Bravofly |
| United States |
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Consumer reviews about Bravofly |
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kaylaartist
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Dec 10, 2011
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Bad service
I only wish I had read these reviews. I had seen a positive review on a website (I thought Rick Steves', but not by him) so clicked to them and booked the flight I wanted. The email confirmation I received had a different flight for which they have never accepted responsibility. they would charge to change the flight, but it would take a 'few'days. the charge would be 6 euros. Well, after 5 days, no change. Called back, said in the system. Another day, I could not wait, so I called back to cancel. I was told there would be a cancellation charge, but they could not say how much. This was also very difficult as the English was heavily accented. However, I assumed a small cancellation fee would be appropriate as most airlines do charge something.
Anyway, when I went to check my credit card, there were many many little fees adding up to app. $50. I told the cc company what happened and they refunded the total amount, telling me that Bravofly could contest it. I said, fine, since I will be letting many know of what happened and if she could include this information, perhaps we would prevail. I received an email from Bravofly that they were refunding 47;43 euros only!!! Leaving me with still paying for a ticket I never purchased, and then cancelled!!! I sent a complaint to customer service, which is VERY difficult to find. It is NOT on their website. I had to find it on one of these complaint websites where someone else had filed a complaint. The response today is a total lie. They claim I clicked to their website through a different one, and when it got to theirs that is when the flight changed and 'obviously' I did not read clearly before paying!!! Outrageous. and I told her so. And that I am disgusted by the lies and treatment of customers and that this just strengthens my case. They lie lie lie.
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dgdirks
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Sep 16, 2012
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Bad customer service
I booked with Bravofly to go to South Africa for the funeral of my Grandmother. The flight was with BA on Thu 19/07/2012 (BA 0057) - the flight was cancelled due to technical issues with the plane. The flight they offered would only get me to South Africa 2 hours after the funeral, I decided to cancel it and go home (thanks BA). I phoned Bravofly and the representive took my details and siad they would contact me in 10 days - they didn't. I phoned again and the same story - again they didn't contact me. I received and email:
Sent: Wednesday, August 15, 2012 3:00 PM
Subject: Cancellation request 153602487
Dear Glynis
following your request of cancellation of your reservation nr. 153602487, we would like to kindly inform you that we confirmed the cancellation with the airline.
The estimated refund is ………. GBP, we will transfer this amount to the same credit card used for your reservation as soon as possible.
You will receive a confirmation email as soon as we complete the transaction.
Best regards,
Customer Service Team
That was a month ago. Not sure what to do now. BA is of no help, Bravofly are liars - looks like I'll have to use my insurance and in the mean time I'm paying interest on my credit card.
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nasher345
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Apr 1, 2014
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bravo fly
i am complaining about we did not recieve our booking confirmation through via email bravo fly took money out of our account and we have nothing for it i will take this to trading standards as you cant even get in touch with them at all
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