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captain Ds

United States, Tennessee

Consumer reviews about captain Ds

Idocare
Apr 2, 2012

cold food and worse customer service


That sounds like a bad night. Did the little ones get enough to eat?

Anti-SEO
Apr 2, 2012

cold food and worse customer service


All of that over one potato?

barb harbison
Oct 28, 2012

macaroni dry & brown


After church every Sunday we eat with my family, usually 7-12 in our group, food always hot and fresh. I have a neighbor who is 85 yrs old and does not get out much,so I go to Capt Ds and order Shrimp and more with slaw and mac and cheese. Took it to her house and set it before her and was ashamed of her meal, mac and cheese was crusty and brown, did not ever look like what it was supposed to be. I went inside to get my order so they did not have to hurry. If this is how carry out is treated I will think twice about eating there. Give us the bottom of the barrel.I was there 10-287-12, order 0083, guess # 033 PTY01, total 5.38, Restaurant 2706512871, area director Bob Burgess 615-670-8699------captain D s3578

John Kelly
Jun 3, 2013

CAPTAIN D'S 3550


Restaurant was not crowded and drive through was not backed up. But service was VERY slow. I ordered the White Fish Special "as shown." But it came (eventually) fried. Only one person was taking orders at the counter. He was obviously new. I was asked "for here or to go?" three times! When my order arrived, it was only lukewarm. Where had it been sitting and why? I had to ask for salad dressing twice.

This restaurant was remodeled only a little while ago. But it is not customer friendly. Drink fountains, condiments and plastic-ware are all located in a very confined space so that only one person can get any one item conveniently and politely at a time. A family gathered there trying to indulge the children's requests cause a traffic jam and a waste of time. Add to this the fact that the entrance to the restrooms is adjacent to this and the public is set up for unwanted bumps, spills, slips and falls.

Perhaps the worst problem is that you do not seem to be able to keep employees to work there. Or maybe you just use as few as you can possibly get away with. This was not my first bad experience at this restaurant. I have seldom had a good one. But it was my last. I do not want any coupons; I do not want to go back. But this time, I am angry enough to want you to know about it.

shif
Jul 20, 2013

Bad quality food.


Ate at the Captains D's on Lebanon Road, Hermitage, Tennesse... 3543 number on the ticket. I ordered 1- 2pc fish dinr, 2 catfish dnrs and fried pickles. The fish wasn't crisp, the fries were greasy and tasted like they had been cooked in the same stale grease as the fish. The fried pickles tasted awful....they were cooked in the same grease as the fish and fries. Overall experience was very low quality food. I have always enjoyed Captain D's but not anymore. The regular fish didn't have the extra crispy golden coating like it use to have. Another customer was in there complaining about her fish being so bad. Captain D's use to have great food, but not anymore.

judyf
Feb 1, 2014

Capt D


We waited 30 minutes for our food and I had to ask for it Someone who came in afterwards got six dinners before we did which was two dinners and it was not complete then.They have young teens working there who is very enmature they need to get that Capt D straighten out

Dorla Tiller
Mar 1, 2014

overcharged


I visited Captain D's yesterday and didn't realize til I got home they had charged me $6.19 for a two piece dinner. It was advertised for $4.99 as one of the specials/

gloriann
Mar 25, 2014

overcharging


Stoppong at Captain D, the sign outside says $4.99 for complete dinner, so we order a 2 2 piece fish dinner with two sides one with mac & cheese and cole slaw the other with mac & cheese ad corn ( which was dried up) plus 1 order of hushpuppies when I got home I looked at the sales slip no one told us the fish dinner didn't count for this dinner price and to make it even worse we were charged $.29 twice for the mac& cheese and $.29 for the corn. how come we were not told that some of the sides are more money. But I guess thats how you make your money by stealing it from customers. I believe my bill should have been $11.67 plus tax not $15.56. (1 2 piece fish dinner & 1 2 piece fish dinner & 1 order of hushpuppies).

joyakajoy
May 22, 2014

Horrible customer service


Horrible customer service! I placed a large order at the drive thru. I realized that 2 large slaw, more that $7.00 was left out of my order and the large green beans that were in the bag was not full. I drive back to the West Main Lebanon TN. location where the cashier proceeds to tell me that she gave me the large slaw, I tell her that the slaw is not in the bag, and tell her I would like a green bean that is full. She takes the green beans and hands them to someone in the back and tells them she needs them filled up. She gives me the greens beans sideways in a bag and the 2 large slaw that were left out and makes no attempt to apologize. This was rude and unacceptable customer service! My total was more than $31.00 this is more than 1/2 a days pay, and I do expect more in customer service when choosing to spend a 1/2 days pay somewhere! I will never go back to this location!

mathisshirley@yahoo.com65
Jul 8, 2014

never send coupons as promised after taking the survey


You never send the coupons as promised wfter taking the surveys, Sometimes the white fish taste earthly, skimpy on your orders

CharlieB
Jul 9, 2014

Order#0121


My wife and myself ate at this restaurant for the first time. I read some of your reviews before starting this note. It looks like we had a little better experience than most. The food was a little slow in coming, but it was hot and tasted good for a fast food restaurant.

fredm5722
Jan 21, 2015

Bad Rice (Too Salty)


When I first started eating to Captain D's, that was the best fish I had ever tasted. But the fish was cooked fresh at that time for every order. I also tried Long john Silvers, but they were cooking there fish in large batches and piling it up under a heat lamp. The top would be dried out, and the bottom would be oil soaked. Either way was nothing to brag about. I always chose Captain D's. Then something changed at Captain D's. Maybe it's the high volume of customers, or just trying to provide faster service. What ever it is, it's ruined the taste of the fish. Maybe that's why so many people are complaining about the bad food. Most people don't understand, they can't have their cake and eat it too. If they're gonna get good fish, it needs to be cooked fresh when they order it. If it's been cooked and laid back under a heat lamp for an hour before they order it, it's not going to be good. But they want to complain about how long it takes to get their order. I don't mind waiting for my order, I know I'm going to get good fish if it's cooked fresh. And, Captain D's used to have the best rice of any place. Now it's the worst I've ever tasted. Somebody decided the people needed more salt. Salt is unhealthy, if you use the normal amount. But if you overload food with it, it' extremely unhealthy. I won't ever order rice at Captain D's again. I'll give you some good advice, don't go to Captain D's between rush hours. The fish is cooked and piled up in some sort of heater. That dries out the top, and bottom is oil socked. That's why you're getting bad food at Captain D's. Think about it. Go there just before rush hour ends. You'll stand a better chance of getting fresh cooked fish.

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