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CenturyLink

United States

Consumer reviews about CenturyLink

Employeed at least
Dec 9, 2011

ethics


Joeys response is an automated response and it means nothing, it is just a script that centurylink paid some advertising asshole to come up with. The reason nobody in the company can help you is driven straight from the board of directors down to the call center level, and we are told to get you on and off of our line as quick as possible, no small talk, just get em on and off, and by the way we expect you to provide wxceptional customer service in 6 seconds. Right that really makes since, you fucking idiots. I sincerely apoligise to any customer who has to call us for anything from paying your bill, and next month its all jacked up because we were told to add a bunch of shit to your account, remember its what they require from us as our job function, or be fired in 3 months. As soon as the company starts losing customers in big numbers because of this kind of very dishonest business practice and bait and switch operation they will change it and try to convince you as a customer, and hopefully me as a employee, that they really do care, with green dollar signs in theyre eyes, Fuck you Centurylink in your neck!!!

Employeed at least
Dec 9, 2011

ethics


You think it sucks to be a customer? You should try working for these snake motherfuckers.

Employeed at least
Dec 12, 2011

ethics


This is the owner of this email account and someone has hacked into my computer and left this blog without my permission and I cannot find a way to remove this previous post from this website. Please beware of email hacking and I will be changing all of my passwords asap. Sorry for this mixup and please remove this post.

Employeed at least
Dec 13, 2011

ethics


The complaints board staff is checking into this for me,

Squibs
Dec 16, 2011

ethics


^ No they're not.

jiggylvsknicks1
Feb 23, 2012

Poor customer service/ $99 early term fee for service that never worked


CenturyLink does not care about their customers, or customer satisfaction! I have had terrible service since Qwest went to CenturyLink, and when I tried to cancel I was told we are in a contract for 36 months, not because we signed anything but because it was stated on our bill, and since I paid the bill, that was me agreeing to it! Are you kidding me? Now that I want to cancel they are saying that they will charge me a termination fee of $1500.00!!! I have never been treated so poorly by a company. I deal with hundreds of residents a day as an apartment manager, I bet CenturyLink won't be on my move in sheet information, nor will I ever recommend CenturyLink to one of my residents! Terrible experience, terrible company, terrible policies, terrible customer service, everything about CenturyLink-TERRIABLE!

jose
Feb 24, 2012

This is the worst telephone & Internet provider!!


Buyer beware of the CenturyLink internet & telephone company! This is the worst telephone & Internet provider!!
I paid extra money to Century Link for an unpublished an unlisted phone number but they sold the information to scam artists and telemarketer and I still receiving unauthorised calls and doing their business like this. Also they charged me about $65 instead of $20 for the High Speed Internet which actually wasn’t 12mps as promised.
This is a total scam! This company just charge you for everything and never provide their services. I saw many similar complaints and it is very sad that they fool people like this. So STAY AWAY from them, otherwise same thing will happen to you.

Scott77
Mar 20, 2012

Definition of poor customer service


I totaly agree with you.This company straight out lies to your face .When i asked them how much the bill would be for the month it was double what they quoted me?. We also wanted to add the tv service so they sent dish network to are house.. I ended up getting a bill from dishnetwork and century link for the same tv service;. So i asked them and i couldnt believe what i heard:. They told me they dont use dish network so i asked them how did they show up to my house and install the motem they centurylink sent me in the mail/. They didnt know what to say". Each service person you get has a different lie to tell you'. I cant believe this company can get away with this..

scooterg
Apr 2, 2012

Worst Customer Service


I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company.

Centurylink does not have a dedicated customer care department it’s a sales department.

Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when

top sales associates slam accounts with products and services. If you weren’t top in sales you

are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People

would get fired on a weekly basis and the training classes which we called our replacements were

constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To

give a couple examples for the state of Florida during the full year of 2011 when a customer

went on vacation mode they didn’t get the discount unless the customer called in every month for

it and when they came back from vacation the system would charge them a $53.00 connection fee.

Another example when a customer calls in to add a call feature the system auto charge the

account a $53.00 connection fee as if it is new service. Centurylink was aware of these over

billing problems and never fixed them. I would give thousands of dollars a month in credits

because of the dishonest over billing. These are just a couple examples of many! You know you

work for a bad company if you won’t even subscribe to their service. I started to look for a

better job when I received my first write-up for falling short meeting quota I had 89.10% and I

need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they

are paying for me to look for another job via unemployment. Two weeks after being fired

Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte

Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad

for the supervisors! You should stay away from this company at all cost!

scooterg
Apr 2, 2012

Customer Service


I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company.

