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Country Club Dubai

United Arab Emirates

Consumer reviews about Country Club Dubai

z786bee
Aug 25, 2016

CHEATED BY COUNTRY CLUB

I am also cheated by country club since February 2016 , AED. 50000/- was swipe by my credit cards. They are giving me so many offers to buy land in Rajapur in Maharashtra and dodlapur and Flat. But I am not satisfied with their words. Any one can help me to get my halal hard earning money from this team. I am paying interest since March 2016 for this AED. 50000/-. I am in stress because i was lost this money through the cheated country club sales team. If we all will make complaint together, we will get hope our money. Please add me in your list to resolve this matter by filing a case against them. Awaiting your co-operation who know the legal steps.

Regards

Zehara
055-8357770

Jenit
Aug 26, 2016

Cheaters

Dear friends.. Myself Jenit from Abudhabi, UAE. Today (26.08.2016) morning I have received a call from one Ms. Preethy, stating the same thing that I have won 3 free gift vouchers.. She asked me to come and collect with my wife in Country Club center in Shining Tower. I went there alone, because my wife was ill. When I went there by spending 50 dhs for Taxi from my home, the receptionist lady told me it's for couples. I said my wife is not here. They then told me to bring some other couples with you. I ended up the chat with her in a rough way and left. I lost my taxi fare but I thank God for saving me from their further cheating. THOSE GUYS ARE CHEAT!!!!! Please aware.

Charlie007
Aug 28, 2016

COUNTRY CLUB CHEATERS

I have been cheated by Country Club Vacations by swiping my Credit Card for AED 26000.
Recently, I had filled up a form in Marhaba Mall, Ras Al Khor. After two days I got a call saying that I have won a Holiday package. When enquired, I got a reply
that the coupon which I have filled in the Mall have got the price. I was asked to collect the voucher from Country Club office in Al Qusais Near Al Mulla Plaza.
They fixed an appointment with me on Friday 08-Jul-2016. I was getting continuous calls from the Call centre to remember the appointnemnt. Initially, I was hesitated
to attend, but they insisted saying that the offer was only for today, I also said that I am not interested too, on which they asked to come and collect the voucher.
Finally, I went to the office in Al Qusais. In the reception I said that I have come here in regards to the call I have received from the Call Centre.
I was introduced to Mr.Saji Pillai and later to Ms.Zeyana. They started to have a brain storming session with us in which they collected the details they wanted.
They started to give various offers
1. Weekly two days session for my children for the activties like Swimming, Karate, Music, painting etc classes, in which they will arrange the pickup and drop.
It was said, that they will get in touch with the facility management in the nearby area who organise the classes and enroll my children for the same.
2. Holiday packages for 7 seven nights around the world or in Country Club locations.
3. Free lifetime Country Club Fitness memberhsip. [Which I told I wont be able to use it]
4. 40" TV
5. AED 900 worth of Gold Voucher, which can be redeemed across and Jewellery shop in UAE.
6. Event Tickets for the family from time to time.
7. Country Club will arrange to help to get visa and other logistics at the time of travelling.
8. Refund will be given for the entire amount.
-------NONE of the ABOVE is PROVIDED UNTLL NOW------

After explaining all this they said the whole package comes to you for a price of AED 36000. My wife said that we are not in a position for this liablility and we are not interested.
Then we was offered an EMI scheme of 60 months through another Credit Card which they will be providing for the purpose saying that they have tie up with various banks.
I was given choice from various banks Mashreq, Citibank, ENBD and NBAD
I said that I already have a vacation package, then I was introduced to Mr.Akther. Now it was his turn to convince us. For that, he said that he will reduce the amount to AED 26000.
and many promises as that they will do this and they will do that. For anything, we are there to help you and many more.
Still I was hesitant to enroll.
Again it ws said that the amount will be blocked from my Credit Card and they will provide me another Credit Card after converting the amount into installments of 0#.
Finally I was and gave the ADIB Credit Card.
1. But the next day when I checked my online Credit Card transactions, I was shocked to see the amount AED 26000 was withdrawn by Country Club Vacations.
2. I was really put in a shock, because I had few financial commitments running on the card, that If I use the card, I will have to pay interest on the transactions.
3. Being noticed that the amount has been withdrawn, the very next day I wrote a mail to Mr.Saji Pillai to cancell my membership and refund the amount.
4. At the same time, I logged into the Country Club site and raised a request to cancell the membership, in which I didnt receive any update.
5. Later, he called me and said he had said that the amount will be deducted from my Credit Card, I said that I have few financial commitments and please do the needful for the refund.
6. He said that he will arrange for the EMI scheme, of which unitill now no response from them. I ended up in paying interest of AED 1010 to my Credit Card for the last month.
7.

