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COMWAVE

Canada, Ontario

Consumer reviews about COMWAVE

GSealy
Oct 17, 2017

COMWAVE

Canada, Ontario
www.comwave.net

Communication

New account, sold as free installation and set up 30 day no obligation. Later found out 3 year contract! Tried to stop but was told to opt out had to change to monthly contract and pay $50 for set up and installation. I did hoping service would be acceptable. Was told they would take care of canceling former provider and I was not to call them. Later thought unusual not to hear from other provider, called to confirm cancelation. They were unaware and I was being billed. Reached out to Comwave (took 2 days after being left on hold for Hour twice and giving up. Finally got through after 45 min only to be told they needed a supervisor. 45 Min later gave up again. Finally through again next day after 45 min warning not to transfer anyway finally got supervisor to cancel service. Primarily for poor communications.
Summary $50 plus 1 month service down the drain. Be warned even if it goes smooth hope you never need to speak with someone.

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