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Cincinnati Bell Fioptics

United States

Consumer complaints and reviews about Cincinnati Bell Fioptics

Dec 19, 2011

Selling a service and not providing it

Hi Boltices,
My name is Katie and I work for Cincinnati Bell. I'm sorry to hear about your experience and we're happy to help switch your email addresses. Please email your account # to cincinnati.bell@fuse.net


Cincinnati Bell
Feb 27, 2012

Selling a service and not providing it

I was making the switch to Fioptics on Sat. Feb. 26th, the technician came out at noon to do the install, So started my problems. He was at the pole on the road for an hour, then came in the house to install the internet, cable and phone. after spending four hours in my house on sat eve. he said he was done, no information on how things worked, IE, remote control, Email, and channel setup. He was actually on his way out the door, and my wife said our phone was not working. He came back in, brought his tools back out, tested the phone line, said "Uh, it was working an hour ago" I said well it's not now! after another HOUR, he said I need to go down the street and check the main distribution box. He came back 15 min. later, said they would have a different crew repair it Monday morning. Well, this monday morning has come and gone, they say now it will be tommorrow. And my TV, the package I signed up for, $110mo. Well, I'm missing 11 channels I am supposed to have, after calling INDIA, they had me on the phone for 35min. just figuring out who, and where I was!!! This is final !!! I'm sticking with INSIGHT!!! Anyone reading this, DO NOT GO TO CINCINNATI BELL. IT IS A RIP-OFF BIG TIME...
Jan 22, 2013

Cincinnati Bell

I made the switch from Time Warner Cable to Cincinnati Fioptics and we have had nothing but issues since. I have called many times, technicians have been to the house and I am not happy with any of the services. You cannot record 2 shows (which we were told we could record 3 and watch one) and watch a show that was previously recorded. Why have the system if you can record and watch shows. Last night we thought we recorded The Following, tonight after work, I thought I was going to enjoy watching this new show, half way thru it asked me if I was to Delete or Not Delete,don't know why it did that but then it wen into part of Castle which came on at 10:00. I don't know what happened to the rest of The Following. I called customer service which is very difficult since they are not in the US and wanted to set up an appointment to have the service and equipment removed so I could have Time Warner back but after trying to get through to the cust. service person what i wanted she told me it would be $89 for them to remove the equipment. Please, Please someone tell me how to get rid of this service. I am so disappointed and frustrated. I just want someone to take care of this. The service is really bad. I wish I had seen the posting above before. Can some one let me know how to get out of this mess without being on the phone again for 40 minutes.
May 2, 2013

Cincinnati bell fiberoptics

OMG! I got rid of Time Warner thinking I would be saving some money with getting Cincinnati Bell fiber optics package. Well my service is out at least once a week! I have had MANY technicians to the house for hours at a time replacing routers, modems and boxes and it always goes out again! We have missed so many of our favorite programs that I have quit counting the times it has happened. But Cincinnati Bell demands that the bill be paid on time! Don't think calling customer service will help either. Their call center is in the Phillipeans and just try to get someone who understands what quality service is! It's impossible. I have regretted this decision so please learn from my mistake and don't get Cincinnati Bell!
Nov 7, 2013

cincinnati fioptics

We recently (approx. week and a half) switched from time warner to fioptics. I work a lot of hours and my family members tape my shows for me. I have been unable to watch them in my room. It plays like a bad dvd. It works everywhere else in the house. I called yesterday and was told I would receive a call back within two to four hours. I stayed up and waited five hours and did not receive a call back. I called again and they connected me to a supervisor named Alvin. He was very rude and told me that maybe I should switch back to time warner. I even went out and bought a brand new four hundred dollar tv thinking it might be that. This man screamed at me and told me we have to wait almost two weeks for a service call. Is this the way you treat people? Very disappointed and heart broken. No tv for two weeks with a brand new service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dec 31, 2013

fioptics is a scam

CB Fioptics is nothing but a financial scam. When they called me with the sales pitch of how much money i would save and broke it down it was at least $75.00 cheaper than Time warner cable. I was so impressed. After they installed it all the troubles began. First was the box itself would not work. When you call you get another country telling you to get new batteries for the remote. First guy comes and puts a sticker on the box to make it so the remote works. Next day still doesn't work correctly. Next guy comes and says first guy put sticker on wrong. Week later no internet which means no TV. One full week I lived without these things. Next guy comes to say it was a faulty router. Now the kicker the bill comes and its $5.00 more than I paid for Time warner WITHOUT any of the premium channels. I called and finally got an american supervisor who was incredibly rude, but still knocked the price back down to what was originally promised. Did let me knwo that September 2014 that price will go back up. I can assue you I will not be with Fioptics in Sept. 2014. I highly suggest you don't sign up either. ITs a pure scam and it sucks on top of it all. Constantly having to reboot etc... Its not faster either as they advertise. I hate it and have huge regrets for switching companies.
Avid tv Guy
Mar 23, 2014

Fipotics Bill

I just received Fioptics about 2 weeks ago and I got my first bill and was stunned! $398.00 for a first month bill. And I have basic service . The first problem I had was after the guy installed everything and he said everything was fine. When he left when I got a phone call the TV would freeze. So I called them up and they had a guy to come over that evening I guess after he did his last route. Another problem I have is the system pauses often. I mean if you are watching a program and someone is talking and you will miss some of what they say. But I'm still shocked on the price of the first bill. Now I see why my co-worker was saying his phone was going to be cut off that weekend. Luckily his income tax check came and he was able to keep it on. I mean if you go to Cincinnati Bell and buy a phone they divide the bill over 3 months. They way they are doing it , I bet they have a lot of disconnects!! A bright side is I like being able to start a program in one room and finish watching where I left off in another room. Whole home dvr service. And it doesn't always record like it says it is either. When I wanted to record a program in the living room I saw that it wasn't a record notation on it. But when I pressed record it said it was already scheduled. So after 35 minutes I was in the bedroom and I saw that it wasn't recording. So I pressed record and now I've missed 35 minutes of content.

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