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Bella Terra Cosmetics

United States, Texas

Consumer reviews about Bella Terra Cosmetics

b weeks
Dec 13, 2011

Returns


wow!!! i am shocked that the Galleria would let this go on. I too, just like all of the above was approached by a thick accent and instantly my makeup was removed. I told the girl no thank you. Then she "threw in a brush, concealer, foundation and gave me a special price on the Collagen Creme. $279.00 in a matter of 10 minutes. I have had a reaction to one of the products and my eyes are so swollen. Now i read that there are no returns! I live in La. I purchased in the Galleria. i hate to know that I'm SOL. but that's exactly what it looks like. The Galleria needs to know!!!

ms nirple
Dec 20, 2011

Return


Many retail stores sell mineral makeup and have a great return policy. Check them out.

IronMuffin
Dec 20, 2011

Return


You might try a mattifier. Mary Kay makes a agood one, but I'm sure retail outlets have them too.

jennifer zimmerman
Dec 20, 2011

Returns


i agree i had the same problem.i was x-mas shopping and iwas looking at the foundation and the girl wanted to show me a sample so i sat and told her that it was fine. she put the foundation on and she tried the blush also i liked it. so i asked her how much and she said in a thick accent 69.99 for each i said that was to much for each so i got up to leave and she said its okay she will give me both for 69.99 as long as i do not tell anyone. i was at the mall shopping. i said okay i felt a little better about the price so i gave her my credit card and in the meantime my husband called so i went to answer and he said he was ready to go and waiting outside so to hurry i just took the receipt and sign real quick while i was on the phone and she put receipt in the bag and i walked out the mall drove an hour home and when i got home i put my purchases away collected my receipt and saw one for a $120.00 and i could not believed she had conned me after i told her i would not take the product . the receipt says no refunds exchange only and tried calling the mall and they could not connect me. i am not happy about being out of hundred dollars for some makeup. i am never buying this product again they were sneaky and untrustworthly. i like alot of other people felt cheated and with the ecomny the way it was i could not afford to spend that much on makeup and now i cannot buy what i wanted to for my faimly. jenzimshel@aol.com

Jules000
Dec 29, 2011

Return


Same thing happened to me last week. I am so upset!!! Terrible makeup
Terrible company. Watch out I think they are scammers

ChelseaTran
Jan 30, 2012

Returns


This happened today. Like all of the above complaints, I was stopped and pulled over to the stool by an accented lady. She was a tiny and cute looking woman so i thought " huh, no harm" in just listening. She then proceeded to put the foundation on half of my face without even asking. Honestly I like how it looked and spent $75 on the foundation and got a free brush because I am "special". Lady tried to sell me the concealer after the first transaction, and being sucker, I bought it along with another brush for $37. Both times the receipts were shoved into my bags. For some reason, I walked away feeling like I'd been scammed and how right is my intuition. When I got home I'd compared the foundation with the one I use Bare Minerals and noticed the Bella Terra shade was alot darker. I tried it on and my face looked like I'd been in the sun for hours! Then I looked at the bottom of the concealer and instead it says "eye primer". Fine, I'll just return in the next day to avoid problems. I took out the receipt and saw a NO RETURN NO REFUND. Now I feel so dumb for being scammed and frustrated that those con artists are going to be there every time I walk into Memorial City Mall. I am now looking for the mall's management office email and complain.

megmcgee3
Mar 2, 2012

Returns


Yes, yes and more yes!! God, it's like there's some school somewhere that trains these people to be master manipulators; and a**holes at the same time. I, too, am one more to add to the group. Luckily, my experience was pretty easy for me to gain control of. I guess working in retail and knowing how to haggle helps. I've heard so many horror stories like these, I try to stay pretty suspicious of overly pushy sales people. So, my story goes the same as y'alls. I was firm from the beginning on the fact that I don't wear makeup, even after her reaction ("GASP but mami, why not?? You NEED to!!""Ummm... Thanks?"), so, she went in on the exfoliating gel. I have to admit, I've been looking for a really effective exfoliator for a while (and I'm sick of Neutrogena), so I let her do her spiel. It was an undeniably awesome product. Having also briefly worked at Ulta made that obvious. It also gave me leverage over her. These people really are trained to be as sneaky and manipulative as possible. She also started bashing the products I used in my routine. I took pleasure in being able to correct her after she was trying so hard to sound like a genius. I was instantly hooked on the exfoliating gel, so, we began dealing. She started with $80, I said 'holy crap that's way too much', she said 'for you I do special deal, only $60'. Now, at this point for me is when it gets fun. If a place is willing to give you a (major) discount that quickly without a coupon or some sort of catch, it usually means the haggling is on. I expressed interest in the little bottle, since I assumed it would be cheaper. She said it would be $40 for a little bottle but I would also get a free mini jar of face primer ("You really just can't beat this deal sweetie, and it's TODAY only!!!"). I gently reminded her that I don't wear face makeup and she relented. So, at this point I'm tired, late, hungry AND I'm gonna hit rush hour. So I tell her I have no money and I have to come back another time. I began to gather my things (that I had to toss all around that stupid chair as she clenched onto my arm and thrust me into it) and move away. This is when things got good. Attempting to walk away hesitantly is a good trick for haggling. It tells them that you want to buy the product and exhibits firmness on the price. In reality, I didn't have the money and really wanted to leave, but like I said, I did love the product. So, she hooked her claws in once more and sat me back down. She offered one more time, getting about 2 inches from my face ("if I give you this deal you cannot tell nobody, I will lose my job!!") and telling me she would give me the large jar for around $40. I assumed (which was stupid) she meant $39.99. So, I consented. I felt the product was worth it. She got excited and started in on the face makeup. I firmly rejected and reminded her of my time schedule. NEVER let them do a "free" makeover. That is literally how they get you! I told her I would come back later instead. She immediately asked me cash or card. Before I handed her my card, I asked the final total with tax. Like I said, I'm leery of salespeople like this. She said $53. At this point, I was angry. Luckily, she didn't have my card. I'm sure she would've just swiped it if she did. I repeated her phrase of "around $40" to her. She said she meant $49.99. I was shocked. I told her I was under a different impression, apologized and turned to leave again, this time, in anger. She called me back again and said she would give it to me for $39.99. So, I bought it and left as quickly as freakin' possible. Anyway, moral of the story: be firm, don't be afraid to haggle, don't let them give you an extensive "free" demonstration, and know the total before you hand over your money. On the flipside, I encourage all of you that are enraged enough to take this to the next step. The more people complain, the more things will change. Good luck to you ladies who have already started the fight. Let us know how it turns out!!

Houston Galleria - Near Nordstrom's on the second floor (I believe)

Christie Lee
Apr 9, 2012

Returns


I was looking through the internet to check on the reviews on the Bella Terra products and I have read most of the complaints and all the conflicts and it's just so sad. In my case, I was the one to approach the kiosk. A girl asked me to sit down and started talking to me about the products. Later on she asked me nicely if she could take half my face make up off and I agreed. She did the make up and I loved it. I was just going to buy the eye shadow and then one of the other girls convinced me to take the foundation too. After I paid, the girl even gave me her phone number to call her if I wanted to buy any more products. She also offered to make the whole make up ( I had just half of my face done with the Bella Terra cosmetics and the other half of my face with my own make up) and I agreed. She was very polite and nice. I really had a GREAT experience at the kiosk! I really consider that the products are fabulous. Although I do know that they are VERY pricey! In my case it's very difficult to find a good match for my skin and I think that their foundation looks great, natural and it blends perfectly with my skin.

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