Centurylink does not have a dedicated customer care department it’s a sales department.

Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when

top sales associates slam accounts with products and services. If you weren’t top in sales you

are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People

would get fired on a weekly basis and the training classes which we called our replacements were

constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To

give a couple examples for the state of Florida during the full year of 2011 when a customer

went on vacation mode they didn’t get the discount unless the customer called in every month for

it and when they came back from vacation the system would charge them a $53.00 connection fee.

Another example when a customer calls in to add a call feature the system auto charge the

account a $53.00 connection fee as if it is new service. Centurylink was aware of these over

billing problems and never fixed them. I would give thousands of dollars a month in credits

because of the dishonest over billing. These are just a couple examples of many! You know you

work for a bad company if you won’t even subscribe to their service. I started to look for a

better job when I received my first write-up for falling short meeting quota I had 89.10% and I

need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they

are paying for me to look for another job via unemployment. Two weeks after being fired

Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte

Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad

for the supervisors! You should stay away from this company at all cost!

lway
Apr 22, 2012

very bad provider


This company is a scam! Thy don't have dedicate customers department and they don't ensure solution for customers problems. Sometimes it seems that they don't care about what they are doing at all. Be careful before dealing with them!

ap_torrez
Jun 24, 2012

CenturyLink/qwest communications


I called CenturyLink to have my telephone service moved to another location.. I wanted the basic service plan w/caller ID, Long Distance & Linebacker I am on a budget & on the Telephone Assistance Program they provide.. Once again, like several times before I was haggled..
I just recieved my phone bill, & put on the Home Phone Plus Bundled package w/all the added freatures i did not want or ask for.
Being a longtime customer of qwest/CenturyLink,... I am no longer interested in dealing w/these losers, I donot understand how these companies can continue to take advantage of programs ment to help the less fortunate! I will soon take my business elsewere! Dealing w/these pple is like dealing w/a cardshark at a hotel casino, nuthing makes sense! once they start talking, nothing else matters they put you on ignore!

charlie add
Jul 26, 2012

over billing


I was their customer for a while and for the last two months this company send me wrong bills! I tried to contact them to solve this problem but their customer service is helpless and useless.
I will never recommend this company to anyone!

littlebabydeer
Sep 6, 2012

They do not keep their promises


Recently I found out about this company - CenturyLink, and their payment per month was $30.00. That was perfect for me and I signed up. I made sure that I would be able to keep paying this price even after 6 months when they were suppose to increase rates, but the previous customers would be able to pay the same price. So 6 months have passed, and they have increased the bill. I called them to ask “why?” and they replied that they never stated, that I would be able to keep paying $30.00 forever.
That is one dishonest company! I suggest everyone to stay away from them!

berk67
Sep 27, 2012

LIARS! FRAUDS!


This company fooled us and took over our own company! They promised to help us with our business, but they were actually aiming to get it for themselves!

derek44
Dec 3, 2012

Did the scam thing


They have offered me to sign up for five years paying just $60.00, and that I would be able to quit whenever. I paid with my credit card, and now each month I get a bill with extra charges. I have to close my account to make them stop stealing from me.

anica
Dec 6, 2012

liars!


I submitted to their services time ago and it was a mistake. They offered me high quality connection and high speed internet but actually I got everything opposite - low speed internet services with troubleshoots. I asked them to fix these problems but in one month they did nothing so I decided to cancel their services and they tried to overcharged me for that! What a scam! Beware and stay away from these liars!

Skate
Apr 1, 2013

waste of money


I purchased a new samsung phone from them and I just wasted my money. I was charged about $350 but my order never arrived. I contact their support service but they never provided me any help and advice. they just said that my item was dispatched and I have to wait. I was waiting about two months but I received nothing from them!

Centrol
Apr 30, 2014

Centurylink


The rudest customer service ever. I've had to call almost every month for a year about incorrect billing. Finally called and told them to cancel the service. Spoke with someone named Michael in "escalated department" who was extremely rude and sounded like he was laughing when he told me he is going to charge me a $200 early termination of contract fee. I told him I never signed a contract and he told me that by accepting the services I am in a contract. This is a new one! I refused to pay it and he said he will look up my credit card information and debit the account. I told him it is illegal to debit an account when you do not have authorization, he didn't care he said he will do it. Unbelievable!

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