Country Vacation

United Arab Emirates
http://www.countryclubdubai.com/

Country Vacation Fraud

I would like to put a complaint against Country vacations International LLC, for giving me fake promises and not entertaining the request for my cancellation of membership.
On 02 May 2016, my wife got a call from Country club (Aparna) saying that my wife has been nominated for 6 nights & 7days free stay from country club anywhere in India based on the form filled by Mr. Abhilash at Airport in Sharjah on her behalf. For collection this free voucher you need to come along with your whole family at Country Club Hotel, Dubai, UAE.
Later on one Lavanya called me and informed that Mr. Abhilash has nominated you to collect this free voucher you need to come along with your whole family at Country Club Hotel, Dubai, UAE.
So we went there on for enquiring about the same and the collection of Voucher. After reaching there Mr. Rakesh Kollth staff of Country Club attended us & told us to attend the session to know about country club after which we will give you the free voucher. We sit with him to listen about country club.
In the discussion, Mr. Rakesh started talking about country club membership for 25 Years in very nominal prices & covey the following benefits for whole life membership.
1. You will be eligible to get 6 Nights & 7 days stay anywhere in India or outside India up to 25 years + 5 year for 4 days and 3 nights (one in each year).
2. This holiday you can split in 2 holidays also (2N & 3 days).
3. He told us there is fitness club in Sharjah where you can go for swimming, indoor games, gym and other activities for free of cost.
4. There will be AMC charges of 1200AED- which is applicable for Gym, Spa, and Swimming Pool etc. For which, I clearly asked him whether these facilities are available in Sharjah, and the answer was “yes”.
5. He also told us you can quit at any time by giving some nominal charges.
6. He told us that decision you need to make right now since this offer is valid for today only & it is due to completion of 25years of country club.
7 They also told for the kids facilities in the club they will arrange summer, winter and special camps for children in Sharjah, Rolla near where I am residing
8. They also told there will be activities for children such as drawing activities.
9. They also told us we will arrange birthday you and your children and marriage anniversary party free of cost.
10. If I am not satisfied, I can write a compliant letter to the office where I take the membership and can cancel the membership.

And many more benefits were explained to us. Then, he calls Mr. Majid (Line Manager) to explain about Membership Charges.
Mr. Majid offered 25yrs Membership in .30, 000/AED- & after offering discount of AED.5000/-.He also offer 1000 gift voucher of Malabar gold or LED TV. He offered the price of AED.31500/-. I told him. I don’t have sufficient credit limit in my credit card. Mr. told us, that you can pay AED 30,000 now for which again I said no since I need to pay credit card bill in one go in the coming month. Then Mr. Rakesh started to offer the EMI options, he told me that we have the EMI options on Visa & Master cards for 36 months. We will convert the amount in EMI’s instalments which will not attract any interest or file charges. He also told you have to pay 970 AED per month for 36 month. Again I ask him about service tax, interest or file charges for reconfirmation & again Mr. Rakesh told me that “No service tax, no. interest or file charges”.
We have already agreement with the NBAD Bank for monthly EMI and you have to pay 970 per starting from the month of June.
I clearly told him my bank will not agree to give EMI and I will revert back. They told no problem, they will arrange a new credit card and all the money paid upfront will be returned to my account within 7 days and then I need to pay the EMI 970 for which will only start from the month of June 2016. And all these will be arranged by them and I need not bother about anything.
Based on these discussion I given them my credit card for payment of from my NBAD Bank & Emirates NBD Bank Credit cards to covert it in 36 Months EMI. After payment they ask me and my wife to sign one paper but not provided me enough time to read the same & I was also getting late. So both me and my wife signed by going through some Terms & conditions. For confirmation call, they told me that you confirm over call that you have purchased the membership in 31500 AED & everything was explained to me clearly. In between the call they asked me to sign one paper for which they told it is for some coupon and vouchers.
Back home, I checked in the document package they have given me to verify the contract and other details, there was none. Instead I found some vouchers and booklets and some of their contact details. From the booklet I found there is no club in Sharjah. Then I came to know there is something fishy and I got cheated.
I try to call Mr. Rakesh sales representative Contact No: +971-561857343, and texted him to cancel my membership. He told me “No problem, tomorrow once I reach the office I will call.”
I try to call Mr. Rakesh sales representative, and texted him to cancel my membership. He told, he will call me the next day. On the morning on 03/05/2016, I send a mail to [email protected], [email protected] and [email protected], but there were no reply from them. I called the telephone numbers which were provided to me and the response was that they need to get the approval from the management.
Then I put a request on the country club website and electronic mail came to contact Mr. Saifullah (+971-564245956/ 046052740). I contacted him and he told he will check with management and respond to me by mail. As of now I have not received any mail communication from him either.
When I called Mr. Rakesh he told me he convinced his manager Mr. Majid Contact No: +971-509241568 and ask me to call him and when I called he also gives me the response that he will organize a meeting with their manager on 04/05/2016 and will confirm it by 04:30 p.m.
Now I completely understood that these guys have made me fool by offering those much benefits against their membership.
I started calling to customer care & putting mails to refund my payment due to their false commitment but they are not responding over mails or calls for refund.
So I am requesting you to help me to get my membership cancellation and payment refund. My Membership number is CVDXB79KL30L12954. Contact No: 0508813076.