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Cellular Outfitter

United States

Consumer reviews about Cellular Outfitter

steeman
Nov 30, 2012

Cellular Outfitter is a fraud, stay away

Make sure you stay well away from Cellular Outfitter as they are a real scam! They are hiding the cost of shipping until you already give all the information. These guys have charged me $6 for shipping an item which costs $12! This is just ridiculous, stay away from Cellular Outfitter!

jinxy
Dec 3, 2012

Took more money for shipping!

I have purchased a product from them, and what do you know – after I checked my account, I found an unknown charge. That was a second charge from the same company described as šhipping costs”. However, shipping was suppose to cost me $5.00, but they took another $10.00!

chrissyy
Jan 23, 2014

Price is higher than the advertised

Beware as the purchase final total could come up twice as much (or even more) as their advertised price after including the shipping and handling fees (which apply to each and every product in your basket!!). I was not able to review the final price before entering credit card information. Once you entered, the credit card would get charged right away.
Learned my lesson. I would not buy from this company again no matter how cheap their advertised price show.

Klynn
May 15, 2015

Shop Elsewhere

Do yourself a favor and steer clear of this company. They do not disclose their shipping fees until you have already placed your order. I was charged $10.00 shipping fee for a package that weighed 2oz. I tried to call the next morning to cancel my order but was on hold so long I gave up. When my package arrived 10 days later I only received 2 of the 3 items I ordered. And as far as the 25% discount I was supposed to receive for submitting my e-mail address, well I never received it. I will never buy from this company again

P1474
May 15, 2015

Shipping Charges

Rip off on shipping charges do not give them credit card info after calling and complaining they hang up on you! They quote you a price upon order placement then overcharge you ! Shame on your company ! Customer Beware !

Kenneth Westmoreland
May 26, 2015

BBB TIME TO CALL AND REPORT

5.99 for shipping a 7.99 item this place is a joke if all of us will get together we can close this place down.Post your complaints on Facebook as I will be in contact with Facebook CEO.

klw
Jul 14, 2015

Excessive Shipping/extended buttons

Placed an order for a cell phone cover for $2.99 with a free pen. There were no shipping charges on the original order so I assumed free shipping like the other advertisers on that sight. Later I was charge $5.99 for shipping and handling. I did receive a 25% discount on the $2.99 sale. I was going to return but there is a 15% re-stocking fee and NO credit for shipping and handling. The case was a soft plastic with the on/off and volume buttons raised. When carrying in my pocket phone would turn on and the volume buttons would increase/decrease by themselves. I'm not going to return and incur additional charges. WILL NEVER BUY FROM THEM AGAIN!!!

realist
Oct 21, 2015

Don't even consider using Cellular outfitters

What a scam they are. They advertise great sales, say shipping is $0.00 then at checkout they offer more cheap sale items (free shipping of coarse). All of the sudden I open my confirmation there is an exorbitant shipping fee. $11.00 on two $2.00 items. Stay far away. Shame on them!

tbarppayton
Oct 27, 2015

Total Scam!

Don't waste your time, energy, or money. Ordered cell phone cases nearly three weeks ago to no avail. In attempt to find out what the heck was going on, I tried to call. No one answers the phone. After holding for 18 minutes the line connects to voice mailbox. No one responds to msgs. Sent emails to customer support. No one replies. Is this even a legitimate company?? Highly doubt it. They should be ashamed of themselves. Wish I'd read up on them before I ordered. Learned my lesson. Trust me--they are SCAMMERS!!!

newhoosier
Nov 12, 2015

Don't Order From This Company

Do not order from this company. They are most likely a Drop Ship Company who is not honest and provides the worst customer service I have ran into in recent history. Clearly they have stacked reviews to give a 4.0 rating. Read other reviews. There is no way that they could receive such a rating. All items were listed as in stock on their website, that was not true. They state that most orders will go out the same day or by the next day. My order took 9 days to get sent out (I did not order around a holiday). They offered a discount but tacked on $19.95 for shipping but did not disclose that before I hit submit order.

