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Compressionsale.com

United States

Consumer complaints and reviews about Compressionsale.com

tobyhannah
Feb 16, 2012

I recommend not ever ordering from this website

Very poor customer service- return policy is the worst for an online store. tried calling to make an exchange and was put on hold so long i finally hung up, when I got around to calling again my 30 days to exchange was up and they would not consider an exchange- not a return- an exchange! Don't order from places that charge a restocking fee- there are plenty of sites that don't.
xcargrl
Mar 16, 2012

I recommend not ever ordering from this website

This company is a complete scam that preys on the disabled and elderly!! I returned a product within the time with the authorization number and they're telling me they never received it! I have a postal inspector tracing it. In the meantime, their one-and-only customer support person, Kassi, is calling me a crazy liar. She said I probably still have the socks!
abbafan
Oct 2, 2012

CompressionSale.com

STAY AWAY!!! Rude and indifferent customer service. No product shipping information - am told it was shipped but no tracking number provided. Next phone call I made was told the product is on back order. HORRIBLE return polity. Cancellations not allowed. See http://www.bbb.org/chicago/business-reviews/hosiery-retail/compressionsalecom-in-vernon-hills-il-88480549
Fwhite
Apr 25, 2013

Lack of service, waste of time

A few weeks after ordering from this company and not receiving my order, I tried to track the track the order with the number they emailed me. It was a bogus number. I called and after a 15 minute wait on hold, spoke with someone who gave me a completely different tracking number, like I was suppose to know this somehow, and told to contact UPS myself. According to the online service my order arrived days ago. I waited another day and contacted the company again explaining that my surgeon had recommended this company and a procedure I need done is on hold waiting for these stockings to arrive. I received a one line comment back with the tracking number. I wrote back asking for someone with the ability to resolve their shipping issues to please contact me. I have not heard back from them. I wish I had seen the above reviews before wasting my time and energy with this company.
john jacobs
Aug 3, 2013

returns

CompressionSale.com . NEVER BUY from them . I was told returns are easy ..No refund for a unopened package ? This is a rip off . no savings here. Only credit?with a 25% return fee .NEVER NEVER BUY FROM THEM..I am a retired person who was taken advantage of
jjones7791
Jan 14, 2014

Horrible Customer Service

AVOID COMPRESSIONSALE.COM LIKE THE PLAGUE! Any positive review you read about this company is bought and paid for by them. Anyone who has actually dealt with them would never say anything positive. These guys are liars and crooks, and judging from other reviews, I'm lucky I even got any product in return.
If you purchase and try on a product, they will only accept it back for store credit, no big deal, as this is their policy that I knew beforehand, however when you send in a return, they WILL NOT process it until they feel like it. You will literally be waiting for a month or more to get the products you paid for. Then after they sit on your return for a month or better, they will ignore your emails, tell you something has shipped when in fact it has not, and then to top it all off, they don't send the correct color. After replying back to them regarding the latest screw up, they now simply ignore my emails.
If you want to purchase from a quality company that VALUES your business, go with a site like BrightlifeDirect.com. They will accept any returns, will expedite any order to you whether it's new or an exchange, and just have generally all around good customer service. They sell the same products and you will never wait more than a week to get them, usually less.
jjones7791
Jan 16, 2014

Owner made it right

Ended up being contacted by the owner and he made the situation right. Sending me the product that I originally requested and let go of the nasty CS rep I dealt with. Due to this I would consider ordering from them again.
noiseacct
Feb 14, 2014

AVOID Compressionsale.com

Avoid this company, they will steal your hard earned money, they will not ship your products that you ordered. You cannot get a refund even if you never receive the order. They will let you exchange, but I cannot exchange for something I never got. I needed the products within a short order of time, and 6 weeks after I placed the order I get an e-mail that says they shipped. It is now 2 months after I ordered, still have not received, I no longer need the products, nor is there anything else I would ever won't from the company. If they cannot ship in a timely manner, cannot refund when there is a problem.
The company has very poor customer support, when I received a call yesterday that says they got the product back and the package says it was delivered somewhere other than me, they wanted to know why I returned it. I stated I could not return something I never received, I no longer needed the product and wanted a refund. They then hung up on me.
I filed a complaint with BBB, Paypal and still cannot get my money back, even for a product I have not received.
Al Armstrong
Feb 19, 2014

Lack of communication!

Thanks for contacting us. An operator will be with you shortly...


[Emily] Hello, thank you for your visit to our site, my name is Emily, how may I assist you?
[Visitor] Hello Emily!
[Visitor] I placed an order on 2/17 for next day air delivery. It is now 4PM and no package. My order # is 230478. Can you provide me a tracking number??
[Melissa] what is your order number
[Visitor] 230478
[Albert Armstrong] Hello?
[Melissa] checking
[Melissa] the item went on backorder if you would like I can get something similar out at no additional charge
[Albert Armstrong] Backorder???? Why didn't your sales person tell me that??? I paid for next day shipping to have them today!!!
[Albert Armstrong] today!
[Melissa] The sales person was informed as the manufacturer did not notify us I can get something out for Tomorrow
[Albert Armstrong] Please have customer service call me at 518-946-2262
[Melissa] would you like me to get something out for you
[Albert Armstrong] She leaves tonight on a flight. Tomorrow is to late. Please see to it that my credit card is not charged. If the sales person was notified, why wasn't I?
[Melissa] woulld you like me to cancel the order
[Albert Armstrong] Answer my question as to why I wasn't notified please!
[Melissa] did you check your email
[Melissa] one was sent
[Albert Armstrong] To where. The last email I received on the 17th stated it was processed!
[Melissa] to the email that was on the order
[Albert Armstrong] I run a very successful business. No sale is to small in my book. I call customer service and I am told to leave a voice mail. Please cancel the order. I assure you we will not be doing business with you again. I would like confirmation of the cancellation. Have a good day!
[Melissa] customer service is option 2
[Melissa] you should not be prompted to voice mail
[Albert Armstrong] Well, I got one and I just checked my e-mail again. I am calling customer service for you!
[Melissa] I only do chats
[Melissa] we have other people who can also help via phone
[Albert Armstrong] Now I am on hold. I called the number to let you know what I get...
[Melissa] you are next
[Albert Armstrong] talking to her now..
[Melissa] ok good

I spoke with a sales rep. They will cancel my order and refund my money. Wasn't sure she could because I paid via PayPal. What???Pretty sad first experience!

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