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Budget Rent A Car

Dominican Republic

Consumer complaints and reviews about Budget Rent A Car

Meg2856
Mar 28, 2012

horrific customer service-missed plane

I want to share my Budget Fuel Scam story – and post as many places as I can on the web. I rented a car in Orlando and pre-paid. We had to wait 45 mins in line, with only one CSR processing waiting patrons. We would have moved to another line, but we pre-paid for our car. When we got our paperwork completed, and went to pick up our car – there was no car. Had to get back in line, and they had to “upgrade” us to the largest, premium, ugly car for just 2 people. We drove to Disney World and to Lakeland, but had double the gas use due to the larger car. Still, we used a 1/2 tank, which we filled up for $37. We returned the car full to the Orlando airport. The Budget attendant took our gas receipt, acknowledged the car was full on gas, and told us we were paid in full, and could go. Today, I get a bill for $133.47 in the mail, stating that the car was not full. I called the Customer Service Department and was treated horribly, and told to submit my ORIGINAL receipt, which the Budget attendant took! I spoke with a supervisor who was even less caring. I finally reached “Katy” in the Budget Accounting department who offered for me to fax a copy of my on-line Capital One Bank statement for the transaction, and she would process. I have rented from Budget for years, but NEVER, EVER again. I was told this might have happened in error because when the car goes from the return area to the fueling area, the “fueling people” make the decision on if the car is refueled or not. Really, seriously – where is the consumer’s rights, protection and ability to respond to this? Also, if I returned the car with no dents, but the Budget car washer finds a major dent, or cracked wind shield when the are washing it, and I am to be charged? The idea of adding charges AFTER the car is returned, and someone needs to expose Avis and Budget for this practice. It is my mission now, so others do not have to go through what I went through today.
david452
Apr 4, 2012

horrific customer service-missed plane

avis budget is a very bad company- they scam EVERYONE from the sales agents to the customers. They are full of scam artists and the entire company is run very badly. The managers there are really awful, and liars. They do need to be exposed for everything they are and represent. One of the worst companies out there.
david452
Apr 4, 2012

horrific customer service-missed plane

also the people that work there are liars and bullies. employees there are snakes who bully co-workers and customers. Bottom of barrel type con-artists work there. It's a very bad place

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