Bonanza.com |
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Consumer reviews about Bonanza.com |
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bonzbuyer_ucqfn
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Dec 24, 2011
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Harrassment of site critics
How do I know if an item is still for sale
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Lost my business for now
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Jan 14, 2012
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Harrassment of site critics
Mark,
I'm a 20k/mo seller selling on Ebay and have had it up to "you know where" lol I'm searching for a new site to sell on and researching differant sites. The reviews for Bonanza.com took my interests and I began researching, I come upon this site and see some "wonderful" comments.
Then I see responses from you Mark (I know your reading this). At first I thought how nice your looking up to see issues that are happening with your company and trying to correct them-everyone makes mistakes. Yet you simply agree with each one and say "bonanza.com isn't for everyone-good luck on your ventures". I see that in your responses. I read you explaining "why" your company did what you did, all out in the open for EVERYONE to read. Sure your explaining yourself and saving face for your companies image for people like me researching it. But this is what I hear as a researcher:
I come to the conclusion that the complaints about your company are true otherwise why would you even be here saving "face"? You do ABSOLUTELY nothing to fix the problems YOUR CUSTOMERS are telling you about your company! When someone tells me my feet stink...I say: Your out of your mind!, but when five people tell you your feet stink...I think: Well I didn't change my socks yesterday, I better go do that! Your not doing anything for your company by "arguing" with them.
I wonder why is he not fixing this? Your not able to look at your reflection and admit your having some issues, having this huge ego saying "my ca-ca doesn't stink" is going to cause you to crash and burn real quick! Sure you can have zillions of satisfied customers/sellers, but it's those few that are going to bring you down!
Why is it that bonanza.com is even in business? Because it's things like this that ebay did to it's few upset customers and sellers, now ebay might be the biggest and badest bad boy on the market right now, but look what happened to myspace when they did't give to it's members-facebook.
So far from what little I've used your site I love it's simple to use interface, features etc, your fee's are about half/third of ebays & caution me. I do not like these reviews or what I'm reading you say AT ALL!!! I'm going to do some more reviewing, but I'm taking EXTREME caution before I decide to use your site. Take a look in the mirror, try to "fix" your issues before you make a comment! And just fyi...your comments should only be: "Hi, I'm Mark with Bonanza.com and I apologize about your recent experience please feel free to contact me at 1800###-####, and i will do my best to take care of your concerns. Thank you for the feedback" plain simple to the point! If I had seen that I would have just signed up and transfered my 2k items to your site!
Lost customer for now.
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OverAuctionMadness
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Jan 19, 2012
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Harrassment of site critics
This initial post and ones after, are completely DEAD ON TARGET about their (Bonanza)'s 'Little Hitler' organization. Run by a few thugs of elitist do-gooders who are so blanketed by mindlessness and pompous attitudes, that it reaks of the highest form of intolerance and shame. They critique and micro manage their forums and watch every single post that is placed there. EVERY ONE. All this as if its a chapter in 1984. They dont allow ANY constructive criticism, UNLESS it falls within the guidelines that have established, which is peace and love and tranquility amongst Bonanza users. Mind you, nearly every post I made, the vowels were removed and/or the post were wiped off and I was sent warnings. I never used horrible words or the like, until much later, and it was because it went against the grain that their site DOES have problems. They don't want new comers to see that.. They claim no dissent or bad moods, awwww, yeah it will affect the overall image of the site, which is what exactly? That after a year there with STELLAR Items, most if not all my sales were BUNK. Fake accounts, those CL flakers on bunk emails who never respond to multiple emails and/or invoices. You think the site, as convoluted as it, and as spastic as the info is on there, considering the traffic 'THEY DONT HAVE', would be more concerned with the amount of nonsense sales that go unpaid, rather than HIGH regard to censoring its users. Orwell/Grave/Rolling
This liaison of happiness, or whatever novel phrase he describes himself as, the co-founder I see upon further reading, a Mr. Mark Dorsey, is one of the most ignorant pricks I have encountered in some time. Apparently he monitors the site like a hall monitor with gavel or cattle prodder in hand, quickly scolding those who speak ill will towards ANY topic. Remember the proximity police in The Island or of course, this excerpt from Orwell's masterpiece fits in nicely here: 'In the end the Party would announce that two and two made five, and you would have to believe it. It was inevitable that they should make that claim sooner or later: the logic of their position demanded it. Not merely the validity of experience, but the very existence of external reality was tacitly denied by their philosophy.'