Since there was no reponse from them, I went to the Al Qusais office and met Mr.Akther, came to know that Mr.Saji Pillai has gone for vacation. Mr.Akther then told me to meet
Mr.Afzal in Karama office. Mr.Akther told that talk to him and let me know, in which he will help me. Mr.Akther got me an appointment with Mr.Afzal the next day at 5 PM.
The next day I went to meet Mr.Afzal in Karama office. I had a very bad experience with him and he behaved very rudely. He said that the amount will not be refunded. I said that
it as told by the Sales person Mr.Saji Pillai, Mr.Akther and Ms.Zeyana that the amount would be refunded, in which he called up the sales person Ms.Zeyana and confirmed that they had
told the amount would be refunded after six months. I was totally heartbroken and left the office.

After repeated mails, he said that Mr.Akther will arrange for the EMI scheme, but the tenure would be maximum 24 months, which is again is not the same as promised.
Untill now I am following up with him, in which nothing has not turned up yet. I am strugling hard to maintain my financial situation.
On the other hand, its going to be two months since I have spent AED 26000, and I have NOT GOT ANY KIND SERVICE FROM COUNTRY CLUB.

I have raised a complain with DED for the same.

Please help....
0561432767
charlie_anton76@hotmail.com

Qasar
Sep 3, 2016

Country Club Cheaters

Dear Friends,
Beware of Country Club Vacations they are cheaters and taking our hard
earned money just in a single swipe .....
This is for kind notice to every victim of Countryclub vacations...if
you want your money back kindly contact
"DED" DEPARTMENT OF ECONOMIC DEPARTMENT, DUBAI
Main Office - Business Village
Deira - Near Clock Tower
+971 4 4455555
+971 4 4455554
info@dubaided.gov.ae
07:30 AM - 02:30 PM
www.consumerrights.ae
www.dubaided.gov.ae

Country Club
Sep 3, 2016

Dear Members

Dear Members
Dear All,

Take notice that your comments/complaints on any social media network / forum including this website should not contain words/ statements that have the ability to defame the company. For. e.g words like Fraud, Cheaters etc are considered as defamatory in nature. We have reviewed all your comments/ complaints here and found that some of the comments/complaints are defamatory in nature and has caused great harm/loss to the reputation and image of Country Club. Defamation is a criminal offence and you can be subjected to both criminal and civil prosecution for damages. Therefore, we hereby give you notice to remove all such comments from this website immediately and refrain from committing such acts in the future.

Also, in case, you genuinely wish to get your complaints resolved we request you to call us on our customer care no. 971 43170 712 /715 / 723/ 718/ 714 /777 and we shall be happy to serve you and assure you of our best services.


From,

The Customer Care Team
Country Club Group

Country Club
Sep 4, 2016

@QASAR

Dear Members,

This is to inform you all that the person who has identified himself as Qasar appears to be our terminated employee and is misguiding our members by way of posting such comments on reviewstalk.com. Therefore, we request all members to ignore such comments and call our customer care no +971 43170 712 /715 / 723 / 718 / 714 / 777.for any assistance from us.


From,

The Customer Care Team
Country Club Group

dhivya.dayanand
Sep 4, 2016

cheaters

Dear All,

I had the same experience as most of you had. I was unaware of country club and how i got cheated of 16,000 AED . I purchased this membership sine 2 years and till today have not used this membership on booking my holidays.

I really want to sell i off for half price as what they are doing is horrible. 16000 DOWN THE DRAIN....Their customer service is crap and they are only looting money in the wrong way. Somebody please help on how i can get my money back.

Regards
dhivya

Qasar
Sep 5, 2016

Qasar

HA HA HA HA HA HA HA

Terminated employee of Country club....wow what a joke......No way.
I work for myself only....never worked for any shameless people's company
The company who target to innocent people's hard earned money and shatter their better future,s dreams
and play with their emotions.
Dear Public beware such kind of companies, use your mind think a lot before giving them your money.
Its Haraam.....when you destroy other persons faith/trust and took his money with false promises.
its a very well organised Scam and very soon they will reach to there END.

Qasar
Sep 5, 2016

Dear Public

This is a latest information would like to share with all of you

Department of economic Development Dubai has BLOCKED Country Club's UAE Business licence due to lot of Complaints

Arjundoney
Sep 6, 2016

False promises, rude behaviour

Same story as most have posted.. But we were expecting something of this sort and hence didn't sign up for it, and asked them for the free lulu vouchers we had "won".
On phone before going there: they committed 300 aed lulu voucher, along with other "free" vouchers.
After reaching there: they committed "surprise amount" voucher between 50 to 300.
After we decided not to sign up for their plan: they said it would be 50 aed voucher!

Finally when we went to collect this 50 aed voucher, they told they ran out of vouchers!!