When I received the items, I was not pleased. One of the items was on back order and I received the wrong item. I did try to call them and was on hold for 15 minutes before it went to voicemail and told me that there was no one available to take my call.

I will never order from them again.

Please do not waste your time. 1 out of 5 stars.

Ashcarl
Nov 21, 2015

Horrible company!

I will never order from this website again and I advise the same to everyone else! Forget about the horrendous shipping fees and the non existent customer service, I ordered a case and I was so excited when it finally came. However I noticed while I was trying to put the case on my phone that it did not fit! I played around with it and realized the two sides of the hard case did not even fit each other!!! Unbelievable! Never again!!!

never again forever
Dec 10, 2015

Sham Operation!

I just called the so-called "Customer Service" about my EXTREMELY delayed order and found out I was charged $13.72 for 1st Class shipping, which costs only $3.50 from CA and told her I should get a partial shipping refund because I got ripped and she argued with me about it and did not have ANY apologetic stance whatsoever. It is not possible to know what they will charge for shipping when you load your cart and when you check out through Paypal, until AFTER you have already authorized them the extract the funds. Then.. ..WHAMMY! $13.72 for a few small items that could be sent in a $5 USPS FLAT RATE ENVELOPE!!! I will NEVER buy from this or any other website that is advertised on the ebay page because they are deceptive and non-customer-friendly once they gouge you out of 4 x the ACTUAL shipping cost for the SLOWEST possible shipping method. They LIE, LIE AND LIE on the website that ALL orders are shipped out of their warehouse WITHIN 24 HOURS!! RIGHT!! And I am Santa Claus!!! My order was placed on Dec. 1, so, therefore I SHOULD have rec'd it by Sat. Dec.5 at the latest IF it were shipped when they say and for what I was charged for just 5 SMALL phone covers. It could even have been sent USPS Priority Flat rate for only $5.05 It was not shipped, however, until Dec. 8 !!!!!!!... and is STILL slowly making its way, but is STILL in Compton, CA as of today Dec. 10!!!! What a sham company!!!!

Guy From Cincinnati
Dec 15, 2015

Sham Shipping Charges

Like others here, I too was burned by their hidden shipping charges. I ordered a $3 cell phone case and was charged $6 shipping - AFTER I had already paid through PayPal. Tried to cancel order through their contact # - no answer - and through contact form on website. They totally ignored me! STAY AWAY

CottageGirl
Dec 15, 2015

Ripped Off

I to have experienced all of the above. My order was confirmed at $17.98 CAD (shipping included). My final bill was $24.41 CAD. It has been 10 business days and I still have not seen my order. Can't get a hold of anyone at compnay - emailed a couple of times, and called 3 times. No replies to emails, no one answers the phone.
Called my credit card company and they will re-imburse me, but only after 15 business days after the charge date. You can be sure that I will be calling on the 15th day.
Do not use this company.
Disgruntled consumer.

Donm
Dec 16, 2015

Unscrupulous Company

I wish I had read about this company before I purchased from them. Their business is obviously a scam. How can a company get
away with showing shipping charges after the sale is complete. With all the complaints against this company I cannot even
imagine how they are still operating. As far as the Better Business Bureau is concerned I learned a long time ago that they are
there to protect the businesses and not the consumers. If you file a complaint against a business the BBB notifies the company
and awaits their reply. They always take the side of the business and never investigate any further leaving future suckers, I mean
customers, at the mercy of the businesses.

And as far as the government goes they could care less. They can't protect us from these non-violent crimes yet they want us
to believe that they can and will protect us from violent criminals and terrorists. Great job so far!