He claimed I was circumventing the fees that BONANZA survives on by asking people to pay via outside means, LOL. Well I did have alternative payment means listed in my auctions for a YEAR, and there was no issue. Had sites like serve.com (American Express online payments site_ listed and the amazing DWOLLA. It makes no sense if someone were to buy the item on Bonanza, since THAT IS WHERE IT WAS BLOODY LISTED, and said buyer used ANY means to pay, (some people sent me cash in the mail), how it would circumvent anything. Bonanza gets paid from the SALE of the item, not from the means used to make such a sale. If a person paid me with a DNA cheek swag, Bonanza would get paid. I wasn't selling it from a buyer who SAW it on Bonanza, THEN said, well just send me the 150 PP and we can call it even. WHAT??? HUH? the fees are so low there I didnt even think about it twice, christ, I WAS HOPING for sales, wanted them, they never came. Circumvent? Talk about this dude stretching, and why did he do this, because the little girl got his panties in a bunch, read on.
Our friend Mark, was probably thinking he was dealing with a shutzpa, This HOLD (which is now a perm ban, WITHOUT an email saying so) was only AFTER I went on one of their forums where a girl was upset when she most likely got bilked after waiting ten days for a package. I said, responding to her in kind, [Quote] 'sad, but I am sure it happens all the time, especially here where the rules are lax. Anyone that cant provide a tracking number in 24 hours or the like, and have that item out of their respective hands no longer than 48', shouldn't be selling PERIOD.' Then I posted another post about how someone who said, 'give the buyer a chance, and consider the weather and the national holiday' Say WHAT?? PLEASE... [Personally]: ok I shipped five items on Tuesday, five; the first class from Boston got to Sacramento in TWO days; the more expensive items, Priority, are at the destinations or pretty close to them for delivery tomorrow. Ok, three days tops and I am in Boston. In all my years selling online, I only have lost 1 package out of 100's, and that was to Mexico. So if you cant provide your buyer with a tracking number or a personal email (or if your a huge seller automated one), you shouldn't be selling and wasting other, genuine buyers time. That's it end of story...
All this aside now, mind you, after I posted this info, I got my Fourth warning on Bonanza and then this SS guard henchman went ahead and looked at my auctions IMMEDIATELY AFTER I sent him a nasty email, and then HE sent this, REMEMBER AFTER I told ABSOLUTE truths about waiting ten days or over for an item to arrive:
""""While reviewing your Bonanza.com account we noticed a violation of our user agreement, your circumvention of seller fees by directing buyers off site to pay directly via PayPal or via bank transfer resulting in us losing much needed fees. Bill and I have worked really hard building Bonanza (side by side with our community) and we continue to do so today. When you have a chance, go have a look at our What's New section (http://tinyurl.com/WhatIsNewOnBonanza) which is basically a programming diary of what Bill adds to the site. Bill updates that page each time we update Bonanza so it is an insiders view to what we are up to.
One of the cool things about Bonanza is that we do not have many rules. I guess you can say that we strive to have as few rules as possible. Our fee structure (http://tinyurl.com/BonanzaSellingFees) is set up to where a seller does not have to pay a fee until they sell an item. Sometimes we see sellers that are directing buyers to checkout outside of Bonanza. We would prefer to not have this happen if at all possible. In addition to taking away much needed fees from Bonanza, it will confuse buyers and could potentially foster fraudulent sellers to set up shop on Bonanza and do the same. Circumventing checkout and directing buyers outside of Bonanza is a direct violation of our user agreement and is grounds for permanent removal (suspension) from Bonanza. For your convenience, we offer three payment options, PayPal, Google Checkout, and Checkout by Amazon.
Your account will remain on hold until you respond with your confirmed understanding of our process and a firm commitment from you that you will immediately cease from directing buyers off of our site.""""""
Sadly, or maybe not, I responded with vehement anger towards this acerebral dolt and all my auctions were suspended and all the offers awaiting approval (which I had never seen most of these said orders [maybe the emails went to SPAM...oh but no because I would have seen the orders on my main page...oh we could go on and on with this site) WERE AXED. Scary as I have two buyers who successfully sent me PP payments from the site and what will they think now, oh dear oh dear Mr Happy Man, look watcha did. (their packages went out of course)
I received no email stating I was banned from the site. As you know it takes a long time to list all that stuff on there. But let me not digress, Go back if you will to Mr Happiness email, and then see what I am referring to when I say this to him:
"""""""""""Look at your own ignorance mark, ready, want an etch a sketch you said in the first paragraph:
(quote) ' your circumvention of seller fees by directing buyers off site to pay directly via PayPal or '
READY: Second to last paragraph you say: (QUOTE)
For your convenience, we offer three payment options, PayPal, Google Checkout, and Checkout by Amazon
So whats the issue Mark? I don't circumvent anything. People buy the items OFF your site, DUH, because well, ready, 1, 2, 3 that is where they are listed. Do you think someone sees the item with ****in smoke signals MARK, huh mark and then 'WOW I guess Ill go on Bonanza and see if its there'???? Come on man, dont be a dickhead ok.
