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Best Choice Camera

United States

Consumer complaints and reviews about Best Choice Camera

Conner
Sep 7, 2012

They are selling cameras without the battery

I have been almost fooled by this company. I wanted to purchase a Panasonic camera, but they said that the battery can only be sold separately. They said that Panasonic themselves are selling the same way. I contacted Panasonic, and they said they don’t practice that.
Do not purchase from this company, they are a fraud!
against scams
Feb 19, 2013

BEST CHOICE CAMERA

I WANTED TO BUY THE NEW CANON SX 50 CAMERA , I COULD BUY THE CAMERA DIRECTLY FROM CANNON FOR $416.00 THIS INCLUDES THE CAMERA, BATTERY, BATTERY CHARGER,AND CD PLUS U.S. WARRENTY , I SEE A ADD ON BEST CHOICE CAMERA FOR 326.00, I CALL AND CALL AND CANT EVEN GET THE NAME OF THE COMPANY WHEN I DIALED THEIR NUMBER, SO I CALLED CANNON BACK AT 1-800-OK CANNON AND THE NICE AMERICAN GENTLEMAN TOLD ME TO MAKE SURE THAT IF I DID PURCHASE FROM THIS COMPANY TO MAKE SURE I GOT THE BATTERY, CHARGER, CARRYING STRAP AND C.D. WELL GUESS WHAT WHEN I DID FIMALLY REACH SOMEONE THAT COULDNT SPEEK ENGLISH AND I ASK THE BIG QUESTION, WHAT COMES WITH THE CAMERA HE RIPLIED THE CAMERA AND THE BOX AND I CAN SELL YOU THE BATTERY, THE CHARGER, THE STRAP, THE C.D. FOR EXTRA, DONT FALL FOR THIS SCAM GO WITH CANNON IN VIRGINIA OH AND THIS IS IN THE UNITED STATES OF AMERICA AND YES CANNON GIVES YOU AN AMERICAN WARRENTY, AND WHEN YOU ORDER AND GIVE THIS COMPANY YOUR CREDIT CARD NUMBER, YOU WOULD BE REAL LUCKY IF YOU EVEN RECIEVE THE EMPTY COMPLETE BOX, MY NEPHEW ORDERED A COMPUTER AND THEY GOT HIS $1,200.00 AND HIS COMPUTER IS STILL IN THE MAIL FROM OVER SEAS AFTER 3 YEARS. THIS COMPANY IS A SCAM , PLEASE FORWARD THIS AND CALL THE BETTER BUSINESS BUREA, THIS COMPANY IS A SCAM
saragosa
Mar 30, 2013

SCAM

What ever you do don't buy from Best Choice Camera. They advertise low prices, then when you pay they don't ship the product you bought. Then they refuse to refund your money. I had to fight with them and threaten to sue them to get my money back. On top of that they are rude nasty hateful people that you certainly wont enjoy dealing with.
briemer
May 10, 2013

Non Deliver of product

I have been waiting two week + after placing an order for a Canon SX50 HS, no contact from BCC regarding expected ship date, called in to check stock they says it's in stock and available, tell them you have one on order they check order number and advise users is back ordered because it is an imported version?
briemer
May 10, 2013

no deliver of product

I have been waiting two week + after placing an order for a Canon SX50 HS, no contact from BCC regarding expected ship date, called in to check stock they says it's in stock and available, tell them you have one on order they check order number and advise users is back ordered because it is an imported version?
vigor
Jun 10, 2013

None Delivery

Ordered a Nikon camera 6/6/2013. Then read of the numerous complaints. Sent three Emails regards my concern, no replies!.
Tried phoning 855-242-0922 as given,Not listed!.
ritakhan
Jun 13, 2013

Very rude

I have not actually purchased the Canon camera I wanted because the person who answered the phone was very rude and told me plainly you dont have to but it if you dont want to pay restocking fee for returns. It all started when I ask him if i have to pay the restocking fee if the camera comes damage and he said yes. I said why would I pay for that if it came damage, he replied thats why you have a warranty. I said but it came damaged he said thats not his problem. I ask to speak with a manager and he said he was the manager and he only works by the rules and what his boos says so he can get a pay check and not be fired. This is very sad when companies do these thngs they only hurt themselves. They will never get a sale from me. I got the same camera at Staples for less than their price. I do believe its a scam.
reddicoolings
Aug 7, 2013

