 miles to a gallon it is approx. 150.00 and 200.00 for the money I lost out on and that isn't including all the feelings and lack of sleep and what not but that total is 725.00 I have put into becoming a customer for them and for what? I truly hope that they don't treat anyone as they have and are still treating me.
|
|
Previous 1 Next |
|
|