YOU are just angry because I POINTED OUT ABSOLUTE TRUTHS about people. It is the truth: 'DONT be a seller, if you cant provide tracking.' HOW DARE YOU GUT that post..."""""""
So to end this long winded post and I appreciate it if you are still with me, the person is right who started this threat. There is a nice air there at Bonanza when you arrive, a little too nice, like weirdsville nice, then you see its kind of like ebay for retards. The people are overtly pleasant to the point of it being sketch comedy or even better disgustingly condescending. I once stayed at a really swank hotel in west hollywood, Petite Ermitage, really swank, top class, ya know, and they had this dude there called the 'Liaison of Happiness', and he was really one giant turd. They had him because so many people complained about their rude staff and horribly demeaning manager. It's just another way of saying 'Our ****up Fixer'
Originally poster 'mainstreet' went on to say: [QUOTE]: 'they have adopted isolationist policies that limit what sellers are able to share with one another about malfunctions on the site. They do not disclose their sell-through or traffic stats and are nasty to members...'
THAT ABOUT SUMS IT UP ENTIRELY and poster main street nails the coffin shut: [QUOTE] 'Sales are slow, response is rude, and the seller forums are stalked by censors.'
That my friends should be Bonanza.com new slogan, NOT, 'Everything but the ordinary'
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Bonanzamark
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Jan 23, 2012
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Harrassment of site critics
We are sorry for the not so good experience you have had on our site. We are dedicated to doing our utmost to assist you in anyway that we can. If we can be of further assistance to you, please contact us at [email protected] so we can properly assist.
Thanks,
Mark
Bonanza.com
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The_AxE
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Feb 16, 2012
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Harrassment of site critics
LOL ^
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Jeanneblues
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Mar 14, 2012
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Harrassment of site critics
I was only a seller for about 2 years, very lightweight, as I have another main website and business that I have run for 20 years. The very first time I have a customer dispute, which was essentially a "Buyer's Remorse" issue, they intervened, took the customer's side completely without ever hearing all the facts, and just pulled the plug on my shop with the statement "when you resolve this with the customer - we will get you going again" - so how does shutting my shop help this situation exactly? I was working on a settlement with the customer, which by all rights, I didn't really have to do. She special ordered an item, I bought and paid for it, then she cancelled right before I was ready to ship - total time less than 3 weeks from the date of the order. So I have to sit on the item, but still promised to refund her. It took longer than I had hoped. She went to Bonanzle, and they just shut me down. Little Hitlers is about the best description I've seen up there. Absolutely no respect for a seller that had been with them PROBLEM FREE for over 2 years. NOT A SELLER ADVOCATE. Do not put a lot of time into a Bonanza store, because they have no qualms at all about just pulling the rug right out from under your feet unless you kneel before them and submit to their will. You can have your own website, for next to nothing costwise, and nobody there to pull your plug without a trial. Contact me and I'll tell you how. I've been doing this for 20 years! Sellers rule!!
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besar
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Apr 1, 2012
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Harrassment of site critics
Bonanza Is SCAM! Tricky trick to suspend an account by Bonanza
To you who want to buy item and sell items from or to Bonanza (bonanza.com), think twice!
This marketplace claim their website is alternative of eBay, iOffer, eCrated, eBid, etc and claim that this website is better than other. WTF!
This marketplace is shit, usually for seller. They don't protect the seller, even you give shipping detail to buyer, they still protect the buyer.
Let me share important information for you..
I have register 3 account on Bonanza, 2 account as seller and 1 account as buyer.
1 account as seller is suspended because there is bot/robot bonanza that make an offer to your item that you sell and then cancel it. It happend more than 10 times, so you get 10 emails. Bonanza claim that your account is againts terms and condition. It's very clear that it is robot.
1 account as buyer, they close it without confirmation and information before. When you try to login, it appear error. You forgot your password, they resend it but when you try to log in again, error happen, again!
