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Cellular Outfitters

United States

Consumer reviews about Cellular Outfitters

vlansky
Mar 31, 2015

The company to avoid

I made an order from them, 6 days later received not my order, reported it to their representative, was assured that the right order will be shipped next day, didn't happen, didn't get a reply to my e-mails, chatting with a representative wasn't much help and 12 days later contacted a manager and asked for a refund.As somebody mentioned before, the shipping charge showed up after clicking "Pay"

virginian317
Feb 9, 2016

Crooks

Beware!!! You won't see a shipping charge until you have paid for your purchase. By then it's a done deal. It would be inconsequential if shipping fees were reasonable, but they are not. A fee of $5.99 is charged for the first item purchased, then each subsequent item is $1.99. My order of $7.67 had a shipping charge of $11.63. When I received the small unpadded envelope package containing my items it was clear that mailing could have been at most a third of what was charged. I could have saved considerably by purchasing my items from another seller. A check reveals that I would have paid somewhat more for my items on eBay, but shipping for most would have been free resulting in worthwhile savings. I blame myself for not having checked shipping rates before placing my order, but I regard the cart-to-purchase procedure used by Cellular Wireless as unethical. One other thing, if you purchase cell phone accessories, check your cart to ensure that a screen saver has not been added, else you'll end up paying an additional $3.98; $1.99 for the screen saver and $1.99 for shipping.

koalablue
May 11, 2016

Beware!!! Do not order from the biggest scam

They say no shipping cost in their add. When you order you see nothing about shipping & handling. When you place your order, after you have given your payment method. Then you see S&H is as much as the item purchased. You can't contact by phone only by email that they don't make any effort to resolve anything. I didn't even have my Order number until they notify me it has shipped. Oh did I say I have been trying to cancel my order 2 minutes after I placed it. They don't respond.
Beware!!!

Jadedmama58
Jul 28, 2016

Trash

I never even made it through the checkout process. Things kept mysteriously going into my cart and quantities kept going up. On top of that the 35% advertised in the email was on one item, the cheapest, not the entire order as advertised. I came here to read the reviews and I'm glad I didn't go ahead and check out. Bunch of scammers!

Mahetabel
Aug 22, 2016

Cellular Outfitters

United States
Cellularourfitters.com

Outrageous shipping/handling charges!!

Although prices appear to be inexpensive, shipping and handling charges are ridiculous! Order total was$17.54 and shipping/handling charges was $21.91. Order was 1 cellphone care, 3 ear buds, and 1 charging cord, and 1 "free" pen/ touchscreen stylus -a very light order. Will not order from Cellular Outfitters again.

tpedersen
Oct 23, 2016

Pay attention to these reviews. I didn't and found it even worse!

Shipping charges hidden until last minute, and way out of line with size, weight and shipping time. Ordered wallet and screen protectors. Received screen protectors and note saying wallet backordered. Should have been told it was not in stock when ordering. No indication of when I will receive it. Screen protector for Samsung J3 had cut outs in the wrong places. Meanwhile barraged with all kinds of marketing emails. Total disappointment. STAY AWAY!

jessicamaddox
Dec 21, 2016

Scam

Scam- charge more for shipping then the product.
Also horrible customer service, ordered 2 products, first one that came was wrong and I didn't even get the second order after a month.. contacted customer support, sent 4 emails and never got a response.... terrible
Do not give them your money

snoopduck15
Jan 3, 2017

Should Have Read the Reviews FIrst

I recently purchased several items and, honestly, it has not worked out so well. I bought two silicone cases, one for me, one for my girlfriend. (Order ID: **********)They are a little lose and won't stay on. They work, but not well.
Then I bought a wallet-type cover (Order ID: ********** ) for my girlfriend and it apparently had some sort of adhesive to hold the phone. The cover made the phone difficult to use and she tried to remove it. The adhesive was so good that she had to rip it off, destroying the cover in the process. That's not the bad part. The adhesive basically melded itself into the actual back cover of the phone and proved to be virtually impossible to clean off, even using products specifically designed to remove adhesive. In the meantime, before knowing about this issue, I ordered the Eiffel Tower-themed cover (Order ID unknown) that had been out of stock earlier. It arrived the other day and the gripper section is way too big for the LG Premier, so we cannot use it. So I'm batting 1000. The only think we can use is the stylus/pen that was "free" with the un-expected and high shipping charges. I have over 15.00 in unexpected and non-refundable shipping charges and nothing to show for it. I'm waiting to hear back from them, but, based on everything I've read, I'm not holding my breath.
Read the reviews FIRST!!. There is another Review site that gives them much higher ratings. Makes me wonder if they are posting their own fake 5-star reviews........

Stemar
Jan 18, 2017

Did Not Ship

Ordered a phone case on December 29th. The item was listed in stock. As of January 18th the item has not been received. Contacted Cellular Outfitters on January 12th. They said they would reship the item with priority mail. Really? I will not buy or recommend them again. Cam get same items on eBay without the expensive shipping costs that Cellular charges.

Msw01961@gmail.com
Feb 26, 2017

This Company Sucks!!!!

Wish I had read the reviews first about Cellular Outfitters re S&H. Sure enough, no mention of shipping charges until you press the order button and it's too late!! What business does that?? I have never seen that from any other company and I place many online orders. They offered me 40% off my order which was $15.94 and then charged my $15.98 for S&H to ship 4 phone cases and a pair of ear buds.
Since it is Sunday I will have to wait until tomorrow to call them and make sure they got my email to customer service to cancel the order. And they better not try to tell me it's too late to cancel. UGH!!!!

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