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COMWAVE

Canada, Ontario

Consumer reviews about COMWAVE

rojovil
Jan 3, 2014

COMWAVE-LONG DISTANCE CHARGES

This COMWAVE company is charging me extra minutes I did not use everytime I call CUBA...Ex I call 12 Min and they charge 15 minutes, I call 24 minutes and they charge me 30 min. Besides the rate they advertise 89 cent the minute , but they charge you 1.19 minute...I had to call twice to complain about.... I will CANCEL right now... and RETURN to my ROGERS...or TRY another ONE...but this company is giving me areally HARD TIME , just beginning... THEY say they can not avoid the EXTRA TIME on my long distance calls to CUBA....it is not their fault, but my carrier in CUBA.. in 5 years I never had that problem with ROGER and they bill me expensive rate 1.20 fro the exact time i used....
THis is my BAD Experience with THEM...

sarahayden2
Mar 20, 2017

Scammers

If you are thinking of getting anything from this company DON'T!!!! I had a 3 year contract with them for home phone. I found the service was reliable and the phone line was clear. I went to cancel after 3 years(I kept every invoice). They told me the 3 year contract was for 42 months since I was given 6 months for free when I signed up. When I first signed up, the sales person made it seem that the 6 months were part of the 36 month contract. So they hit me with a 119+tax cancellation fee. I don't agree with it, but I kind of can understand where they are coming from, so I agreed to pay it. My new provider Fongo went to port my number and Comwave is holding my old phone number for ransom. They tell me I have to pay them $56 to release it to the new provider. So I did not give them permission to do it or to bill me, and they went ahead and billed my credit card anyways. I called the Comwave customer service line, and after being on hold forever I finally got an off shore agent who said it is expensive for them to port my number. They did not port it Fongo did. It was like talking to a wall. I was planning on using Comwave for my internet in the future, as I was happy with my phone line service. Now I will not do any business with them at all. Please do what I didn't do before signing with them. Read complaints from others, and search reviews. If they weren't scammers they would do better, because I was really happy with their service.

sarahayden2
Mar 24, 2017

fixed

After complaining Comwave contacted me. Leslie from Canadian customer care was awesome. She fixed up any issue I had. Finally they have a department that specializes in true customer service. If you had any concern with the bad reviews Comwave has got in the past they must be listening. Any issue contact social@comwave.net They are great. I will use Comwave again in the future. They have a great service and now support for any issues. Help has finally arrived.

CrapWave Client
Jul 27, 2017

Con-wave

In 2011, I closed my account with Comwave. I was not happy with the service. I paid my outstanding balance and returned the equipment via Canada post as instructed. In 2017, I received a call from MetCredit that I had an outstanding balance of $300. I explained the situation and was told to contact Comwave. When I spoke to Comwave I was told that I did not return there modem 7 years prior. I explained that I sent the equipment back as instructed. I was put on hold and them told that they could not see my account information because the account was closed and the information was sent to the collection Agency. I called MetCredit again and explained was told to me by Comwave. I was told that the account details were sent to me via mail over 10 days ago. I informed them that I have not received the information via mail. I asked who was sending the information and was told Comwave. I explained again that Comwave did not have the info since my account was closed. I believe that Comwave is scamming previous clients stating equipment has not been returned. Since you can only return equipment via courier you cannot confirm if each item is received as you would with in-person delivery. For example Rogers scans each item in front of you and provides you with a form stating what was returned. Consumers beware of Comwave. The small saving is not worth the headache and threats to your credit rating.

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