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COMWAVE

Canada

Consumer reviews about COMWAVE

tania
Feb 12, 2012

Early cancellation Fee Charger


I had long distance to Cuba and I cancel that account because i was not using it any longer.I did not sign any contract with comwave but after i did cancel the account they send me a caharger of $ 45.20 Early Cancellation Fee .After several phone calls that I made to comwave,no one knows where that charger cames from.I was told they will open a investigation and will call me on 24 hours that never happens,yesterday I call one more time and I was told that they send me some coupons by email and I never use but they told me on the phone it was a little contract for one year.First, not body told me nothing about that .I did not sign any contract for those funny coupons, but I never use,maybe was sent to my by a value customer from 2008.the true is they want to charge me $45.20 for something that I did not sing,dint use and I did not ask for those cuppons.

paulDeu
Jun 2, 2012

unethical dealings


I would be able to absolutely just 'copy and paste' the previous review here on this web site.
I also had a very bad experience with Comwave and my advice to everyone is avoid them completely. They employ people that are willing to lie and play with words just to get some of your money to their own bank account. They really advertise a free 6 months free trial, as stated in previous review, the first 3 you are able to cancel service without questions, they say. Guess what? They charged me over $ 70 and there is nothing I can do about it.
Mine phone connection was not that bad, bigger problem was that their system was not compatible with my alarm system so I would have to buy out of my alarm contract and get another company. That would though cost me dearly. I was also not able to get phone signal to the other rooms in my house, maybe their signal is somehow weaker than of my previous provider's and wiring in my house did not comply with it. Anyhow, after 24 hours I canceled and got back to my old company.
My 24 hours with them cost me two times shipment charges of modem to me and then back and another 60 bucks in 'fees'. When I argued with their representative and two supervisors that everything should be free for three months. Did not I, after all, specifically asked at least five time about about any extra charges before I sign up and repeatedly I was assured that there are none. Now these people in different department are saying: 'Yes you asked about EXTRA CHARGES but these are FEES. All conversations are on their records but really it is for nothing good to me.
Can you believe it? What a jerks? Stay away from them completely, you never know what kind of trick they are going to pull on you.
Paul Deutsch

mad99ee
Oct 29, 2012

Comwave Fraudulent Charges


I had their long distance service for about a year, they have raised the per minute charges for the countries i generally call, when I call to cancel my account they have charged my extra $50 plus tax early cancellation fee, which was never disclosed at the time of sign up and cancellation, I called and got no response from 3 different asociates and rude managers. Will recommend every one to keep away from them.

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Oct 29, 2012

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akhanan
Dec 3, 2012

Long Distance


I have COMWAVE as my long distance provider called PIC ( Primary Interexchange Carrier ). My phone line is with Bell. Some of my phone calls are charged on Bell bill, most of them on Comwave. I do not have a Long Distance Discount Plan with Bell because they are not my L D Provider, so their charges to Kenya for example are 95 cents a min. I called the same number twice in November, once it was charged by Bell and next time by Comwave. They are blaming one another and asking me to shuttle between them to resolve the problem. I am making a complaint to CRTC . Best to complain to authorities and also share experinces on forum like this. I have been waiting to speak to a Supervisor at Comwave for 118 minutes now ! They are going to waste more money dealing with me than by giving me a credit - both sides. Look at this proof of calls to UK:

Bell Bill : 1 minute
Sun Nov 04 Un Kingdom 44 ***7692375 15:29 1.0 min 8MZ 1.05 0.97 Rate 8¢M charge 0.08

Comwave 9 minutes

2012-11-25 UNITED KINGDOM 44-***-7692375 9 min Rate 1.9¢M charge 0.16

Imelda Dizon
Dec 16, 2012

failure delivery of unit, 3 persons using the same number of homephone given to me.


I did apply to COMAVE for my homephone because of their low rate ads. My first attempt was not good so I even told them that I wanna cancel it. Few days after, I received a call from one of their customer service who did her best to convinced me, lots of blah,blahs... in short I was convinced with all the paayments. She told me that in 10 days, I will receive the unit. I waited, as what she said... by maiL. More than 10 days now I received nothing from them, not totice from the post office that I have a package, nothing in my mailbox. With my patience, i am still giving them few days but when I checked my email, I received all the voicemail messages thru comwave, People calling my number (the home phone number) looking for somebody that was not me. I was shocked becaused how come more than two persons owned the number which is supposed to be my personal number.I did not even received yet the unit, not even activated and now, there are already people using it. I tried to call these numbers who called my home phone number, lucky that one of them answered me because mostly voice messages of people who are even using different language that I don't even understand. The person who answered me back told me that she called my number because she's looking for somebody she knows and she gave that number to her as her contact number.. I saved all these voicemail messages so that I have all the proofs if in case there is a SCAM . I am a good person who is not taking advantage to others, hopefully Comwave can be trusted too.

rojovil
Jan 3, 2014

COMWAVE


This COMWAVE company is charging me extra minutes I did not use everytime I call CUBA...Ex I call 12 Min and they charge 15 minutes, I call 24 minutes and they charge me 30 min. Besides the rate they advertise 89 cent the minute , but they charge you 1.19 minute...I had to call twice to complain about.... I will CANCEL right now... and RETURN to my ROGERS...or TRY another ONE...but this company is giving me areally HARD TIME , just beginning... THEY say they can not avoid the EXTRA TIME on my long distance calls to CUBA....it is not their fault, but my carrier in CUBA.. in 5 years I never had that problem with ROGER and they bill me expensive rate 1.20 fro the exact time i used....
THis is my BAD Experience with THEM...

Robert D
May 14, 2014

Comwave Warning


Comwave business practices Shady??? Illegal??? Bait&Switch??? They are Questionable to say the least!!!

I would recommend any person just look at how many complaints on the internet they have. If you read the complaints they all have some very common points. Once they have your credit card number they will charge for unauthorized items , try and cancel your service they just keep charging charging charging..... Besides the complaints about billing you will find when searching Comwave you will find complaints about service for slow bandwidth to poor reception in calls... Then comes the complaints about customer service or the lack of it might be a better term.

There is talk of a class action law suit going to be filed against Comwave in the near future so for the many who have lost money to this company there could be hope after all.

Be SMART look on line before thinking of joining the hundreds who get lured by phone service $4.95 or N/C long distance

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