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BTR Auto Repair & Tire

Canada

Consumer reviews about BTR Auto Repair & Tire

Infrared
Jul 3, 2013

overpriced service, overcharge

Be careful - this company is a bunch of cheaters! They offered me one price on their services but after I took my car there and all repair works were done they overcharged me twice more. They explained it like they used more expensive details but they didn't give me a notice about it! They also never apologized and there were no chance for a refund. I don't think that it is good service and I will never recommend this company to anyone.
here are their details for your information:

BTR Auto Repair & Tire
10348 77 Ave NW edmonton, Alberta Canada
7807585858
http://www.btrautorepair.com/

Angrybird1
Aug 12, 2013

Brutal service

Seriously! My truck has been in there for almost 3 months. When they repaired it the first time for a head gasket change it took almost 2 months. When they finally called erv was missing and it died even before it got out of the parking lot. They never called about the cost over runs, kept making false promises. They lied about there being a timing issue as I replaced the timing belt myself with my brother who is a mechanic himself. It ran like a dream for a year. I only took it there not relishing the idea of spending 2 weekends changing the head gasket. I think the only way left is to pursue legal action and take it to a Toyota mechanic to have it repaired professionally. Also the claim the part is impossible to get and when I called part source the had one available. These guys are crooks. Don't trust them, Jace as he like to be called is the worst of them. I tried to be reasonable and understanding as I could but after almost $2500.00 the still haven't gotten back to me, after almost 3 months. They are completely oblivious to the fact that we are paying insurance and bus passes the entire time our truck has been neglected by them. They should lose their license as mechanics. I'll be posting where ever I can as to warn others about this so called business.

ripvoncognac
Feb 9, 2015

Trouble with BTR

I brought my truck to these guys last year to have the injectors changed what a mistake that was. They changed them out & the truck was hard starting after so i took it back a few times with alot of money being spent. Changed the lift pump put in a fass system & the fuel pump still didn't fix the problem. Brought it back again changed out injectors. truck was running fine. Down the road a little there was an oil leak from the plug in front of the fuel pump. brought it in they changed my steering shock & said that was it... LOL drove home oil still pouring out then i tracked the leak down my self (the plug in front of the pump) they replaced it for nothing. Still paid for the steering shock though....Then there was a fuel leak off the main rail.. so back we go...The mechanic had the nerve to say to me "we didn't touch that" Um how do you change injectors without touching the fuel rail...i was born one day not f....ing yesterday. Now i find myself a year later still fixing there f....ups the fass system they installed was done so badly that I'm not sure if i can fix it & stop it from leaking...They drilled the hole into the tank in a shitty spot.. Long story short if i had a wheel barrel that needed fixing i would not bring it to BTR Auto...

Joyful55
Jul 18, 2015

Bad Customer Service

Took my vehicle in for an inspection. Was given a report 5 hours later of all the repairs that were needed. The total was $3000.00 The vehicle isn't even worth the cost of the repairs. I asked the "mechanic" at the front reception what was necessary and what would wait for a later day to repair. He seemed so impatient and couldn't be bothered to answer the questions that I wanted to ask him. Questions such as: are all these repairs necessary, could the vehicle last a few more months without all these repairs etc. He was so impatient and his "I don't give a damn, Ma'am" attitude turned me off completely. Here is my response to you Mr. Mechanic at reception: If I am going to part with $3000 of my hard earned money to contribute to your livelihood you will damn sure answer every question that I have and answer them to my satisfaction or you won't ever see another dime of my money!!! Funny thing was, it was a mechanic that I worked with that recommended this place. All I can say I was sadly disappointed in the service and treatment that I received at BTR. Perhaps if I had a penis in my jeans I would have been given better service and a little bit of respect. So glad for social media....tell two friends and they tell two friends......

Nana77
Apr 5, 2016

Poor Customer Service

Quick to take you in for an out of inspection check but very unprofessional. Staff was making racist comments out loud and laughing. That's against human rights. Also profanity to describe the group of people they were talking about. It was very offensive and made other people in the waiting room uncomfortable.

Their inspection price was fair but other repairs were over market price. I think you can go somewhere else, getting better, polite service, and pay less.

Will not be going back. Can't support such arrogance. Owner has no value for human rights.

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