Rude, Unprofessional and deceptive

Wanted to buy a Canon 7d camera. After stumbling onto this site, I called to find out why their price was so much less compared to other sellers. After waiting five minutes, some guy came on the phone and asked, "How may I help you?" No introduction, no name, nothing. After declaring my intentions, I asked why the price was so cheap compared to everyone else. His response: "Because it was in Chinese and not English." When I asked him what exactly he meant by that, he said that the camera's body was made of plastic instead of magnesium - "Why do you think your'e getting it so cheap?" I responded, "Dude, there's no need to get testy, I'm the customer here." He snapped back, "Your'e getting testy too! Do you want the camera in English or Chinese?" I asked, "What's the difference?" He stated that everything readable on the camera is in Chinese.
I asked if that disclosure, or the fact that the camera was made of plastic, was documented anywhere on the website. He became even more agitated and said, "Have a nice day." and hung up the phone. Wow!!!
johnn
Nov 11, 2013

Camcorder

Super rude customer service!

This is my first post to complaint a super rude customer service from BestChoiceCamera. At fisrt, I read the reviews and I did not believe. Now I believed it.

I just placed an order yesterday. A customer service representative named William emailed to ask me to call to confirm the order. When I called him, he asked me for the order number. I told him to give me a minute because I need to get the order number on my iphone. I did not even finish the conversation he then said " call me back with order number" and hung up. I never seen any customer service that rude. I emailed him to cancel my order.
I rather pay more to be treated fairly than to deal with a jerk!
Maybe it is scam like some of the reviews said.
mrrgator
Dec 10, 2013

Purchase of Canon SX50

I ordered a Canon SX50 camera for the special price of $298. They called to confirm and at that time I was pressured into purchasing separately an " extended life battery, as one did not come with the camera, as well as a charger, also not originally included with the camera. Further, they offered to sell me a warranty for $150 for 5 years. I protested this and they pressured me into purchasing the battery and charger and they would throw in the warranty for "free" . Cost total with shipping and insurance. Upon receipt, I checked on line for the cost of the charger and battery and the total for the two was less than $40 dollar s My charge came to $459.. So basically I was either grossly over charged for the battery and charger, which I should have not been charged for in the first place, these come from Canon with the camera, or fully charged for the warranty that I did not want in the first place. These people are scam artist with a low cost come on. Do not purchase from them. Mike
pietspie
Mar 18, 2014

Worst scammers I ever met.

The worst scammers I ever met. Not only did they not ship what they offered by phoneafter I ordered the camera only, which was no more than a bunch of low quality crap but they also do not reply to any of my email complaints.
When I finally contacted them by phone they promised to send me a 16GB card which I never received.
Be wise and stay away from this bunch as far as you can as you will become their next victim
pietspie
Mar 18, 2014

POOR CUSTOMER SERVICE, PRODUCT AND PRICE

WORST SCAMMERS I EVER DEALT WITH AT AGE 75+.
THEY DID NOT SHIP WHAT THEY OFFERED BY PHONE AFTER "CONFIRMING" MY CAMERA ONLY ORDER AND OFFERING ACCESSOIRIES WHICH TURNED OUT TO BE A BUNCH OF LOW QUALITY CHINESE CRAP FOR THE ECTRA $100.00 I PAID.
COMPLAINING OR TRYING TO CONTACT THEM BY EMAIL IS A WASTE OF TIME AS WELL.
WHEN YOU CONTACT THEM BY PHONE YOU GET "RUDE WILLIAM" ON THE LINE WHO IS ABOUT AS UNPROFESSIONAL AS I EVER MET.
HERE IS MORE. I CHECKED THE PACKAGE THEY ADDED TO THE CAMERA AT ABOUT $100.00.
IT TURNS OUT THE BATTERIES ARE CHEAP NO NAME RECHARGABLES (NOT LITHIUM AS ADVERTISED).
THEIR WHOLE PACKAGE THEY SELL AT THEIR SO CALLED 67% DISCOUNT SELLS ON EBAY FOR ABOUT $60-70 AND IS OF BETTER QUALITY AS WELL. THEY ALSO SELL THEIR PACKLAGE WITHOUT A MEMORY CARD AND BATTERY.
NEVER ORDER ANYTHING FROM "BEST" CHOICE CAMERA AS IT WILL BE YOUR WORST CHOICE!!!!!!!!!!!!!!!!!!!!!!!!

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