Getting back to Cellular Outfitters. They are definitely scam artists and if your thinking of doing business with them, do yourself
a favor and RUN the other way. Just as a reference, my shipping charges were higher than the total cost of my purchase.

yodonnell
Dec 28, 2015

apply shipping icon

Once your order is complete. Choose a shipping Method: you Have 3 choices. Click the apply button. Your shipping fee will be added to the order. Then, Make the choice if you want to pay the fee before entering your credit card information. The website does poorly to outline this to customers.

yodonnell
Dec 28, 2015

you get what you pay for

BTW: asa consumer, We get what we pay for...the phone cases are cheap. But, they are not any different than what can be purchased at Target , Ross, TJ MAXX. They're just less expensive.They're hard plastic cases. However; they're perfect for teens that want to change their cases with their wardrobes. Shipping is outlined in depth on the website, re: first item and subsequent item purchases. I do agree a flat rate shiiping fee should be used. The company would probably get more business.

parisparis
Jan 15, 2016

3 weeks still waiting

I should have checked the reviews before I placed my order - I was desperate to get replacement charging cable for my old cellphone until I get a new phone. I don't know if this company is scam yet, but have not received shipping confirmation (as promised), no products, no reply to my inquiries asking the status of my order.

nicojo
Jan 17, 2016

SCAMMERS

DO NOT EVER ORDER FROM CELLULAR OUTFITTERS!!! Total scam. Placed order on 1/8/16 they guarantee order ships within 24 hours it is now the 16th still nothing. Tried calling no answer. emailed them no response. I also was charged over $10 for shipping that I was not aware of until after ordering. very disappointed!!

nileshluhar
Jan 17, 2016

Beware! No Customer Service

After ordering the item, I realized that I committed mistake in choosing the model number of my phone. So, I cancelled the order 4 times, but no reply from the company. Tried to call but no one answers the phone. Requested credit card company not to pay. Cellular outfitter Claimed the money from credit card company again after 7 days and shipped the product which is of no use to me.

buyerbeware
Jan 29, 2016

You can believe the negative reviews on this company

First, it took over 1 month before my items were shipped. Yet according to my confirmation email after purchase, my items were to be shipped in 24 hours. My free shipping was actually $7.98 (My product order was $9.98).and my products were sent in an envelope! The phone case I ordered was fine.However, the screen protector had been used. You could plainly see it had been removed from its backing and someone tried to place it back on. It had debris stuck on it, along with fingerprints. None of my several emails and phone calls to customer service to have that item returned/replaced have been returned. My first call left me on hold for 15 minutes, and like a gentleman stated in another review, then directed to a voice mail. I left a message and then called back and selected the option that I wanted to place an order. I was on hold for 15 minutes again and sent to the same voice mail. I don't think there will be any resolution to my issue but am thankful that it was not a large purchase. DO NOT PURCHASE FROM CELLULAR OUTFITTERS.

octaviodelgado
Jan 29, 2016

FRAUD

False advertising, Junk china item.
I was drawn from a google ad for 20% off and free shipping. Come to find out as many others mentioned they stick a shipping charge after you've already entered payment for a 2.99 item. Came out to be over 10 dollars! Nothing can be done, they charge to return plus restocking? This place needs to be shut down and they need to be slapped with a law suit. STAY AWAY! wish I would've searched for reviews beforehand... Cant believe people these days, this is why people go nuts. Wouldn't be surprised if someone goes postal on this company...

carloscanada
Feb 2, 2016

Over charged, incomplete order, worse service ever

I want to keep it short and concise, I order few items, one never was delivered, I got charged more than the original price and they never supplied the missing items and reimbursed anything. I emailed them few times, no answer. I called them multiple times, no answer. worse company ever. stay away

kfbailey
Feb 7, 2016

Scam!!!

Ordered two cases, received one. My glass screen protector was busted. Tried contacting by phone and email and I received no response! And was not mailed
out within 24 hours, more like a week! This business is a joke!!!

deannal
Feb 11, 2016

disappointed

I wish I would have seen this site before I placed a $143 order!!! I guess I need to call my credit card company to file FRAUD.(I really wanted my purchases for an upcoming trip-but it doesn't look promising) Like your parents always used to say (or should have) "if it sounds to good to be true - IT PROBABLY IS!!!!"

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