What surprised us most was how all their attitudes changed suddenly, and 2 of their so called "managers" were extremely rude and at some point even made physical threats, despite seeing my 8-months pregnant wife with me!

Hope to see them shut down sooner or later, and let every employee of country club know "what goes around comes around!".

We are strongly standing beside people who have fallen for this.

ps4ever2003
Sep 9, 2016

Country culb is back in abu dhabi

Today i was called up by them... I knew about this before... I didnt want to spend time in presentation... I asked them to show the registration certificate.. They said they cant show it to me... I fought with them and walked out... Please becareful....

Honest user12345
Sep 10, 2016

be careful

There are so many negative reviews.... pls be careful before giving your money...

Trekker
Sep 11, 2016

New member

I just joined Country Club Abudhabi on 10th Sep by paying 25500 AED. Considering that its a renowned institution and it was happening in UAE, so minimal chances of things going wrong, I joined their club without doing background verification. Today morning when I started pondering through all online reviews, got very apprehensive and realized it was a hasty decision. Went back again to clarify with them and see if I can cancel my membership or get things assured at the least.

As part of the scheme, I was promised

1. 40 inch Samsung LED tv
2. 1600 AED worth gold gift voucher or equivalent cash
3. 400 AED worth food voucher
4. 1500 worth spa treatment

I got all the above, except the 1600 gold voucher. They have committed that I shall get it after I receive the permanent card which is expected in a week's time.

They have given me a login using which I can check my country club account, see my eligible holidays for the next 30 years, list of properties etc. So far so good. After detailed discussion with Customer care I see some assurances and positive outcome. Am already eligible for starting my holiday bookings. Since am not in a situation due to work, yet to avail the facility. Am writing this, just incase any new member who has joined the club is also panicking the way I had based on all online reviews. Am still not sure on what is true, where this will lead to. Is everyone being conned or is it due to misinterpretation of their product. Why not much of positive reviews. Its all a question mark. But still hopeful that this will be a good investment if I have a clear understanding of all cost factors, conditions under which the scheme works.

Shall keep the forum posted on further updates.

we are
Sep 14, 2016

@trekker

Hi trekker and

To all bloggers of this site.

The above BLOG is written by COUNTRY CLUB TEAM. These people are well trained for targeting people to get hold on money either from your cards or cash.

BEWARE above comment is also a MAKEUP STORY.

THINK!!! They can easily trick within 90min. Why can't they trick you again with above comment.

loveIndia
Sep 25, 2016

Victim

People who are in doubt wether they cheaters or good service. just try saying i am not interested in your product. they will show their real face and abuse you. i lost my money and asked for refund but till now no responds or i am not able to reach the proper customer care each time they give new number to contact and that person will give another number... this continues till now... when we said we want to cancel they shouted at my wife also... i will wait for their response else i will complain to the authority.

Very bad experience.. i wonder how this co. operating in UAE

Sam10
Sep 29, 2016

voucher number !

I got a free voucher from Countryclub in Dubai for freestay in hotels. I didnt pay anything to them. They just gave me a paper which has my Id card number written on it as well as my voucher and all the details. But when i'm entering my voucher Number on the site, it says it has been expired or used. Tell me what should i do or who should i contact?

Akhy
Oct 3, 2016

Akhy

Dear Friends,

I got a call from CC in October 2016, and they have been told me that i got a free voucher for 7 days holiday and i have to attend a 1 hour class to get the voucher i attend the class and after that, in the discussion they said that there is vacation scheme and they started to explain it as per the below.

Holiday packages for 7 seven nights around the world or in Country Club locations? (every year).
Free lifetime Country Club Fitness membership. [Which I told I wont be able to use it]
40" SAMSUNG SMART TV
Event Tickets for the family.
Country Club will arrange to help to get visa and other logistics at the time of travelling.
If you are unsatisfied with the service , you can cancel the scheme any time.
Refund will be given for the entire amount after the completion of 6 months.

Nothing of the above done in the last 2-3 weeks! They have given me a voucher worth 1000 DHS and told me that you can enjoy work DHS 1000 stay in anywhere in UAE. When i contacted them to use the same, there is no responds at all.

After explaining all this they said the whole package comes to you for a price of AED 36000. i said that i cant afford this much amount. Then they came with a Scheme for 12000 & 21000 and also they offered an EMI scheme of 3/4 years through another Credit Card which they will be providing and they have tie up with another banks like Mashreq, Citibank ...

DHS 21000 swiped from my FGB card and they said that they will provide another card and you can convert the 21000 to 3 years without any interest rate.

I thought that they will charge the amount at the time of getting my new card. But i am shocked , when i saw the amount is shown in the statement..

then i called their customer care and verified those information's provided by their representatives. I am shocked when the agent said me that there is no refund policy on the scheme over the phone.