My last account as seller, I put real credit card on that. A Buyer claim that item not yet received, NOT YET, not never received! But he is not patient and wants to get refund. I said, it is USPS.com responsibility, please call them to confirm why the package not yet arrive. But bonanza team (Angelica, Judy, Tom, Mark) didn't want to know. They protect seller, and deny my win win solution that I gave to him. They push me to refund the buyer money, immediately or they will suspend my account. Before that, they did remive all items that I sell on my bonanza (my booth).
After I refund buyer money, they suspend my account. They also charge my credit card for large amount. It should charge only $3, buy they charge more than it and they didn't refund my money. What the hell!!
After that I submit ticket to restore my account, restore all item that they delete, but what I got? They suspend my account.
The case is same.. many bonanza bot/robot make an offer to item that I sell, but they cancel it. Bonanza claim that your account is againts terms and condition. I tell them that it's very clear that it is robot. As they know.. all items in my booth is zero, no one item that I can sell because bonanza delete it all, but why someone can make an offer and cancel it? I got more 10 email than show bonanza bot user made an offer and cancel it. It's impossible, since I have no item to sell.
And to cut conversation with someone who submit ticket to bonanza, they robot Judy will write
Hello
Our system recently notified us that a security issue is associated with your account(s).
We apologize that we are unable to provide further details in this matter or our actions. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct or possible security concerns, In matters like this, we choose to err on the side of caution due to our concerns for user safety.
It is our policy not to notify other users of our suspensions when possible. We strive to keep this matter as private as possible to preserve your reputation on Bonanza.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
If you are interested in moving to another marketplace, we recommend ioffer.comor ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
We sincerely apologize for any inconvenience this may have caused you.
Kind regards
Bonanza support
Is this way by bonanza using bot/robot to suspend bonanza user account without explanation?
What the support ticket system for if they only have template to cut conversation like that? Not answering the question!?!
What kind of non professional marketplace that give suggestion to sell item to another seller?
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purple7
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Jan 3, 2014
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Bonanza's poor treatment of sellers
I've been listing merchandise on Bonanza for a long time - Back when they first began. I have a few sales now and then - Not many.... All without a problem...Except for ONE where it was a clear case of buyer's remorse. The customer opened a claim with Bonanza (Item not as described). The customer never contacted me directly. Of course the item was described exactly as it was...It was a new item.
Instead of letting me handle MY OWN customer - I was made to communicate with the customer while being watched and coached in what to say. I was advised to offer a refund OR they would tell the customer to go through Paypal and issue a charge back!
They insisted on seeing all of the email exchanged between myself and MY customer. I was going to refund anyway....Even though there was no good reason except for buyer's remorse. I've been in retail for OVER 30 YEARS. I don't need a coach to suggest what to say to a customer. Or a threat to help the customer issue a charge back via Paypal. What kind of place is this? They're NOT on the side of the seller. I felt bullied into giving the refund. I had a babysitter (A Bonanza customer svc rep) watching the email exchange between myself and my customer. The whole experience was HUMILIATING.
Bonanza is a marketplace that is not known, not advertised and not busy. You'd think they would want to hold onto their long time sellers and treat them with respect. I'm sorry to say that is not the case. I've heard from other sellers who have been treated the same way - Some have been suspended for not handling the situation the way the "bully" had wanted them to.
Bonanza - Not a good way to treat your customers / SELLERS.
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starcrest
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Dec 2, 2015
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starcrest booth
I spent 3 days trying to get pics for my booth after installing one at a time, all this takes time. after all the agony and learning curve of (how to do it right) i tried to log back on and Bonanza.com ... said logout complete... I have tried to log in for a week thinking this Idiot is making more changes to his site than a kid on diapers.....I still don't have any response from bonanza and they did not tell me they kicked me off the site...for reasons I don't know...man, If you want to be bigger than Ebay you better get off your high horse and start treating these Sellers/Customers with a little respect, Cause without them you are still... A NOTHING....
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formerbonanzauser
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Dec 26, 2015
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Bonanza is one of worst scams on Internet
Bonanza is way outside the range of your average scam. They promise a free service and the minute you sign up you are charged a previously undisclosed fee. No option to cancel. Even the average scam site creates the illusion you can cancel. The customer contact only offers the option of pre-selected happy lines about how to improve the site.
Most fake sites hire someone to mollify the critics. Bonanza tries to shut them down or threaten them.
In their own lame responses they say that McAfee likes them (no viruses) and the BBB likes them (they pay their fees to BBB) and some group says they are child safe (since when did kids sell or buy on their site). If you actually look up the BBB it turns out that 90% of reviews are negative, like the rest of the internet.
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carwenautos
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Jun 13, 2016
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cant log in
i have registered a new account but cannot log in, every time i try to it says log out successful, please help
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