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COMWAVE

Canada, Ontario

Consumer reviews about COMWAVE

rojovil
Jan 3, 2014

COMWAVE-LONG DISTANCE CHARGES

This COMWAVE company is charging me extra minutes I did not use everytime I call CUBA...Ex I call 12 Min and they charge 15 minutes, I call 24 minutes and they charge me 30 min. Besides the rate they advertise 89 cent the minute , but they charge you 1.19 minute...I had to call twice to complain about.... I will CANCEL right now... and RETURN to my ROGERS...or TRY another ONE...but this company is giving me areally HARD TIME , just beginning... THEY say they can not avoid the EXTRA TIME on my long distance calls to CUBA....it is not their fault, but my carrier in CUBA.. in 5 years I never had that problem with ROGER and they bill me expensive rate 1.20 fro the exact time i used....
THis is my BAD Experience with THEM...

sarahayden2
Mar 20, 2017

Scammers

If you are thinking of getting anything from this company DON'T!!!! I had a 3 year contract with them for home phone. I found the service was reliable and the phone line was clear. I went to cancel after 3 years(I kept every invoice). They told me the 3 year contract was for 42 months since I was given 6 months for free when I signed up. When I first signed up, the sales person made it seem that the 6 months were part of the 36 month contract. So they hit me with a 119+tax cancellation fee. I don't agree with it, but I kind of can understand where they are coming from, so I agreed to pay it. My new provider Fongo went to port my number and Comwave is holding my old phone number for ransom. They tell me I have to pay them $56 to release it to the new provider. So I did not give them permission to do it or to bill me, and they went ahead and billed my credit card anyways. I called the Comwave customer service line, and after being on hold forever I finally got an off shore agent who said it is expensive for them to port my number. They did not port it Fongo did. It was like talking to a wall. I was planning on using Comwave for my internet in the future, as I was happy with my phone line service. Now I will not do any business with them at all. Please do what I didn't do before signing with them. Read complaints from others, and search reviews. If they weren't scammers they would do better, because I was really happy with their service.

sarahayden2
Mar 24, 2017

fixed

After complaining Comwave contacted me. Leslie from Canadian customer care was awesome. She fixed up any issue I had. Finally they have a department that specializes in true customer service. If you had any concern with the bad reviews Comwave has got in the past they must be listening. Any issue contact social@comwave.net They are great. I will use Comwave again in the future. They have a great service and now support for any issues. Help has finally arrived.

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