Then i called the agent RAUF, Jyothish & FAROOQ and they have told me to come and meet in the OFFICE.
So i fixed an appointment with Ms, Nazia at their office in al qusais and on the next FRIDAY. then she called the representative he is fully denied all the promises which he given to me. I am shocked and i dont what to do now.


We haven't used it. Even the Credit Card is not yet given by them for the monthly payment.
Please help me on this! now its almost 3 weeks over!

Shraddha Bhandari-Mehta
Oct 9, 2016

There maybe a chance torecover our money

https://www.quora.com/How-do-I-get-my-money-back-from-country-club-vacations/answer/Yash-Choudhary-18?srid=4YNq&share=393e3a2c

This is a link i found on qoogle. It says there is a trnsaction dispute form we can file with our credit card companies and we just may be able to recover our money. If all of us who were duped by country club file this form with our banks, country clubs fraud will be exposed and we just mite be able to recover our money. Please people follow the link above. It may help is to recover our money

S Kumar
Oct 17, 2016

New member

Dear All,

Good to see someone seems to happy with Country Club facilities. ( So far so good !!! ).
Best of luck to you and your family.

But unfortunately , so many others have bigger issues feeling dejected and cheated by this company.
Let me list out some of activities which does not convey any kind of confidence in this company.

1. Invitation for a sales/presentation on the name of winning some vouchers/coupon. Insisting to attend their presentation for avail the coupon or voucher , that too with family only. ( My dear I win than I own that right , why attend their presentation ??? )

2. Hard selling - During the presentation they force / compel you to buy the membership with all kind of pressure tactics. They are least bothered about your requirements and it is little interest to them weather you need / require the membership or not.

3. The membership cost is very much varied and different for different people even if the membership type is same. ( 16k to 35k )

4. Any good company with ethics and fair play will never FORCE their customer to buy any kind of product / service for which the customer is not sure or convinced.

5. When the T & C clearly mention that you can cancel the membership within 7 days ( cool of period ) with FULL refund and the customer does the same. Why they are not cancelling & refunding the money ???

6. Customer Care Department is very lovely , pleasing and helpful till you are paying the money ( forget about signing the contract , confirming agreed freebees by mail etc. ). Once your credit card is swiped or money paid ...the matter ENDS there and than.

It is good that the CC company reading / monitoring these posts .. let him respond to this ( especially the point 5 !!! )

Country Club
Oct 17, 2016

@ S Kumar

@ S Kumar

Dear Sir,

We have viewed your complaints online and our feedback and complaints officers will aim to resolve your concerns as quickly as possible. Kindly contact the Customer care Department at 043170712/710 or send us a mail at response@countryclubmail.com with the details of your membership to better understand your case.

Customer Care Department
Country Club

vino005
Oct 23, 2016

@ Customer Care Department

Well, I have never written so far, but your comment has made me to write.

I have forwarded my entire case. Let me see how fast your team respond.

I have handles such services before, so all my communication are recorded (BLACK AND WHITE).

I have received email from your team, and my request to cancel the membership was on a printed letter and I have taken signature of your abu dhabi sales team manager.

I signed up for membership on end of June (During Ramadan), so far they have been pushing me around on a promised refund which was communicated by email.

- Vinoth

bobby1
Nov 7, 2016

country club abudhabi

I was trapped by cc Abudhabi , but I approached DED Abudhabi and they solved my problem and I got the money back
call 800555 for help

Subra
Nov 7, 2016

Country Club Issue

Dear Bobby 1

I am also a victim of Country Club Abu Dhabi to the tune of AED 33, 500/=

Can you also let us know the time period it took for you to get your problem solved by DED Abu Dhabi please?

Subra
Nov 7, 2016

Only excuses...that is Country Club

I have been following up with Country Club Abu Dhabi for a refund cheque which they had promised when I took the membership. Now, it is nearing 3 months..Whenever I follow up, they keep telling some or the other excuses and borrowing more and more time. As many others commented here, the manager has started talking very rudely saying " do whatever you want, we don't care and we can't do anything" and so on. I have decided to seek DED Abu Dhabi help to teach these guys a lesson. Please join me if anyone else also have the same issue.

Country Club
Nov 8, 2016

Customer Service details

Dear All,

The above person has put a complaint online without revealing his identity with a main intention of defaming and creating confusion among our members. For any customer service related issues kindly contact our customer care department in Abu Dhabi please find the details below.

Address: Plot# C9,
1st floor,Shining Towers،
Sector W9,
Khalydia - Abu Dhabi
Phone:02 699 8555/510
gopal@countryclubdubai.com
ccdabudhabi@countryclubmail.com

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