Log inRegister
Add a Review

Century Link

United States, Arizona

Consumer reviews about Century Link

scooterg
Apr 2, 2012

Scam

I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company. Centurylink does not have a dedicated customer care department it’s a sales department. Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when top sales associates slam accounts with products and services. If you weren’t top in sales you are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People would get fired on a weekly basis and the training classes which we called our replacements were constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To give a couple examples for the state of Florida during the full year of 2011 when a customer went on vacation mode they didn’t get the discount unless the customer called in every month for it and when they came back from vacation the system would charge them a $53.00 connection fee. Another example when a customer calls in to add a call feature the system auto charge the account a $53.00 connection fee as if it is new service. Centurylink was aware of these over billing problems and never fixed them. I would give thousands of dollars a month in credits because of the dishonest over billing. These are just a couple examples of many! You know you work for a bad company if you won’t even subscribe to their service. I started to look for a better job when I received my first write-up for falling short meeting quota I had 89.10% and I need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they are paying for me to look for another job via unemployment. Two weeks after being fired Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad for the supervisors! You should stay away from this company at all cost!

Debbie Mercer
Apr 4, 2012

Scam

I was charged 150.00 for 1 month's internet.I wrote them that I thought this was outragious!!! Did no good.They lied to me and told me my internet would be 60.00, what can you do? They already sent my bill to a collection agency.I have to pay it so they don't ruin my credit!!! I hope they get sued for their crooked business practices!

Add a Review about Century Link

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Reagan.com - Resolution by Reagan Support Team
    58658 I had an issue with the font size changing on my...
    Quickbooks support - Quickbooks support 1-877-268-9299
    Dial 1-877-268-9299 for instant help related to all your...
    Smart Tuition - unethical billing practices
    I apologize for any frustration you are having. Please...
    Country Club Dubai - Cheaters
    Dear friends.. Myself Jenit from Abudhabi, UAE. Today...
    transfer - transfer policy
    Want to ask..has a anyone called mary clark at the halifax...
    doubleu casino - Full Investigation
    Full Investigation for Double u Casion
    Saudi telecom (STC) - Broadband disconnected after non payment. Then paid, when...
    Dear sir, My broadband disconnected yeaterday, for non...
    TVLAND NETWORK - New Shows
    I am seeing a LOT of complaints about the lack of class...
    QLINK WIRELESS - flip phone ok.. but now replaced w/ smartphone & not...
    not sure if just not charged or what.. loved my flip phone...
    TVLAND NETWORK - TVLand
    The new commercial for Younger repeatedly uses the...
    Younger AF - Younger AF
    The new commercial for the show Younger, repeated uses the...
    NuWave Induction Cooktop - NuWave Induction Cooktop
    I purchased three NuWave units .. a Flex through Amazon...
    JustFly.com - Do NOT use JustFLy
    This company is a scam and has the worst customer service...
    Bounty Paper Towels - Mae Jewell
    Yes, got the big pack at Walmart and those are the select...
    MASTEC - Employee Compliment
    Just a short note to compliment your technician Mr. Victor...
    Walmart family mobile plan - Charged for 2lines when 1was canceled
    I recentently called them last month to turn off one if...
    Country Club Dubai - CHEATED BY COUNTRY CLUB
    I am also cheated by country club since February 2016 ,...
    Norton - renewal of services
    Even after I cancelled the service due to the higher price...
    Country Club Dubai - Country Club fails to keep up to promises by Sales team
    This comes as a surprise for me when I find myself trapped...
    Kevin - Impastor
    Could you please take Impastor off the air. It is an...

    Share this site with others

         
          

    Recently Updated Reviews

    Reagan.com - Resolution by Reagan Support Team
    58658 I had an issue with the font size changing on my...
    Quickbooks support - Quickbooks support 1-877-268-9299
    Dial 1-877-268-9299 for instant help related to all your...
    Smart Tuition - unethical billing practices
    I apologize for any frustration you are having. Please...
    Country Club Dubai - Cheaters
    Dear friends.. Myself Jenit from Abudhabi, UAE. Today...
    transfer - transfer policy
    Want to ask..has a anyone called mary clark at the halifax...
    doubleu casino - Full Investigation
    Full Investigation for Double u Casion
    Saudi telecom (STC) - Broadband disconnected after non payment. Then paid, when...
    Dear sir, My broadband disconnected yeaterday, for non...
    TVLAND NETWORK - New Shows
    I am seeing a LOT of complaints about the lack of class...
    QLINK WIRELESS - flip phone ok.. but now replaced w/ smartphone & not...
    not sure if just not charged or what.. loved my flip phone...
    TVLAND NETWORK - TVLand
    The new commercial for Younger repeatedly uses the...
    Younger AF - Younger AF
    The new commercial for the show Younger, repeated uses the...
    NuWave Induction Cooktop - NuWave Induction Cooktop
    I purchased three NuWave units .. a Flex through Amazon...
    JustFly.com - Do NOT use JustFLy
    This company is a scam and has the worst customer service...
    Bounty Paper Towels - Mae Jewell
    Yes, got the big pack at Walmart and those are the select...
    MASTEC - Employee Compliment
    Just a short note to compliment your technician Mr. Victor...
    Walmart family mobile plan - Charged for 2lines when 1was canceled
    I recentently called them last month to turn off one if...
    Country Club Dubai - CHEATED BY COUNTRY CLUB
    I am also cheated by country club since February 2016 ,...
    Norton - renewal of services
    Even after I cancelled the service due to the higher price...
    Country Club Dubai - Country Club fails to keep up to promises by Sales team
    This comes as a surprise for me when I find myself trapped...
    Kevin - Impastor
    Could you please take Impastor off the air. It is an...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username